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Improve verification email: release to English Wikipedia
Closed, ResolvedPublic1 Estimated Story Points

Description

User Story

Primary user story:
As a newly registered account holder, I want to receive a clear and welcoming verification email from my home wiki so that I understand the benefits of confirming my email and feel confident in taking the next step.

Edge case user story:
As someone who received a verification email but did not register for a wiki account, I want the message to clearly explain how to disassociate my email address from the account so I can easily remove my email from the account.

Details: T396155: Improve verification email

Acceptance Criteria:
  • Release new verification email at English Wikipedia. Release Date: Dec 9, 2025.

Details

Due Date
Dec 2 2025, 8:00 AM
Related Changes in Gerrit:

Event Timeline

KStoller-WMF removed Urbanecm_WMF as the assignee of this task.
KStoller-WMF assigned this task to Urbanecm_WMF.
KStoller-WMF set Due Date to Dec 2 2025, 8:00 AM.
KStoller-WMF set the point value for this task to 1.
KStoller-WMF added a subscriber: Urbanecm_WMF.

Change #1211810 had a related patch set uploaded (by Urbanecm; author: Urbanecm):

[operations/mediawiki-config@master] enwiki: Enable HTML confirmation email

https://gerrit.wikimedia.org/r/1211810

Change #1211810 merged by jenkins-bot:

[operations/mediawiki-config@master] enwiki: Enable HTML confirmation email

https://gerrit.wikimedia.org/r/1211810

Mentioned in SAL (#wikimedia-operations) [2025-12-15T14:35:37Z] <urbanecm@deploy2002> Started scap sync-world: Backport for [[gerrit:1211810|enwiki: Enable HTML confirmation email (T410970)]], [[gerrit:1211813|Enable HTML confirmation email on Wikidata and Commons (T410971)]]

Mentioned in SAL (#wikimedia-operations) [2025-12-15T14:37:40Z] <urbanecm@deploy2002> urbanecm: Backport for [[gerrit:1211810|enwiki: Enable HTML confirmation email (T410970)]], [[gerrit:1211813|Enable HTML confirmation email on Wikidata and Commons (T410971)]] synced to the testservers (see https://wikitech.wikimedia.org/wiki/Mwdebug). Changes can now be verified there.

Mentioned in SAL (#wikimedia-operations) [2025-12-15T14:45:50Z] <urbanecm@deploy2002> Finished scap sync-world: Backport for [[gerrit:1211810|enwiki: Enable HTML confirmation email (T410970)]], [[gerrit:1211813|Enable HTML confirmation email on Wikidata and Commons (T410971)]] (duration: 10m 13s)

Etonkovidova updated the task description. (Show Details)

Edge case user story:
As someone who received a verification email but did not register for a wiki account, I want the message to clearly explain how to disassociate my email address from the account so I can easily remove my email from the account.

The current user workflow for the above Edge case user scenario

  • a user got an email confirmation
  • reads the text "If this wasn't you, you can ignore this message or remove this email address from the account." and decides to remove this email from the account
  • a user clicks on the link
  • the email address would be deleted from User preferences on the wiki