Auth at Adyen, Capturing at Gravy, settled in Civi straggler
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	MBeat33
	Feb 10 2026, 7:38 PM

Description

This fraudulent transaction from Civi is at Capturing status at Gravy, yet seems to have stopped at Auth status at Adyen.

The final webhook event log at Gravy Feb 8, 2026 says Capture. Poliane is unable to refund this at Gravy.

This Tasks is just a request to see if we can determine what caused this. Maybe it is a one-off of some sort.

From the fraud angle, it probably makes sense to cancel at Adyen, but I added this to the Transaction Log in the Gravy Tracker as the status is divergent at different places.

Event Timeline

MBeat33 created this task.Feb 10 2026, 7:38 PM

Restricted Application added a subscriber: Aklapper. · View Herald TranscriptFeb 10 2026, 7:38 PM

AKanji-WMF moved this task from Triage to Chaos Crew Backlog on the Fundraising-Backlog board.Feb 10 2026, 7:38 PM

AKanji-WMF added a project: Fundraising Tech - Chaos Crew.

Two more recent frauds that we're unable to refund at Gravy, this time from dLocal. The statuses seem to agree between them, but Gravy yields an 'unable to refund' message' and no option to void them.

Gravy transaction	status	date	dLocal transaction	status
9daaa511-eb05-4c20-acd0-d5f1c6839852	captured	2/12/26	T-648-x1korjlv-aoeempp0sl0s15-vr5029ulfb1o	Paid
0f6c0819-542b-4dfd-a322-bc3e9546d37c	captured	2/12/26	T-648-x1korjln-bsi13e61il2nrc-kgskt6kq4ju4	Paid

I'll add these to the Transactions Tab in the Tracker.

XenoRyet triaged this task as Low priority.Tue, Feb 17, 9:07 PM

I have escalated the unrefundable dLocal's from the Feb 12 comment to the Gravy tracker.

I have also flagged there CID 70056260. At Adyen the donor has two chargebacks from January 29th, for $104.00 and $5,200.00. Both show as Settled at Gravy, and only the smaller of the two reached Civi as a chargeback, the other still says Completed.

I am concerned that the transaction statuses are diverging between Gravy, Adyen and Civi as frequently as they are. This is affecting DR and MG teams, so I'd suggest bumping this Task to medium priority.

re: the two unrefundable dLocal's at Gravy, Love replied that "The refund was rejected because the account is closed." I've asked them if they can improve their process and update the statuses of these transactions.

Auth at Adyen, Capturing at Gravy, settled in Civi stragglerOpen, LowPublicActions

Description

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Auth at Adyen, Capturing at Gravy, settled in Civi straggler
Open, LowPublic
Actions