2026-04-06 Gravy recurring CLP failing
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	Cstone
	Apr 6 2026, 3:12 PM

Description

@MBeat33 found a recurring that failed but no attempts are visible in gravy or dlocal

"@Lindsay Wadleigh noticed that the recurring monthly donation for this donor failed with a Civi activity
“Request failed validation”. We can't see the April attempts at either Gravy or dLocal, and the error reference number they sent us via Zendesk, 245904356.1, also doesn't show using the external_identifier= search at Gravy."

Payment of 3000 CLP failed with bad_request:Request failed validation

cid=15481039
60f23379-dbee-4c47-95a6-e855394ca03e
244715618.1

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		Status	Subtype	Assigned	Task
		Open		None	T403769 Gr4vy Chaos Epic
		Resolved		None	T422389 2026-04-06 Gravy recurring CLP failing

Event Timeline

Cstone created this task.Apr 6 2026, 3:12 PM

Restricted Application added a subscriber: Aklapper. · View Herald TranscriptApr 6 2026, 3:12 PM

Cstone updated the task description. (Show Details)Apr 6 2026, 3:14 PM

Cstone updated the task description. (Show Details)

Cstone added a subscriber: MBeat33.

Cstone updated the task description. (Show Details)Apr 6 2026, 3:17 PM

MBeat33 added a project: FR-donorrelations.Apr 6 2026, 3:56 PM

MBeat33 added subscribers: krobinson, AMJohnson, SHust, KHancock99.Apr 6 2026, 5:52 PM

I think this was due to the adyen routing rue being placed above the dlocal one in the console by accident, we switched that back and they are processing again

Cstone renamed this task from Gravy recurring CLP failing to 2026-04-06 Gravy recurring CLP failing.Apr 10 2026, 1:42 AM

Cstone added a parent task: T403769: Gr4vy Chaos Epic.

SBurnett-WMF moved this task from Triage to Chaos Crew Backlog on the Fundraising-Backlog board.Apr 13 2026, 8:24 PM

SBurnett-WMF added a project: Fundraising Tech - Chaos Crew.