User story
As a new account holder,
I want to be guided through a brief, meaningful setup experience after creating my account,
so that my homepage/dashboard and first steps on the wikis reflect what I actually care about.
Background
The current Welcome Survey introduces friction at a critical moment in the user journey (immediately after account creation) without offering any clear user-benefit in return.
Key issues:
- Interrupts momentum: Users are prompted with a survey before they have a clear sense of what they want to do.
- Low perceived value: The purpose of the survey is not clear to users, and it does not provide immediate, visible benefits.
- Redundant data collection: Much of the same intent can be inferred from user behavior (entry point, early actions).
- WMF and the Community has limited visibility into responses T394559: Welcome survey data: access to response data
The Growth team is shifting toward a model where the onboarding experience actively serves the newcomer — not just data collection — by:
- Using survey responses to immediately shape the newcomer homepage (or personal dashboard) and suggested first tasks
- Reframing questions around the newcomer's goals and interests, not WMF research needs
- Reducing question count and replacing open-ended fields with visual, low-friction choices
- Connecting each question explicitly to a visible outcome ("We'll suggest tasks based on this")
- Inferring additional intent from behavior and entry points to reduce repetition over time
Open questions
- Which homepage modules or features can realistically be personalized based on survey input in the near term?
- What is the minimum number of questions needed to produce a meaningfully differentiated first experience?
- Should the redesigned survey be skippable, and if so, what default experience do skippers receive?
Acceptance criteria
- Account-set up responses immediately influence at least one element of the newcomer homepage (e.g. suggested edits, etc.)
- Users who skip the survey receive a sensible default homepage (dashboard) state
- Design for a multivariate test: a multi-step design and a one-step design

