Hi! I believe @MBeat33 chatted a bit about this in today's office hours and it was noted that a phab would be good. :)
We're seeing donations at Gr4vy that are seemingly being automatically voided and we're unclear how that's happening.
Two recent examples:
| Ticket # | Gr4vy Transaction ID | Payment Method | Notes |
| 1778355 | 8e62c9c9-5d58-400b-be38-3c8d8b007f12 | Visa | Donor reached out about their donation status and it shows as voided at Gr4vy approximately 30 minutes after the donation was submitted. @MBeat33 also noted that this one has an usual error that "Canceled final API event shows “Invalid Date”". |
| 1747485 | d9607e0c-51ff-43ac-89c5-d9289b4a2a58 & 0633f016-5f44-45d0-aa7d-4d21c8ffecba | MasterCard | One attempt was automatically voided after several hours and the other after 40 minutes. |
Two other random examples just found by filtering to voided transactions at Gr4vy and looking for ones that don't look like fraud:
| Gr4vy Transaction ID | Payment Method | Notes |
| 4fdef88f-5a52-46ef-afab-dbb7376b8e1a | PayPal | A donor who has an active recurring donation, but this new donation attempt at Gr4vy shows as voided. |
| 462359c6-3e96-446c-bd43-c782a238e9f9 | PayPal | Previous donor who donated successfully on a different attempt. Unclear why this one is voided. |
Could we please clarify why some transactions are automatically voided at Gr4vy?
- Is it Pending Transaction Resolver (PTR) related and we are trying to processing them and if not successful they are automatically being moved from "authorized" to voided?
- With the PayPal ones could it be the donor has just backed out of the flow?
Thanks in advance for any guidance! :)