Report a (Phabricator?) Problem
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Description

On https://phabricator.wikimedia.org/ we see
"Report a Problem"

Please make instead two links:

  1. Report a Phabricator Problem
  2. Report a MediaWiki Bug

else it is not clear.

Jidanni created this task.Apr 26 2015, 1:40 AM
Jidanni updated the task description. (Show Details)
Jidanni raised the priority of this task from to Lowest.
Jidanni added a project: Phabricator.
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Restricted Application added a subscriber: Aklapper. · View Herald TranscriptApr 26 2015, 1:40 AM
Jidanni updated the task description. (Show Details)Apr 26 2015, 1:40 AM
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Just clearing things up here. @Jidanni is referring to the "Report a Problem" link in W3. I'm guessing to solve this we would make a link that fills in the necessary project fields.

Aklapper raised the priority of this task from Lowest to Needs Triage.Apr 26 2015, 12:44 PM

I'm not sure which problem is described here...
"Report a Problem" on the frontpage intentionally does not mention any projects (as Phabricator is not about MediaWiki only), and below is a link to "Phabricator Help" which has a section that covers "Creating a task". Was that help documentation considered? If so, how was the help documentation unclear?

We just don't plan to cover any piece of software being a project in Phabricator on the frontpage. :)

All I know is users might end up on this page.
Some of them are looking for a way to report a mediawiki bug.
Some of them are looking for a way to report a mediawiki bug tracker (Phabricator) bug.
Some of them are looking for a way to report something else perhaps.
None are sure if "Report a problem" applies to which.
That directly below it is a link to the bug reporting software
(Phabricator) manual doesn't necessarily clear things fully up.

All I know is users might end up on this page.

I hope that whoever ends up on this page, there has been a link that was clicked before which might have explained what to expect when clicking that link (e.g. ending up on the bugtracker).

Some of them are looking for a way to report a mediawiki bug.
Some of them are looking for a way to report a mediawiki bug tracker (Phabricator) bug.
Some of them are looking for a way to report something else perhaps.
None are sure if "Report a problem" applies to which.

It applies to any of them basically, though we do not handle page content issues (those are brought up on the discussion/talk page of the corresponding page) and on-wiki gadgets in Phabricator (see T85433). Hence no need to differentiate I'd say.

That directly below it is a link to the bug reporting software

Unfortunately I don't understand that sentence. If you are on phabricator.wikimedia.org, you are on the server with the bug reporting software, as the page states: "Phabricator is a collaboration platform open to all Wikimedia and MediaWiki contributors. We focus on bug reporting and software projects."

I hope that whoever ends up on this page, there has been a link that
was clicked before which might have explained what to expect when
clicking that link (e.g. ending up on the bugtracker).

All bets are off. They may be coming from Google.

It applies to any of them basically

OK then please say that there.

Unfortunately I don't understand that sentence.

OK never mind that I wrote that. Anyway, they may be coming from Google, with little context about what this is all about.

Aklapper added a comment.EditedApr 27 2015, 8:27 AM

It applies to any of them basically

OK then please say that there.

I don't see how that makes things better and what exactly you propose to write there.
If you don't know where you are, there is a Help link directly below the link that you propose to change. And if you don't even know where you are, you might not have heard of all those projects anyway...

Nnemo added a subscriber: Nnemo.Apr 27 2015, 9:35 AM

I agree with @Aklapper.
Actually, one link "Report a problem" is simpler than several links. Often, more choices lose people. There are interesting studies about this.
After clicking this link, the user will be able to specify what thing has the problem. And the user who is lost will still be able to send the report : this is a good thing.

I concur.

At the worst, here an example where choices are the most disruptive.

Disclaimer: this link is given with the assumption the specific article is an illustration of the matter. This must not be interpreted as any endorsement of the positions of the author, of the blog, of any other posts than the one linked. Furthermore, this link is not an endorsement of the content of the article, but only the mere indication the facts in this article is relevant on this topic, without any endorsement or position taken for or against the interpretation of these facts by the author.

Qgil added a subscriber: Qgil.Apr 27 2015, 10:54 AM

All bets are off. They may be coming from Google.

This is true for Wikimedia/MediaWiki users willing to report a bug. A user who wants to report a Wikimedia Phabricator bug is unlikely to need a specific link in the homepage, or to come from Google without any context.

The "Report a problem" link is for absolute beginners, and I believe https://www.mediawiki.org/wiki/Phabricator/Help does address the basic questions of newcomers.

Aklapper closed this task as Declined.Apr 27 2015, 11:13 AM
Aklapper claimed this task.

Thanks everybody for the input. I'm declining this request.