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Maniphest T411441

EmailAuth and ReportIncident both implement a Zendesk Client
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Description

And both are WMF deployed...

This is duplicated code implementing the same/very similar functionality for submitting a ticket to a /api/v2/requests.json endpoint.

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Reedy created this task.Dec 2 2025, 12:45 AM
Restricted Application added a project: Product Safety and Integrity. · View Herald TranscriptDec 2 2025, 12:45 AM
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Bugreporter subscribed.Dec 2 2025, 5:54 AM

See: T410485: Split AccountRecovery to a new MediaWiki extension

kostajh subscribed.Dec 2 2025, 8:03 AM

I'm not sure that we'd gain much by sharing code for the Zendesk integration between these two extensions.

kostajh updated the task description. (Show Details)Dec 2 2025, 8:03 AM
Tgr subscribed.Dec 2 2025, 10:49 AM

It would be nice to move the Zendesk code out of EmailAuth, it's conceptually kinda unrelated. But yeah, it's just a straightforward REST API call, sharing it as a library isn't really worth the maintenance burden.

I wonder if ContactPage could support Zendesk as a backend, with the other extensions just linking to a ContactPage form?

Tgr mentioned this in T410485: Split AccountRecovery to a new MediaWiki extension.Jan 16 2026, 9:43 AM
Dreamy_Jazz moved this task from Inbox to Triaged (backlog) on the Product Safety and Integrity board.Feb 24 2026, 2:32 PM
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