@SHust It looks like this donor had a (incorrect) US primary address in Civi at the time of the last update to their Acoustic record, two days ago, and their address was only changed back to Canada in Civi earlier today. The country should be updated to Canada at the next Acoustic sync early tomorrow morning GMT.

Thanks, @Lars!

@NNgu-WMF can countries update between sends during 6C? I remember we used to not be able to update language for 6C donors mid-campaign as the lists were already cut (see slack thread). Is that still the case, and does the same apply for country? ie. in this case - will the country change be reflected in email 4, or should we snooze them?

@Lars follow up question: Why would the US address take precedence when all but one previous donation from 2017-2023 have been made in CAD with a CA address, including the most recent one prior to the email send. What are the parameters that make one country take precedence?

Finally, do we have these behaviours mapped and documented anywhere? It would be great to understand as we keep coming across this.

Related phabs in similar situations in the past:
https://phabricator.wikimedia.org/T381437 / https://phabricator.wikimedia.org/T407898

Interestingly, we just received another CID 66180543 from Canada, who reached out about receiving a USD email and requested a refund because their donation was charged in USD. However, their address is listed as CA in Acoustic and US in Civi, and their previous donation was also in CAD (ticket https://wikimedia.zendesk.com/agent/tickets/1774649).

@SHust That one looks like a case of the donor having two cids with two different email addresses and one with a US address based on a past donation (presumably via US IP, from their Paypal account or perhaps erroneously) and the other with a Canadian address. The US contact had country = US in Acoustic and Civi. I've now merged these two contacts into cid 61938254.

@NNgu-WMF can countries update between sends during 6C? I remember we used to not be able to update language for 6C donors mid-campaign as the lists were already cut (see slack thread). Is that still the case, and does the same apply for country? ie. in this case - will the country change be reflected in email 4, or should we snooze them?

@krobinson yep, the same thing applies for country. If the donor changed country mid-campaign, I believe they would just drop out of the flow completely - this is because we add another layer of query criteria on top of the list that was cut at the start of campaign, that says country = US. So I think snoozing them or not is up to you, but maybe snooze them just to be safe!