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add basic expectations management to docs
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Author: sumanah

Description:
Re Users: mention basic expectations of users; things like "you should be at least somewhat familiar to working on a Unix-like commandline or have someone who is to help"

Re service level agreement: Tool Labs is "semi-production" - "semi-production" means that we are aiming for two nines of uptime, hoping to reach or approach three, and that when something fails off-hours only /some/ of the operations team gets rushed to help as opposed to /all/ of it in the case of a production failure.

Re expectation for communication: we'll aim to give 48 hours notice before significant downtime

If this is not good enough, here's the road to production -- "add a Bugzilla ticket" - what product? what component? ask Andre Klapper to wrangle it? Something like https://www.mediawiki.org/wiki/Writing_an_extension_for_deployment ?


Version: unspecified
Severity: normal

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Reference
bz54701

Event Timeline

bzimport raised the priority of this task from to Needs Triage.Nov 22 2014, 2:21 AM
bzimport added a project: Toolforge.
bzimport set Reference to bz54701.

I strongly wonder which docs this refers to, and if any docs already exist(ed).
Links highly welcome if this task is still valid.

IIRC this referred to https://wikitech.wikimedia.org/wiki/Nova_Resource:Tools/Help, or nowadays https://wikitech.wikimedia.org/wiki/Help:Tool_Labs. That page has been revamped multiple times since this task was created; additionally I don't think any such expectations on infrastructure and support should be put there without a commitment by WMF, and even then they would probably be only used for drama.

(Sorry, misclicked.)

Aklapper triaged this task as Lowest priority.Jan 2 2015, 4:37 AM
coren removed coren as the assignee of this task.Nov 23 2015, 6:12 PM