Requirements

User View

When a user selects the incident category "Hateful or discriminatory content" and clicks Continue, the system must open a support page. The support page will contain the following sections:

• Info header
• "What to do next" section
• "How to request help" section
• "Can't find what you're looking for" section

Copy

Info header
Mandatory

• Text: "Hateful or discriminatory content. The information on this page is intended to help you resolve the incident."

"What to do next"

Mandatory:

• Text: "Hate speech or discriminatory language occurring on-wiki is considered unacceptable behavior in the official policy. If you feel safe doing so, you can try talking to the person on their user talk page. Remind them of the official policy and inform them that their behavior could lead to a temporary ban from editing."
• Links:"official policy" needs to link to

https://foundation.wikimedia.org/wiki/Policy:Universal_Code_of_Conduct#3.3_%E2%80%93_Content_vandalism_and_abuse_of_the_projects .

"How to request help"
Configurable through community config:

• Text (at least one option needs to be selected):
  • Contact an Admin for help with urgent or ongoing incidents on-wiki
  • Email your concern to [email@domain.com]

• Links:
  • "Contact an Admin" link is configurable
  • Email is configurable

If no option is selected, this section will display the following default text:
" For issues that occur on-wiki it is recommended that you contact an admin or use a community noticeboard for help with urgent and ongoing incidents."

"Can't find what you're looking for?"
Mandatory

• Text: "If the steps above did not help you, consider making a complaint to the U4C, or contact the non-profit organization that hosts this website."
• Links:
  • "making a complaint to the U4C" links to: https://meta.wikimedia.org/wiki/Universal_Code_of_Conduct/Coordinating_Committee/Cases
  • "contact the non-profit organization" links to https://foundation.wikimedia.org/wiki/Legal:Wikimedia_Foundation_Legal_and_Safety_Contact_Information

Community Config view

When an admin accesses community configuration, the following will be displayed:

"How to request help"

• Text: " Add a least one contact method to display to the user"

Contact options

• "Contact an Admin for help with urgent and ongoing incidents"
  • Text: "Add the link for the page that the user should go to"
  • Example text: "e.g. Project:Administrator's noticeboard"
• "Email your concern, using a regular email address"
  • Text: "Add the email address that the user should email"
  • Example text: "e.g. incidents@wikimedia.org"

Designs

Proposed copy (WMF doc)
Figma file

Acceptance criteria

• All the above are met