Add retries, error handling and metrics to sync-gitlab-group-with-ldap
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	• ABran-WMF
	Apr 21 2026, 6:09 AM

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Description

With the recent events, we've seen that script failing when LDAP returns a 500 error. To improve things, it would be nice to:

add error handling to avoid crashing when LDAP returns a 500 error
add a retry policy (exponential backoff limited to 5 ?) to the script to avoid failing on the first error
add a metric set to track errors/success and the matching set of alerts

Details

Related Changes in GitLab:

	Title	Reference	Author	Source Branch	Dest Branch
	group-management: add retry to gitlab helper _get method	repos/releng/gitlab-settings!82	lenap	add-error-handling-gitlab-helper-readonly	main

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Status	Assigned	Task
Resolved	• ABran-WMF	T423683 SystemdUnitFailed - gitlab1004 - sync-gitlab-group-with-ldap
Open	Lenap	T423984 Add retries, error handling and metrics to sync-gitlab-group-with-ldap
Resolved	Jelto	T425875 SystemdUnitFailed (sync-gitlab-group-with-ldap.service )
Resolved	Jelto	T411240 SystemdUnitFailed - sync-gitlab-group-with-ldap.service on gitlab1004:9100
Resolved	Jelto	T427212 SystemdUnitFailed (sync-gitlab-group-with-ldap.service on gitlab1004)

Event Timeline

• ABran-WMF created this task.Apr 21 2026, 6:09 AM

• ABran-WMF mentioned this in T423683: SystemdUnitFailed - gitlab1004 - sync-gitlab-group-with-ldap.

• ABran-WMF renamed this task from Improve sync-gitlab-group-with-ldap to Add retries, error handling and metrics to sync-gitlab-group-with-ldap.Apr 21 2026, 6:11 AM

LSobanski triaged this task as Medium priority.Apr 27 2026, 3:31 PM

LSobanski moved this task from Incoming to Backlog on the collaboration-services board.

Jelto mentioned this in T425875: SystemdUnitFailed (sync-gitlab-group-with-ldap.service ).May 11 2026, 7:08 AM

Jelto added a subtask: T425875: SystemdUnitFailed (sync-gitlab-group-with-ldap.service ).

Jelto closed subtask T425875: SystemdUnitFailed (sync-gitlab-group-with-ldap.service ) as Resolved.

Jelto added a subtask: T411240: SystemdUnitFailed - sync-gitlab-group-with-ldap.service on gitlab1004:9100.May 11 2026, 7:10 AM

Jelto closed subtask T411240: SystemdUnitFailed - sync-gitlab-group-with-ldap.service on gitlab1004:9100 as Resolved.

Jelto mentioned this in T411240: SystemdUnitFailed - sync-gitlab-group-with-ldap.service on gitlab1004:9100.