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Rob told me it would be good if we could get to the bottom of this eventually since it erodes confidence in the funnel stats in general.
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This is still the case for recent data:
select event_step, count(*) from UploadWizardStep_11772724 where timestamp like '201607%' group by event_step;
+------------+----------+ | event_step | count(*) | +------------+----------+ | deeds | 66992 | | details | 64850 | | file | 89299 | | thanks | 62199 | | tutorial | 80376 | +------------+----------+ 5 rows in set (2.21 sec)
But it's perfectly explainable. Users just go back to the 'file' step after finishing their uploads; we don't show the tutorial again in this case. Here's how to prove this:
We generate the list of steps in order (group_concat(event_step order by event_flowPosition)) for every session (event_flowId), then count the number of sessions with identical steps.
select event_steps, count(event_flowId) as event_count from ( select event_flowId, group_concat(event_step order by event_flowPosition) as event_steps from UploadWizardStep_11772724 where timestamp like '201607%' group by event_flowId ) t group by event_steps order by event_count desc, length(event_steps) asc;
+-------------+------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+ | event_count | event_steps | +-------------+------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+ | 38307 | tutorial,file,deeds,details,thanks | | 19105 | tutorial,file | | 10290 | tutorial | | 2492 | tutorial,file,deeds,details | | 2434 | tutorial,file,deeds,details,thanks,file | | 2378 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks | | 1997 | tutorial,file,deeds | | 852 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks | | 373 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks | | 299 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file | | 234 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks | | 159 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks | | 149 | tutorial,file,deeds,details,thanks,file,deeds,details | | 137 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file | | 103 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks | | 81 | tutorial,file,deeds,details,thanks,file,deeds | | 80 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file | | 68 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks | | 63 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks | | 44 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details | | 40 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file | | 36 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks | | 33 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks | | 30 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file | | 26 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds | | 24 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file | | 21 | tutorial,file,details,thanks | | 19 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file | | 18 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file | | 17 | tutorial,file,deeds,thanks | | 17 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details | | 17 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks | | 17 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks | | 17 | 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| | 15 | deeds,details,thanks | | 15 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks | | 14 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details | | 14 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file | | 12 | tutorial,file,thanks | | 11 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file | | 10 | tutorial,file,deeds,details,thanks,thanks | | 10 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file | | 10 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file | | 9 | thanks | | 9 | tutorial,deeds,details,thanks | | 9 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks | | 8 | file,deeds,details,thanks | | 8 | tutorial,file,deeds,details,details,thanks | | 8 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details | | 7 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds | | 7 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds | | 6 | tutorial,file,deeds,deeds,details,thanks | | 6 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds | | 6 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks | | 5 | tutorial,file,details | | 5 | tutorial,tutorial,file,file | | 5 | tutorial,file,deeds,details,thanks,deeds,details,thanks | | 5 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds | | 5 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details | | 5 | 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tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file | | 5 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file | | 4 | tutorial,file,deeds,details,thanks,thanks,thanks | | 4 | tutorial,file,deeds,details,thanks,deeds,details,thanks,file,deeds,details,thanks | | 4 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds | | 4 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details | | 4 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details | | 4 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks | | 4 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks | | 4 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks | | 4 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file | | 3 | deeds,details,thanks,file | | 3 | tutorial,file,file,deeds,details,thanks | | 3 | tutorial,file,deeds,details,thanks,file,thanks | | 3 | tutorial,file,deeds,details,thanks,thanks,thanks,thanks | | 3 | tutorial,file,deeds,details,thanks,thanks,thanks,file,deeds,details,thanks | | 3 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,deeds,details,thanks | | 3 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds | | 3 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file | | 3 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks | | 3 | 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tutorial,file,deeds,deeds,details,thanks,file | | 2 | tutorial,file,deeds,details,thanks,thanks,file | | 2 | tutorial,file,deeds,details,thanks,file,deeds,thanks | | 2 | tutorial,file,deeds,details,thanks,thanks,file,deeds,details,thanks | | 2 | tutorial,tutorial,file,file,deeds,deeds,details,details,thanks,thanks,file,file | | 2 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details | | 2 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details | | 2 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details | | 2 | tutorial,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file,deeds,details,thanks,file | | 2 | 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+-------------+------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+ 200 rows in set, 17 warnings (13.27 sec)
tutorial,file,deeds,details,thanks is the normal sequence of the user going through all steps and finishing their uploads. Many users give up at some point before that (tutorial,file,deeds,details and everything shorter), which is to be expected.
But many also click the "Upload more files" button after finishing, then either realize they didn't really mean to and quit (tutorial,file,deeds,details,thanks,file), or actually upload more files (tutorial,file,deeds,details,thanks,file,deeds,details,thanks). If you scroll down in the box above, there's a very long tail of users who do this dozens of times (with 17 users who did this so many times that group_concat fails to list all the steps and generates a warning).
There is some noise in this data (e.g. file,deeds,details – this shouldn't be possible), this is either sessions which began within the previous month (I only included timestamps from 2016-07) or log events which were lost in transit.
I think this sufficiently explains the numbers.
Comment Actions
Coming back to this after T150010, some corrections:
Old analysis that mentioned this user behavior: https://www.mediawiki.org/wiki/UploadWizard/Funnel_analysis#Sequential_instead_of_parallel_uploading
There is some noise in this data (e.g. file,deeds,details – this shouldn't be possible), this is either sessions which began within the previous month (I only included timestamps from 2016-07) or log events which were lost in transit.
The tutorial step is also not logged if it is skipped due to campaign configuration (T150016). But few campaigns skip it, so this doesn't affect my points (mostly WLM campaigns do, but they run in September and I was looking at data from July).