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images are not loading for some users (on the us west coast?)
Closed, ResolvedPublicBUG REPORT

Description

some users are reporting that images are not loading. https://en.wikipedia.org/wiki/Wikipedia:Teahouse#Images_not_loading?

from off-wiki discussion, it seems to only affect users on the us west coast; according to one user, activating a vpn solved the issue.

i am not on the west coast, and the issue does not affect me.

Event Timeline

I'm in New Zealand, but have also had this same issue the last few hours.

Hi @lettherebedarklight, thanks for taking the time to report this!
What does happen? If you try to open one of those images themselves (not the File: page of an image), which error code do you get?

Issue was no longer present when I woke up this morning NZT (~08:00 UTC)

I'm on the East Coast and I think I have this issue, specifically when trying to replace invalid SVGs with valid SVGs on Wikimedia Commons.

Again: What does happen? If you try to open one of those images themselves (not the File: page of an image), which error code do you get?

I may be wrong but this was due to a temporary issue we had with upload.wikimedia.org in ulsfo, which matches the time of this report, and also matches the traffic from New Zealand, since that goes to ulsfo as well. I believe that this should now be resolved.

Hi: Following up to see if this issue still persists; I think perhaps not (see my comment above) since I think it was transient but please let us know.

ssingh claimed this task.

Boldly resolving for the reasons above: the issue was transient because we responded to it, there is no follow up and there is nothing on our side to indicate that this persists.

I am taking the liberty to close this as part of regular task cleanup, please re-open if desired.