Background
In the current version of the Incident Reporting System (IRS), when a user selects the “Something else” incident category, they are presented with a text area where they can describe their issue. However, this input is not currently recorded or stored.
To gather meaningful data on issues that do not fit into predefined categories, the system must record the user’s entry in this text field. This will help identify recurring themes, refine existing categories, and inform future improvements to the tool.
User stories
- As a user who selects “Something else”, I want to be able to describe my issue in a text box, so that I can explain my situation even if it doesn’t fit existing categories.
Requirements
- When the user selects “Something else”, display an editable text area
- Record and store the user’s text input along with the selected category (Something else).
- Limit input to a reasonable maximum length (no of characters TBD) to prevent abuse or data storage issues.
Designs
Acceptance criteria
- TBD