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Review UploadWizard UX for "fatal user errors"
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Description

Migrated from: https://wikimedia.mingle.thoughtworks.com/projects/multimedia/cards/942

Review messaging and user experience for user errors for which dropping out of the upload funnel is unavoidable (e.g. user uploads forbidden file type). Is the error message easy to understand? Does it point to the relevant policy? Does it identify possible workarounds or alternatives?

Event Timeline

MingleTerminator raised the priority of this task from to High.Dec 8 2014, 7:23 PM
Steinsplitter moved this task from Incoming to Uploading on the Commons board.
Jdforrester-WMF moved this task from Untriaged to Backlog on the Multimedia board.Sep 4 2015, 6:45 PM
Restricted Application added subscribers: Steinsplitter, Matanya. · View Herald TranscriptSep 4 2015, 6:45 PM
MarkTraceur added a subscriber: MarkTraceur.

Adding design research as they might want to look into this at some point.

MarkTraceur lowered the priority of this task from High to Normal.Nov 25 2015, 3:28 PM

Please let us in design research know when you need us to take a look. Happy to help, looks like we could, need timeline info. Thanks!

@MarkTraceur

Is there a timeframe in which you would want Design Research to help? Thanks!

Is there a timeframe in which you would want Design Research to help? Thanks!

Not specifically. Market and/or generative research on better ways to retain users' engagement whilst kicking them out of the funnel would be very helpful, but there is no specific deadline on this work.

Thanks for the information, @Jdforrester-WMF. It sounds like this isn't (currently) a research request from a product team, so I'm removing Design-Research-Backlog for now. It can always be re-added when a product owner has a concrete research ask and they want to collaborate with us.

FYI @aripstra