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2026-03-31 general gravy validation error as bad_request
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Description

we see many bad_request with a pretty general error message, please dig it

Raw response: Array ( [type] => error [code] => bad_request [status] => 400 [message] => Request failed validation [details] => Array ( [0] => Array ( [location] => body [pointer] => /NA [message] => There is no active payment service for this transaction. [type] => assertion_error ) ) ) [] []

Create Payment Auth response: (245873901.2) {"type":"error","code":"bad_request","status":400,"message":"Request failed validation","details":[{"location":"body","pointer":"\/NA","message":"There is no active payment service for this transaction.","type":"assertion_error"}]} | |

Event Timeline

Looks like some of these were caused by misconfigured flow rules in the gr4vy console.

Turns out these were from Gr4vy flow rules - they told us we could orchestrate tokenized payments but that turned out not to be the case. After a couple weeks of these errors, they figured out that stripe is a 'closed loop' meaning that we couldn't use it to charge the recurring donations that originated on Adyen.

AnnWF triaged this task as High priority.Apr 9 2026, 11:29 PM
AnnWF moved this task from Backlog to Done on the Fundraising Tech - Chaos Crew board.
Cstone renamed this task from general gravy validation error as bad_request to 2026-03-31 general gravy validation error as bad_request.Apr 10 2026, 1:43 AM
Cstone added a parent task: T403769: Gr4vy Chaos Epic.
XenoRyet set Final Story Points to 4.