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OTRS major upgrade to 4
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We're on OTRS 3.2.x and the end of life for that major rev. was declared in Jan 2015. https://www.otrs.com/release-notes-otrs-help-desk-4-patch-level-5/ We should probably skip 3.3. and upgrade to 4.x which is now stable. This is a not a trivial update, we will need to test all of our customizations, some of which will probably need to be redone for 4.x.