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Add mailto link on "your transaction could not be accepted" page that would include contribution tracking ID in the body or subject of email
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This is a second step that would help Donor Services quickly and easily find what's going on with failed donations. Putting this information into an automatically generated email could save them lots of time.

Event Timeline

atgo created this task.Dec 31 2014, 2:59 AM
atgo raised the priority of this task from to Low.
atgo updated the task description. (Show Details)
atgo moved this task from Triage to FY 2020-2021 on the Fundraising-Backlog board.
atgo added a subscriber: atgo.
atgo raised the priority of this task from Low to Medium.Jan 30 2015, 9:41 PM
atgo moved this task from Sometime to Later on the MediaWiki-extensions-DonationInterface board.
atgo set Security to None.
Restricted Application added a subscriber: TerraCodes. · View Herald TranscriptJan 23 2017, 8:45 PM