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UploadWizard Freezes at Uploading Stage due to Firefogg (Firefox extension)
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Description

Over the past few days I have been unable to upload using Special:UploadWizard. For example, I tried uploading four files. It has been more than 15 minutes, but I cannot get past the initial uploading stage (the throbbers just spin continuously and "0 of 4 files uploaded" is shown).


Version: wmf-deployment
Severity: normal
OS: Windows 7
Platform: PC

Details

Reference
bz69374

Event Timeline

bzimport raised the priority of this task from to Low.Nov 22 2014, 3:36 AM
bzimport set Reference to bz69374.
bzimport added a subscriber: Unknown Object (MLST).
Jacklee created this task.Aug 10 2014, 8:16 PM

Hi Jacklee.

Can you tell us what browser you're using, and what operating system?

Also, if you know how, I'd love it if you looked at the web browser's console and checked for any fatal errors that may help us find out what's wrong.

Thanks!

I was uploading at https://commons.wikimedia.org/wiki/Special:UploadWizard, using Mozilla Firefox 31.0.

The web console says: "TypeError: file is undefined" and "load.php:8".

I was just trying to upload some standard JPEG photographs taken with my iPhone 5. I haven't had problems uploading them before.

Sorry, but could you try again with https://commons.wikimedia.org/wiki/Special:UploadWizard?debug=true to get filenames in the output instead of a generic "load.php"?

Done. Here is the web console output:

"JQMIGRATE: Logging is active" load.php:10332
"mw.FirefoggHandler::start> Upload start!" load.php:13296
TypeError: file is undefined mw.FormDataTransport.js:47

"FirefoggHandler"?
That sounds like ancient past, and I wonder where this comes from.

mtraceur: Any idea?

By the way, I tried using the UploadWizard with Google Chrome Version 36.0.1985.143 m, and didn't have any problems. This seems to be an issue confined to Mozilla Firefox.

Jacklee, Firefogg is a Firefox extension. Could you try turning it off?

I disabled Firefogg and UploadWizard is now working properly on Mozilla Firefox. However, the reason I installed Firefogg in the first place was to be able to convert videos for uploading to the Commons, as suggested at https://commons.wikimedia.org/wiki/Help:Converting_video#Firefogg: "Firefogg is a cross platform browser extension for Firefox which is supported by UploadWizard to automatically convert and upload almost any video file. Just download and install firefogg and use the UploadWizard as normal."

If for some reason Firefogg is no longer compatible with Firefox, then this guideline needs to be amended. What alternative program would you suggest I use for video conversions?

I guess that https://commons.wikimedia.org/wiki/Help:Converting_video#Firefogg is simply outdated then. Other recommendations are already listed in that section. For more alternative programs I'd recommend to ask on corresponding talk pages on Commons.

Still no idea if there's something to make UploadWizard more robust here or whether this ticket is considered invalid. mtraceur?

Still no idea if there's something to make UploadWizard more robust here or whether this ticket is considered invalid. mtraceur?

We aren't sure why Firefogg stopped working, but it's not currently a priority. I'd say it's a valid bug that we need to deal with eventually.

  • Bug 71409 has been marked as a duplicate of this bug. ***

gerritadmin wrote:

Change 167883 had a related patch set uploaded by MarkTraceur:
Fix trivial error in Firefogg upload handling

https://gerrit.wikimedia.org/r/167883

gerritadmin wrote:

Change 167883 merged by jenkins-bot:
Fix trivial error in Firefogg upload handling

https://gerrit.wikimedia.org/r/167883

Fix confirmed on beta commons

  • Bug 65696 has been marked as a duplicate of this bug. ***

gerritadmin wrote:

Change 168421 had a related patch set uploaded by MarkTraceur:
Fix trivial error in Firefogg upload handling

https://gerrit.wikimedia.org/r/168421

gerritadmin wrote:

Change 168421 merged by jenkins-bot:
Fix trivial error in Firefogg upload handling

https://gerrit.wikimedia.org/r/168421

Deployed yesterday, reopen if you see further issues of this nature please :)