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Manually settled transactions only coming in on audit files
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Description

Check if:

  • Are there ipns for these that are missing and we could handle to get them into civi earlier
  • If not, update the create contribution in civi to add the backend processor info

Event Timeline

AKanji-WMF moved this task from Triage to Chaos Crew Backlog on the Fundraising-Backlog board.
AKanji-WMF subscribed.
  • Need to connect with gravy to understand why IPNs are missing

@MBeat33 found another instance of this on 2026-03-20, manually captured in the gravy console

245656263.1
170e6f4c-70da-4ebb-8222-5997257526ff

in the 2026-03-20 adyen payments accounting report we got the sentforsettle message but nothing in the files since

There are IPNs from gravy for these but we have a bug when handling them T421195: Manually captured gravy transaction pending messages already set to resolved before the capture IPN comes in, once we fix that this can be resolved

I think this has been resolved by all the updates to the audit file processing in the settlement work and us settling more frequently.