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Wikimedia\NormalizedException\NormalizedException: There was a problem during the HTTP request: 500 Internal Server Error
Open, MediumPublicPRODUCTION ERROR

Description

Error
  • service.version: 1.47.0-wmf.13
  • timestamp: 2026-08-05T11:51:22.399Z
  • labels.phpversion: 8.3.33
  • trace.id: dc4cf455-2551-4087-a1ff-a2665b457100
  • Find trace.id in Logstash
labels.normalized_message
[{reqId}] {exception_url}   Wikimedia\NormalizedException\NormalizedException: There was a problem during the HTTP request: {parameter1} {parameter2}
FrameLocationCall
from/srv/mediawiki/php-1.47.0-wmf.13/extensions/GrowthExperiments/includes/Util.php(191)
#0/srv/mediawiki/php-1.47.0-wmf.13/extensions/GrowthExperiments/includes/HomepageHooks.php(383)GrowthExperiments\Util::logStatus(MediaWiki\Status\Status)
#1/srv/mediawiki/php-1.47.0-wmf.13/includes/HookContainer/HookContainer.php(127)GrowthExperiments\HomepageHooks->onBeforePageDisplay(MediaWiki\Output\OutputPage, MediaWiki\Minerva\Skins\SkinMinerva)
#2/srv/mediawiki/php-1.47.0-wmf.13/includes/HookContainer/HookRunner.php(1031)MediaWiki\HookContainer\HookContainer->run(string, array, array)
#3/srv/mediawiki/php-1.47.0-wmf.13/includes/Output/OutputPage.php(3094)MediaWiki\HookContainer\HookRunner->onBeforePageDisplay(MediaWiki\Output\OutputPage, MediaWiki\Minerva\Skins\SkinMinerva)
#4/srv/mediawiki/php-1.47.0-wmf.13/includes/Actions/ActionEntryPoint.php(162)MediaWiki\Output\OutputPage->output(bool)
#5/srv/mediawiki/php-1.47.0-wmf.13/includes/MediaWikiEntryPoint.php(180)MediaWiki\Actions\ActionEntryPoint->execute()
#6/srv/mediawiki/php-1.47.0-wmf.13/index.php(44)MediaWiki\MediaWikiEntryPoint->run()
#7/srv/mediawiki/w/index.php(3)require(string)
#8{main}
Notes
  • Since at least 1.47.0-wmf.1
  • Related to T415912 (504 vs 500). Merge as appropriate
  • Volume growing over time. Last 90 days:

image.png (554×248 px, 17 KB)

Details

Request URL
https://en.wikipedia.org/w/index.php?geclickid=*&genewcomertasktoken=*&gesuggestededit=*&getasktype=*&section=*&title=*&veaction=*

Event Timeline

Michael moved this task from Inbox to Needs Refinement on the Growth-Team board.
Michael subscribed.

Looking at the urls, this seems to almost always happen when trying to do Revise Tone tasks, like /w/index.php?geclickid=<snip>&genewcomertasktoken=<snip>&gesuggestededit=1&getasktype=revise-tone&section=all&title=Sabbah_Haji&veaction=edit

Better link to the dashboard filtered for this error: https://logstash.wikimedia.org/goto/2b018ec63394d139b59837ce7336dae6

This seems to be an issue with the data-gateway? I can confirm that in our Grafana Revise Tone stats as well:

image.png (717×315 px, 20 KB)

https://grafana.wikimedia.org/d/0352e22b-1ebf-4e13-a97d-4f5f05eb8463/revise-tone-structured-task?orgId=1&from=now-90d&to=now&timezone=utc&var-language=$__all&var-wiki=$__all&var-platform=$__all

So we will probably need to talk to DPE. Moving to refinement on our end so we can pick this up next sprint.

To me it does not directly look like it is impacting saves for revise tone:

image.png (356×534 px, 16 KB)

Michael triaged this task as Medium priority.Wed, Aug 5, 4:17 PM

Hey @Ottomata, we suspect this error is being caused on the data-gateway, is this something you can confirm on your end and let us know?

Cc: @GGoncalves-WMF

GGoncalves-WMF added a subscriber: KOfori.

Data Gateway is supported by Data Persistence SRE, so it would be good for them to look into it next.

If this only affects Revise Tone, ML Team might also need to be involved in the investigation from there, as the team who set up the pipeline leading to Data Gateway.

I think DPE would get involved if the investigation moved further down the stack (e.g. Airflow itself). But we're interested to see how this unfolds from a platform perspective, so thanks for tagging us!

Thanks, I'll await @KOfori to respond then.