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Donor Portal - Update error message copy + error code
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Description

Screenshot 2026-03-30 at 12.19.13 PM (1).png (1,005×340 px, 48 KB)
- Please remove "Thank you!" from the error message, as we found it to be confusing.

"Something went wrong with your request. For assistance, please contact donate@wikimedia.org"

Can we also add an error code, for us to know why the error was thrown?

Event Timeline

KHill-WMF renamed this task from Donor Portal - Update error message copy - remove 'Thank you!' to Donor Portal - Update error message copy + error code.Mar 31 2026, 3:57 PM
KHill-WMF updated the task description. (Show Details)

If there are multiple error codes, DR team would appreciate any documentation on them if we can use them to guide donors.

Change #1266298 had a related patch set uploaded (by Damilare Adedoyin; author: Damilare Adedoyin):

[mediawiki/extensions/DonationInterface@master] Add loglines and error code to DonorPortal API classes

https://gerrit.wikimedia.org/r/1266298

Change #1266298 merged by jenkins-bot:

[mediawiki/extensions/DonationInterface@master] Add loglines and error code to DonorPortal API classes

https://gerrit.wikimedia.org/r/1266298

Change #1266308 merged by jenkins-bot:

[mediawiki/extensions/DonationInterface@master] Show appropriate error for recurring pause failure

https://gerrit.wikimedia.org/r/1266308

XenoRyet set Final Story Points to 2.