Any chance we could try a non-banner option as well? It feels like we're stacking the deck there.

El T415933#11575432, @DLynch escribió:

Any chance we could try a non-banner option as well? It feels like we're stacking the deck there.

I considered about a non-banner option as well. But the main alternative I see would be automatically scrolling users to the first suggestion when turning suggestions on or when entering edit mode and suggestions are already on. However, this feels quite intrusive, especially for editors who enter Edit mode with a specific change in mind, since it moves them away from the section they intentionally chose without an explicit action.

Given our goal of keeping the experience non-disruptive while still making suggestions discoverable, an explicit entry point feels like the better approach, as it informs users and leaves control on them rather than forcing navigation.

Next steps
Per today's team meeting...

• @bmartinezcalvo: summarize test findings and document a point of view on issues that you think we ought to prioritize addressing before starting the controlled experiment of Suggestion Mode (T404600)
• @ppelberg: to review proposal and align with Bárbara on proposal we will share with team for feedback
• @bmartinezcalvo: share proposed path forward with team

In order to evaluate the different decisions to be made listed in this task, I conducted 2 phases of usability testing:

• Phase 1: Identified some improvements in the initial prototype around discoverability, lack of feedback, and navigation of suggestions.
• Phase 2: Based on the findings from Phase 1, I conducted a second round of tests with the improved prototype that included:
  • Improved the visibility of the “View suggestions” entry point to make it easier to navigate the 1st suggestion
  • Displayed sequential navigation (up/down arrows) once scrolling to help users move between remaining suggestions.
  • Introduced contextual Toasts to:
    • Confirm when suggestions are turned on/off (to avoid users to turn them off by mistake)
    • Notify when more suggestions become available after loading the full page
    • Indicate when there are 0 suggestions available to let users know that no more suggestions need to be completed

Key findings (slides)

• Users clearly understand the lightbulb icon and the badge meaning, associating them with suggestions/improvements for the article.
• The "View suggestions" entry point is perceived as actionable and jumping to the first suggestion feels predictable and non-intrusive.
• Toasts significantly improved clarity and user confidence. Task flow felt smoother, and users were able to complete actions more easily when contextual Toast feedback was present. I've created T417827: Suggestion Mode: Implement contextual Toasts to communicate state changes to implement these Toasts.
• The main remaining friction is around efficient navigation between the suggestions across the article, especially in long articles. As this improvement goes beyond the scope of T414518, I’ve created a separate task to address it T417821: Suggestions: Include a pagination to navigate suggestions.

Next steps

• I will update the proposal in T414518 with the UX improvements found in this test to implement that approach
• Implement the Toasts listed on T417827. cc: @ppelberg
• Work on T417821 to improve the navigation of all suggestions, especially for long articles on mobile. cc: @ppelberg