Requirements

User View

When a user selects the "Something else" incident category and clicks Continue, the system must open a support page. The support page will contain the following sections:

• Info header
• "What to do next" section
• "How to request help" section
• "Can't find what you're looking for" section

Copy

Info header
Mandatory

• Text: "The information on this page is intended to help you resolve the incident."

"What to do next"

Mandatory:

• Text: "Dispute resolution is often the first step for simple on-wiki issues. If you feel safe doing so, you can try talking to the person you have concerns with on their user talk page. Remind them of the official policy and inform them that their behavior could lead to a temporary ban from editing."
• Links:"official policy" needs to link to https://foundation.wikimedia.org/wiki/Policy:Universal_Code_of_Conduct#3.1_%E2%80%93_Harassment .

Configurable through community config:

• Links: "Dispute resolution" link is configurable

"How to request help"
Configurable through community config:

• Text (at least one option needs to be selected):
  • Contact an Admin for help with urgent or ongoing incidents on-wiki
  • Email your concern to [email@domain.com]
  • If you’re unsure what to do, ask the community for help
• Links:
  • "Contact an Admin" link is configurable
  • Email is configurable
  • "ask the community for help" link is configurable

If no option is selected, this section will display the following default text:
"For issues that occur on-wiki it is recommended that you contact an admin or use a community noticeboard for help with urgent and ongoing incidents."

"Can't find what you're looking for?"
Mandatory

• Text: "If the steps above did not help you, consider making a complaint to the U4C, or contact the non-profit organization that hosts this website."
• Links:
  • "making a complaint to the U4C" links to: https://meta.wikimedia.org/wiki/Universal_Code_of_Conduct/Coordinating_Committee/Cases
  • "contact the non-profit organization" links to https://foundation.wikimedia.org/wiki/Legal:Wikimedia_Foundation_Legal_and_Safety_Contact_Information

Community Config view

When an admin accesses community configuration, the following will be displayed:

Dispute resolution page (optional)

• Text: "Add the link for a dispute resolution page"
• Example text "e.g. Project:Dispute resolution"
• Text: "This might be your local policy page"

"How to request help"

• Text: " Add a least one contact method to display to the user"

Contact options

• "Contact an Admin for help with urgent and ongoing incidents"
  • Text: "Add the link for the page that the user should go to"
  • Example text: "e.g. Project:Administrator's noticeboard"
• "Email your concern, using a regular email address"
  • Text: "Add the email address that the user should email"
  • Example text: "e.g. incidents@wikimedia.org"
• If you're unsure what to do, ask the community for help
  • Text: "Add the link for the page that the user should go to"
  • Example text: "e.g. Project:Village pump"

Designs

Proposed copy (WMF doc)
Figma file

Acceptance criteria

• All the above are met