Page MenuHomePhabricator

Followup for donors from T426916
Open, Needs TriagePublic

Description

This is a spinoff from T426916: Look into adyen recurrings that failed with FRAUD on May 12 to reach out to the 352 donors whose recurring donations were canceled in error. Ideally we would send them an email from Civi along the lines of:

Dear [fname]

Due to a technical error, your recurring donation to Wikipedia canceled on May 12th. Please accept our apology for the inconvenience. The error is resolved, but we're unable to restart monthly donations, so if you'd be so kind as to create a new donation, we would greatly appreciate your continued support.

With sincere thanks for your patience and support,

Similar messaging may already exist in Civi?

Event Timeline

Hey @MBeat33, I was informed about this from your Slack thread.

I've created a message template named Recurring Restart Template in Civi using copy that @krobinson kindly provided.
The donate hyperlink is:

https://donate.wikimedia.org/?wmf_campaign=FailedRecur&wmf_medium=civi-mail&wmf_source=FY2526_FailedRecur&appeal=SupportingWikipedia&uselang=en&country=US&frequency=monthly

I've made a draft mailing named FY2526 May - Recovery Email for cancelled recurring donations with the above template selected.

@AKanji-WMF this is just a repeat of my Slack reply, cc'ing you here for visibility.

Preview (screenshot)

image.png (2,474×1,460 px, 263 KB)

Thank you @ppenloglou, I appreciate the hyperlink, and the draft mailing looks good.