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Lao form appears to be broken
Closed, ResolvedPublic

Description

Donor in Zendesk ticket #1820538 reported trouble using the Lao donation form.

While on the donation form if you select Lao People's Democratic Republic in the country dropdown the form appears to work at first and takes you to the donation form for Lao.

ss 1.png (794×488 px, 93 KB)

However, if you click "Donate by credit/debit card" you are taken to this error page as shown below.

ss 2.png (702×1 px, 106 KB)

Event Timeline

I'm not seeing Laos listed as supported by any payment methods via Adyen at https://docs.adyen.com/payment-methods - have we previously been able to accept donations there?

No idea, but it's on the dropdown country list so I would assume so and we have it listed as accepted in our internal doc. I thought all of the countries in the dropdown were confirmed as accepted.

The URL points to USD being accepted, rather than local currency.

@EMartin / @Pcoombe can you confirm?

No, the dropdown list just includes every country (e.g. the very first one is Afghanistan, which is blocked)

I can either make Laos a completely blocked country on donatewiki, or remove credit card and only leave paypal. Which is better?

I would vote to leave PayPal. I think we should only have actual unaccepted countries be blocked.

As a job for some point, it would be good to revise the entire dropdown list and only have the options available for each country which actually work, vis a vis what Adyen / DLocal or Gravy can support.

@EMartin we could support with updating our accepted payment methods list if we know where to check this information.

@RKumar_WMF Rakhi maintains the list. Hi Rakhi, Can you update and place the link here?

Thanks @RKumar_WMF . Has this been cross-referenced with what we actually offer on the donation form for each country? As if not, that work likely should be done so donors are not running into this error.

I have removed the credit card option from Laos

It has been not since there are a lot more countries on the form. I can do that by early next week and update all here.

I have sent the list of all countries to our account manager - Adyen to reconfirm on all countries.

XenoRyet set Final Story Points to 1.