Just flagging incase we want to look at the login for donor accounts. Typically the login links come immediately. A donor reported trouble receiving the link to login I think they might be trying the wrong email but I went just to test anyways.. A few minutes ago around 4:48 PM EST I requested my login link for my CID 68209875 and took the attached screenshot to confirm what I'd submitted. Waited 2-3 minutes or so and didn't receive the email. Requested it a second time to see what happened and got the login email immediately. Assuming that the email I received might be from the second request as it came immediately like normal, but I have no way to confirm that. Not sure if we can tell on the backend that two requests were submitted?

From today, Zendesk ticket # https://wikimedia.zendesk.com/agent/tickets/1906513 / CID 2524753 and donor notes "I have not been able to get a link to log into my donor account. I am sure of the email address: [redacted]. You have been sending correspondences to this email address. It is not in my spam account and I show no new emails from you with a search." Their donations are under the email they provided.

Also from today, Zendesk ticket # https://wikimedia.zendesk.com/agent/tickets/1906407 / CID 10300661 and the donor notes "I am unable to log into my donor account. I don't receive an access email. I've tried both my email addresses." Their donations are under the email they're writing in on and they also confirm that's an email address they tried.
From Sunday, Zendesk ticket # https://wikimedia.zendesk.com/agent/tickets/1905979 / CID 9488259 donor wrote "Hi, I have requested a login link to access my donor account THREE times but have not received it. How can I update my account?" Not sure which email they tried to use to login as they don't share that, but they do have 2 active donations under the email the wrote in under so I would think they possibly tried that one. We already replied to them today to inquire how we can assist them internally instead.