Requirements
User View
When a user selects the incident category "Illegitimate use of multiple accounts (sockpuppetry)" and clicks Continue, the system must open a support page. The support page will contain the following sections:
- Info header
- "What to do next" section
- "How to request help" section
- "Can't find what you're looking for" section
Copy
Info header
Mandatory
- Text: "Illegitimate use of multiple accounts (sockpuppetry). The information on this page is intended to help you resolve the incident."
"What to do next"
Mandatory:
- Text: "Use of multiple accounts is allowed only under certain circumstances. Improper use of multiple accounts is called sockpuppetry. It is improper to use multiple accounts to deceive or mislead other editors, disrupt discussions, distort consensus, avoid sanctions, evade blocks, or otherwise violate community standards and policies. If you suspect sockpuppetry, please report the suspected usernames and provide evidence that supports your claim."
"How to request help"
Configurable through community config:
--Text (at least one option needs to be selected):
- Contact an Admin for help with urgent or ongoing incidents on-wiki
- Email your concern to [email@domain.com]
- If you’re unsure what to do, ask the community for help
- Links:
- "Contact an Admin" link is configurable
- Email is configurable
- "ask the community for help" link is configurable
If no option is selected, this section will display the following default text:
" For issues that occur on-wiki it is recommended that you contact an admin or use a community noticeboard for help with urgent and ongoing incidents."
"Can't find what you're looking for?"
Mandatory
- Text: "If the steps above did not help you, consider making a complaint to the U4C, or contact the non-profit organization that hosts this website."
- Links:
- "making a complaint to the U4C" links to: https://meta.wikimedia.org/wiki/Universal_Code_of_Conduct/Coordinating_Committee/Cases
- "contact the non-profit organization" links to https://foundation.wikimedia.org/wiki/Legal:Wikimedia_Foundation_Legal_and_Safety_Contact_Information
Community Config view
When an admin accesses community configuration, the following will be displayed:
"How to request help"
- Text: " Add a least one contact method to display to the user"
Contact options
- "Contact an Admin for help with urgent and ongoing incidents"
- Text: "Add the link for the page that the user should go to "
- Example text: "e.g. Project:Administrator's noticeboard"
- "Email your concern, using a regular email address"
- Text: "Add the email address that the user should email"
- Example text: "e.g. incidents@wikimedia.org "
- If you're unsure what to do, ask the community for help
- Text: "Add the link for the page that the user should go to"
- Example text: "e.g. Project:Village pump"
Designs
| Mockup (all contact methods) | Mockup (one contact methods) |
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Acceptance criteria
- All the above are met