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Unable to cite certain Taylor and Francis DOIs/links
Closed, ResolvedPublicBUG REPORT

Description

Steps to replicate the issue (include links if applicable):

What happens?:
The paper does not cite properly, a "cookie absent" error message appearing. This doesn't occur for all papers, but unusually seems to occur on evolutionary biology/paleontology-related papers.

What should have happened instead?:
The paper should have been properly cited.

Software version (on Special:Version page; skip for WMF-hosted wikis like Wikipedia):

Other information (browser name/version, screenshots, etc.):
Google Chrome

image.png (640×298 px, 39 KB)

Event Timeline

Johannnes89 subscribed.

It's likely not even a Citoid issue, but something Zotero would have to fix. I believe issues can be reported at https://github.com/zotero/translators/issues

Hm thanks for letting me know, what might the fix for this be then?

Hm thanks for letting me know, what might the fix for this be then?

I think the best thing to do is probably to return results from crossref whenever we have a doi - it may be the case then we'll return two results.

I did email Taylor and Francis about the error, and they said there wasn't anything they could do on their end

I did email Taylor and Francis about the error, and they said there wasn't anything they could do on their end

I've tried this locally and in prod, and I'm not getting the cookie error with my local Zotero instance, which does suggest they're maybe treating us differently?

Possible solution is T422986.

Well, something seems fixed for me now.

Well, something seems fixed for me now.

It is possible/plausible we were triggering some sort of bot detection and either the restriction was automatically taken off (in which case in my experience it could easily end up getting triggered again in the future) or your e-mail actually did something! We can resolve it for now. Feel free to re-open if it happens again because possibly we could contact them again about it.