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[Epic] Update non-emergency flow MVP
Open, Needs TriagePublic

Description

Background

The non-emergency flow of the Incident Reporting System (IRS) guides users toward appropriate community-based support resources for issues that do not require immediate intervention. Initial feedback from communities and stakeholders has highlighted areas for improvement in clarity, usability, and customization.

This epic focuses on refining the non-emergency flow MVP to make it more intuitive, informative, and adaptable to user needs.

Event Timeline