Background
Direct reporting sends submitted reports as emails to configured destination addresses, including VRT queues. For reports sent to VRT queues, responders need to be able to reply to the reporting user directly from the queue.
To support this, direct reporting emails should include the user’s account email address as the reply-to address. This allows VRT responders to use their normal reply workflow while making sure replies go to the user who submitted the report.
User Story
As a VRT or role-based queue responder handling a report received via IRS direct reporting, I need the reporting user’s email address to be available in a way that works with the queue’s normal reply workflow, so that follow-up messages can be sent from the appropriate queue or role account rather than from an individual responder’s email address.
Task
- Include the reporting user’s email address as reply-to in the IRS direct reporting emails so that it supports replies from VRT queues and role-based response accounts.