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Understanding our sporadic and casual readers: Phase 1 exploratory study
Open, In Progress, HighPublic

Description

  • Context.

This is the study that I had gotten approved by Leila to do using dScout in Q4 based on a high-level pitch to her of what it would be about (qualitatively understanding our sporadic and casual readers, creating compelling highlight reels to share out broadly within WMF to help the whole org understand them more). It is now also what I see as a 'Phase 1' toward what Selena wants and I discussed further with Maryana, that came up as we discussed the "Understanding the readers coming to Wikipedia, from different referrers" request -- of wanting archetypes or segments within sporadic and casual readers. This study is the first step towards that, by building our understanding and generating hypotheses.

  • Description.

Understanding our sporadic and casual readers: Who are these readers? What are they doing with Wikipedia? How do they describe their relationship with and attitudes toward Wikipedia, in their own words? What segments or ‘archetypes’ might exist within sporadic and casual readers, that we should explore in further research?
This study would serve as a Phase 1 toward building eventual archetypes of readers within the sporadic and casual user buckets.
Qualitative approach, for building our understanding and generating hypotheses and gathering rich stories, quotes, and video clips. Led by Debra and Bethany (since Mike is on sabbatical)
Research plan: https://docs.google.com/document/d/12x_uSanfChvF4L0ioe6zZY5_b81vsaXFt2-UwwP9-pw/edit?tab=t.0

  • Estimated Effort.

Starting ASAP now in Q4. We will have up to 60 days to do the study on dScout and 60 days to do analysis, in terms of our contract with dScout.

Event Timeline

DKumar-WMF changed the task status from Open to In Progress.
DKumar-WMF triaged this task as High priority.
DKumar-WMF moved this task from Backlog to In Progress on the Research board.

Several weeks ago:

  • Collected additional stakeholder input on the research goals and questions (Carolyn, Nat, Sherry)
  • Had kickoff call with dScout

Last week:

  • Finished background/context section of doc; finished study activity draft and sent to dScout rep for review

This week:

  • Finish getting input from dScout and Yu-Ming on the activity draft, and incorporate feedback
  • Have dScout rep program in the study into dScout
  • Launch a small pilot
  • Get content translated into Spanish

Next week: launch the full study and collect all data, and begin analysis

Progress over the last two weeks (with Bethany):

  • Revised study activities based on feedback, screened and selected English participants
  • Ran pilot and tweaked based on how it went
  • Launched full study to English participants
  • Got Spanish translations to set up screener and study for Spanish
  • Planned out analysis steps

Plans for this week:

  • Launch Spanish study
  • Review English responses for ones needing more clarification before closing out study
  • Start on analysis and report-writing