Background

Some communities want incident reports to be sent by email rather than posted publicly on-wiki. Redirecting users to external email workflows is inconsistent, harder for users, and gives us little confidence that a report was actually sent. A built-in form allows IRS to support email-based reporting in a structured and measurable way.

User Story

As a user seeking help, I want to be able to submit a report directly through a form within IRS that sends my report to a community-configured email address, so that I can report an incident easily without needing to navigate external workflows or use my own email client.

Requirements

Add a direct reporting option where IRS collects the report details in a form and sends them directly to a predefined community-configured email address.

• Intended flow:
  • User selects a category in IRS
  • User clicks submit
  • Support page is open with option for webform enabled
  • User completes and submits the form
  • IRS sends the submitted content to a predefined email address
• The form should clearly indicate that submitting it will send the report to the relevant community email address.
• The email sent should contain the following info (see current formatting of emergency flow):
  • Username of reporter
  • Username of person reported (if reporting from DiscussionTools menu)
  • Link to reported comment (if reporting from the DiscussionTools menu
  • Type of behaviour reported (category)
  • Details (as filled in by reporter)
  • Special:EmailUser link of reporter

• CommunityConfig
  • direct reporting for email is added as an option in community config
  • if direct reporting is selected the other support options are hidden
  • direct reporting is replacing the mailto option for all categories EXCEPT Doxing and Something Else (see below)

• Doxing category
  • direct reporting should be the only option available under the "How to request help" (see designs)
  • recipient email should default to stewards-oversight@wikimedia.org
  • If admins configure a new email address this should override the default address (stewards)

• Something Else category
  • no direct reporting should be included as the users already have the free text box

• This should be enabled for all wikis

Designs

Page	Visuals	Notes	Figma link
Category selection		Copy changes from previous version of this page. Refer to Figma for details.	Figma
Direct reporting page		Page title is different from standard support page.	Figma
Form submit confirmation			Figma
Form submit error			Figma
Community config example		Copy changes from previous version of this page. Refer to Figma for details.	Figma

Doxing category
Page	Visuals	Notes	Figma link
Direct reporting page		This visual example shows the page with the warning message and oversight policy link enabled	Figma
Doxing community config			Figma

Acceptance criteria

• A user can submit the form and the email is sent to the desired destination