I received an email at 7:53 PM (about two hours ago). I didn’t request it, so I assume it was a delayed email from the backlog. I tried triggering a new one since the old one didn’t work, but no new email has come through.

I'm seeing multiple VRT issues going on:

• Delayed logon. After logging in, hangs for up to a minute
• Outbound email problems. Tried to open a ticket for myself, sent a reply, never got the reply. Can someone check the outbound mail queue and outbound email log?

Tested outbound email from 2025110210202022 - remote SMTP is a gmail destination, message not received.

See also https://vrt-wiki.wikimedia.org/wiki/Caf%C3%A9#Some_wired_technical_issues
I think that the answering mail from VRT to costumers send after few days.

I've just received notification from October 29 (6 days).

Has the inability to send email out from VRT been confirmed to be related to the parent task, or is this a different problem?

@Xaosflux I assume it is related, but I have not been able to confirm it yet.

In my opinion all the emails from VRT has a delay of six days. That means notifications and answers to customers. I'm all the time receiving six days old notification. Also the customers receiving the answers later. Only the automatic replay works properly.

Confirmation receipts are also not received by customers, and several of our community members reported that they didn't receive any response emails from the wm-deoband queue. Checked with CC'ing myself, but no luck.

@jhathaway - how is the diagnosis going, the symptoms still persist.

Got 1 outbound email that was tested, it had a 30 hour delay.; will start a new timer

Outbound emails from wm-deoband sent yesterday & days earlier, have been reported to be received today. Tested with 2025110410006642, received within a minute or so.

@Xaosflux the outbound queue has now been cleared of all backscatter bounce emails, so delivery times should be back to normal.

methodology:

$ sudo -u otrs /opt/otrs/bin/otrs.Console.pl Maint::Email::MailQueue --list
$ sudo -u otrs /opt/otrs/bin/otrs.Console.pl Maint::Email::MailQueue --filter=Recipient::<EMAIL> --list
$ sudo -u otrs /opt/otrs/bin/otrs.Console.pl Maint::Email::MailQueue --filter=Recipient::<EMAIL> --delete

Thanks, I think that the delay of mails from VRT solved. I've got my notifications at once. Also received feedback from costumers.

Prior test cleared in 90mins

Current tests, clearing in normal time ~2mins

Seems like this one can be closed as resolved.

I just heard from one user that password recovery still doesn't work for them.

In T408967#11341265, @Krd wrote:

I just heard from one user that password recovery still doesn't work for them.

the outbound queue remains empty, perhaps it went to the wrong email address? If you send me the user, I can grep the logs for their email address.

All double checked now and appears correct, user reports that it still doesn't work. Please see: https://vrt-wiki.wikimedia.org/w/index.php?diff=134462

It appears the password recovery is sent from "otrs-admins@lists.wikimedia.org", which is entire nonsense. Why is that, and how can it be changed?

The issue regarding the mentioned user is that their e-mail provide doesn't accept the mail because of Spf fail.

@Krd From what I've gathered from the docs, that's configured via the AdminEmail in the System Configuration. I don't have the historical context as to why it's current value is the admins mailing list. My assumption would be it's used in other places aside from being the source of password reset emails. The description on the setting is "Defines the system administrator's email address. It will be displayed in the error screens of the application."

Thank you. I will change it.

I think I have changed the setting and deployed it, but it still shows the old value, and now cannot be edited. Please check what is wrong.
Please change it to: volunteers-vrt@wikimedia.org

Change #1202171 had a related patch set uploaded (by JHathaway; author: JHathaway):

[operations/puppet@production] vrts: update admin email

https://gerrit.wikimedia.org/r/1202171

In T408967#11345061, @Krd wrote:

I think I have changed the setting and deployed it, but it still shows the old value, and now cannot be edited. Please check what is wrong.
Please change it to: volunteers-vrt@wikimedia.org

patch posted, vrts: update admin email

Change #1202171 merged by JHathaway:

[operations/puppet@production] vrts: update admin email

https://gerrit.wikimedia.org/r/1202171