We need to add a template to the email generated when the "Problem logging in" button is created to guide the donors on the necessary information to provide to help DR investigate.
Description
Details
| Subject | Author | Repo | Branch | Lines +/- | |
|---|---|---|---|---|---|
| Add body to login error email | Laurabarluzzi | mediawiki/extensions/DonationInterface | master | +9 -4 |
| Status | Subtype | Assigned | Task | ||
|---|---|---|---|---|---|
| Resolved | Damilare | T426345 [Donor Portal] Update subject line in 'Problems logging in?' dialog box (hardcoded) | |||
| Resolved | Laurabarluzzi | T429327 Add email template to "Problem logging in" email |
Event Timeline
We need to get confirmation of the body of the message from @krobinson and @KHill-WMF in order to get started on this.
Please have the body of the email read:
I am unable to log into my donor account.
My full name :
The email address associated with my recurring donation :
The amount and currency of my donation :
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Change #1305448 had a related patch set uploaded (by Laurabarluzzi; author: Laurabarluzzi):
[mediawiki/extensions/DonationInterface@master] Add body to login error email
Change #1305448 merged by jenkins-bot:
[mediawiki/extensions/DonationInterface@master] Add body to login error email