Hi team,
The package codes that were uploaded for our most recent Direct Mail campaign (Appeal code: H32526NOV / H32526NOVMGF / H32526NOVMGE) via a Finder File provided by Faircom - were incorrect/incomplete. These incorrect files were used as a processing file for Engage as well as a contact history append for DM recipients in Civi (mapping to their activities).
As we caught this issue once gifts had already started to be processed, we are seeing revenue attributed to these initial incorrect codes, which would need to be rectified and reattributed to the updated package codes. Engage has now uploaded the corrected Finder Files for their gift processing usage - but they noted that we may still see some of the old (incorrect) coding come through gift processing for this week (w/o Dec 15), as they had already done some gift processing ahead of the new file being updated. Following this - we should only be seeing new donations connected to the correct package coding.
At this time - we have not updated the Civi activities with the new package information provided in the updated files from Faircom.
We're looking for assistance for the following:
- Determine whether we should simply re-upload the new finder file to Civi to overwrite the incorrect package information originally appended - in this we want to ensure only one activity is created in relation to this mailing (so overwriting the originally import - not creating a new activity)
- Ensure that gifts that, which were initially attributed to the incorrect package information, are re-attributed to the new (corrected) package information. The package information contains datapoints related to our audience structure and testing in the channel - so is necessary for accurate appeal reporting. Based on last week's gift processing - we already have about 500 gifts that have been attributed to the old (incorrect) package codes.
Files are saved in the below folder - split by 'Old Finder Files (Incorrect Package Codes)' and 'Updated Files (Correct Package Codes)' - there should be 3 files in each folder.
https://drive.google.com/drive/folders/1u6kq2GcZNoxwR0xy1P3-FEyT1AsCrHZj
Let me know if there are issues accessing this link via the Task (as I've never linked in here before - apologies if it doesn't work)! Thanks!