Requirements

User View

When a user selects the incident category "Sexual harassment" and clicks Continue, the system must open a support page. The support page will contain the following sections:

• Info header
• "What to do next" section
• "How to request help" section
• "Can't find what you're looking for" section

Copy

Info header
Mandatory

• Text: "Sexual harassment. The information on this page is intended to help you resolve the incident."

"What to do next"

Mandatory:

• Text: "Sexual harassment occurring on-wiki is considered unacceptable behavior in the official policy."
• Links:"official policy" needs to link to https://foundation.wikimedia.org/wiki/Policy:Universal_Code_of_Conduct#3.1_%E2%80%93_Harassment .

"How to request help"
Configurable through community config:

• Text (at least one option needs to be selected):
  • Contact an Admin for help with urgent or ongoing incidents on-wiki
  • Email your concern to [email@domain.com]
  • If you’re unsure what to do, ask the community for help
• Links:
  • "Contact an Admin" link is configurable
  • Email is configurable
  • "ask the community for help" link is configurable

If no option is selected, this section will display the following default text:
" For issues that occur on-wiki it is recommended that you contact an admin or use a community noticeboard for help with urgent and ongoing incidents."

"Can't find what you're looking for?"
Mandatory

• Text: "If the steps above did not help you, consider making a complaint to the U4C, or contact the non-profit organization that hosts this website."
• Links:
  • "making a complaint to the U4C" links to: https://meta.wikimedia.org/wiki/Universal_Code_of_Conduct/Coordinating_Committee/Cases
  • "contact the non-profit organization" links to https://foundation.wikimedia.org/wiki/Legal:Wikimedia_Foundation_Legal_and_Safety_Contact_Information

Community Config view

When an admin accesses community configuration, the following will be displayed:

"How to request help"

• Text: " Add a least one contact method to display to the user"

Contact options

• "Contact an Admin for help with urgent and ongoing incidents"
  • Text: "Add the link for the page that the user should go to "
  • Example text: "e.g. Project:Administrator's noticeboard"
• "Email your concern, using a regular email address"
  • Text: "Add the email address that the user should email"
  • Example text: "e.g. incidents@wikimedia.org "
• If you're unsure what to do, ask the community for help
  • Text: "Add the link for the page that the user should go to"
  • Example text: "e.g. Project:Village pump"

Designs

Proposed copy (WMF doc)
Figma file

Acceptance criteria

• All the above are met