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Maniphest T427339

Adyen batches incorrect
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Description

This last week we have seen some large discrepancies on the Adyen batches - notably

  • 1189 which has a large DepositCorrection Net Debit row
  • 1190 which has a slightly larger DepositCorrection Net credit row (difference is -3582.06)
  • 1191 which is ONLY a Deposit Correction - no transactions
  • 1192 also ONLY a deposit correction, no transactions

Looking at previous files we have seen deposit corrections in the past - but the last one was 2020-08-28 - so definitely infrequent

First step to figuring out how to handle these is to find out why they are happening - I emailed @RKumar_WMF in the hope she knows

Details

Related Changes in Gerrit:
SubjectAuthorRepoBranchLines +/-
Add handling for DepositCorrectionsEileenwikimedia/fundraising/crmmaster+95 -7
Update audit tests to permit flatter directory structureEileenwikimedia/fundraising/crmmaster+44 -7
Restructure array constructionEileenwikimedia/fundraising/crmmaster+23 -1
Add adjustment financial typeEileenwikimedia/fundraising/crmmaster+66 -15
Customize query in gerrit

Related Objects

Event Timeline

Eileenmcnaughton created this task.May 26 2026, 11:07 PM
Restricted Application added a subscriber: Aklapper. · View Herald TranscriptMay 26 2026, 11:07 PM
RKumar_WMF added a comment.May 27 2026, 8:25 AM

I have reviewed the deposit debited from your Merchant Account WikimediaDonations. The reason you did not receive the full payout for batch 1189 is due to a Deposit Correction.

What is a Deposit Correction?
Deposit corrections are seen when funds are moved in and out of the deposit. This can happen due to the deposit threshold being increased or decreased based on the Merchant Potential Liability (MPL) tool.

How the MPL Tool Works:
The MPL tool runs daily to estimate Adyen’s financial exposure (potential chargebacks/refunds) based on your transaction history.

Threshold: If the total exposure exceeds the total coverage by more than EUR 10,000.00, the MPL tool automatically withholds funds from the settlement to cover the net exposure on the account.
More information: Learn about the deposit on your merchant account and how to manage it.
In your case:
Your required deposit previously was set at USD 288,000.00. Because the deposit was previously below this level, the system utilized Batches 1189 to reach the required amount.

Future Outlook:
This deposit is not a fee; it is your money held in reserve. The amount may fluctuate up or down depending on your live exposure and transaction volume. As your exposure decreases, these funds will be released back to your payable balance periodically.

A quick way to view these specific funds movements is to navigate to Finance → Balance overview, click on the Activity log tab, and then filter the Activity column to Deposit correction.

When reviewing the adjustments, please keep the following logic in mind:

A positive deposit correction represents a debit (funds taken from your balance).
A negative deposit correction represents a credit (funds returned back to you).
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RKumar_WMF added a comment.May 27 2026, 8:26 AM

image.png (796×393 px, 38 KB)

Fundraising-Task-Bot moved this task from Triage to Next on the Fundraising-Backlog board.Jun 16 2026, 2:13 PM
Fundraising-Task-Bot added a project: FR-payments-general.
gerritbot added a comment.Jun 29 2026, 10:52 PM

Change #1306434 had a related patch set uploaded (by Eileen; author: Eileen):

[wikimedia/fundraising/crm@master] Add adjustment financial type

https://gerrit.wikimedia.org/r/1306434

gerritbot added a project: Patch-For-Review.Jun 29 2026, 10:52 PM
gerritbot added a comment.Jun 30 2026, 12:38 AM

Change #1306434 merged by jenkins-bot:

[wikimedia/fundraising/crm@master] Add adjustment financial type

https://gerrit.wikimedia.org/r/1306434

Maintenance_bot removed a project: Patch-For-Review.Jun 30 2026, 1:31 AM
gerritbot added a comment.Jun 30 2026, 5:39 AM

Change #1306482 had a related patch set uploaded (by Eileen; author: Eileen):

[wikimedia/fundraising/crm@master] Restructure array construction

https://gerrit.wikimedia.org/r/1306482

gerritbot added a project: Patch-For-Review.Jun 30 2026, 5:39 AM

Change #1306483 had a related patch set uploaded (by Eileen; author: Eileen):

[wikimedia/fundraising/crm@master] Update audit tests to permit flatter directory structure

https://gerrit.wikimedia.org/r/1306483

gerritbot added a comment.Jun 30 2026, 8:28 PM

Change #1306766 had a related patch set uploaded (by Eileen; author: Eileen):

[wikimedia/fundraising/crm@master] Add handling for DepositCorrections

https://gerrit.wikimedia.org/r/1306766

gerritbot added a comment.Jul 1 2026, 5:56 AM

Change #1306482 merged by jenkins-bot:

[wikimedia/fundraising/crm@master] Restructure array construction

https://gerrit.wikimedia.org/r/1306482

gerritbot added a comment.Jul 1 2026, 11:34 PM

Change #1306483 merged by jenkins-bot:

[wikimedia/fundraising/crm@master] Update audit tests to permit flatter directory structure

https://gerrit.wikimedia.org/r/1306483

gerritbot added a comment.Jul 2 2026, 11:17 PM

Change #1306766 merged by jenkins-bot:

[wikimedia/fundraising/crm@master] Add handling for DepositCorrections

https://gerrit.wikimedia.org/r/1306766

Maintenance_bot removed a project: Patch-For-Review.Jul 2 2026, 11:30 PM
Eileenmcnaughton added a comment.Jul 21 2026, 10:42 PM

Note that this is 'mostly' resolved - we are still waiting on Finance to tell us how to code these Deposit Corrections

Eileenmcnaughton claimed this task.Jul 21 2026, 11:36 PM
Eileenmcnaughton added a project: Fundraising Sprint: Mediocre Ikea Kit.
Eileenmcnaughton set Final Story Points to 8.
Eileenmcnaughton moved this task from Backlog to Done on the Fundraising Sprint: Mediocre Ikea Kit board.Jul 21 2026, 11:46 PM
Eileenmcnaughton added a subscriber: KHill-WMF.

I'm moving this to DONE because the main work is done on it - we ARE waiting on some more information from Finance to correctly code in Intacct but I feel there are other places tracking that - I did ping @KHill-WMF to make sure it's tracked

Eileenmcnaughton moved this task from Backlog to Done on the FR-WMF-Audit board.Jul 21 2026, 11:46 PM
AKanji-WMF edited projects, added: Fundraising Sprint: Notorious B.E.D.; removed: Fundraising Sprint: Mediocre Ikea Kit.Aug 10 2026, 6:13 PM
AKanji-WMF moved this task from Backlog to Done on the Fundraising Sprint: Notorious B.E.D. board.
XenoRyet closed this task as Resolved.Aug 11 2026, 6:52 PM
Damilare mentioned this in T434610: Sprint N Priorities.Aug 11 2026, 8:18 PM
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