@Ejegg -- Thanks so much, Elliott! Maybe it's not live yet as I haven't spotted it. Could you share where we will go in Civi to "manually record a 'Recurring Upgrade Decline' activity against a contact record"? Thanks! :0)

@Ejegg Ignore my previous comment if you saw it. I re-activated your Zendesk access and resent a password request to your email. Hopefully you receive. :)

I'm not sure if this will be helpful to you all so please disregard if not! :) @Ejegg @PPenloglou-WMF

^ Like this option that gives them a link and also how to contact us for support should they need it. Thanks @MSuijkerbuijk_WMF!

Thanks @Ejegg! Good idea. :)

Perfect! Thank you so much, @Ejegg!

Awesome, thank you @Ejegg!!

Just wanted to share that this is still occurring it's just now showing February 1st as the "billing date" for upcoming recurrences via PayPal.

I see we're changing the billing attempts for dLocal to 3 weeks total instead of 3 months now so this may no longer be an issue, but after speaking with @krobinson we thought it still may be good to note this example that has come in.

Thanks @Cstone & @AnnWF!

Just wanted to add that I came across this again while performing another test donation today via desktop using the same link: https://en.wikipedia.org/wiki/Wikipedia?country=US&banner=B2324_0926_enUS_dsk_p1_lg_pym_Venmo.

After speaking with @Cstone (https://wikimedia.slack.com/archives/C045WH0QYS2/p1694633357998339) going to go ahead and it close out this task as it appears that this was just related to IP address/Spam Filters and the issue has been resolved. Myself and Sandra can now donate. Thank you, Christine! :)

Sounds good. Thank you @jgleeson!

Flagging another transaction that is showing as settled in Adyen but is not in Civi.

Hey @Cstone! Another donor where their donation from 09/08 is not in Civi. Could you manually push 191734228.1 for CID 7960539 into Civi? Thanks! :)

Flagging another Adyen transaction that was manually settled that has not made it to Civi.

@Cstone It didn't appear earlier while testing after waiting a while. I retested just now, started a stopwatch, and waited 2 minutes (and counting) and still no donate button.

Apologies this is a long note but I wanted to try to provide as much detail as I could.

Adding one more example I came across on Friday.

Came across another example today.

Adding in a new example I came across this morning.

Fantastic. Thank you so much, @Eileenmcnaughton! :)

To test I just checked a random one by looking at all Adyen transactions and went back a few pages. It looks like it's still showing an error for transactions when they are newer. It's currently 1:45 PM EDT and the transaction 177687426.1 in Adyen that was settled at '13:09:51 EDT' for CID 59804907 shows an 'unable to reach the server error" when trying to look at their contribution in Civi.

Yes, it seems like the donations are accessible in Civi via the Contributions tab without the unable to reach server error eventually. Possibly after a few hours?

Just wanted to flag a thank you letter that came in this afternoon. It looks like the thank you letters in Portuguese when donors donate in USD (via PayPal) are displaying the currency a few different times as "USD US$" in the top line of the receipt and the footer is noted as "USD US$ 10,00 (USD)". Example is > CID 31734158 / Zendesk ticket 1318911

Hi there! I believe this task is currently in a sprint. As this is related we just wanted to add a few notes on similar currency issues on the endowment receipts as well that we have noticed this week. We didn't review all countries but below are a few we noted.

Thank you @Pcoombe and all! :)

Just a heads up @krobinson and I were chatting about this one and noticed that Uzbekistan is listed on our Ways to Give page.

Thank you for submitting this for us @MBeat33! I thought it may be helpful to provide a few more details around what we're seeing in Civi.

Hi @Ejegg! QQ for ya.

Donor in ticket 1189252 / CID 18246037 attempted a new donation via PayPal on 10/21. It's showing in civi as received but the transaction itself in PayPal (transaction 137545892.1) shows as denied.

Interesting! Thanks for the additional context @Ejegg.

We've come across two more donors who've mentioned these issue:

Good Point @greg! When we invite to retry we point them to our standard form at donate.wikimedia.org. Ty again for the quick assists! :)

Thank you all for the quick fix! Inviting donors to retry.

I'm also receiving this error message when visiting donate.wikimedia.org or if you click donate from sidebar on WP. But no error if we use a geo-link such as https://donate.wikimedia.org/w/index.php?title=Special:LandingPage&uselang=en&country=US.

Thanks so much for your help @Ejegg! Each of the donors in the CID's you identified above have been notified.

Thank you for your help @Ejegg & @AnnWF!

Have come across another instance.

Thanks for the quick reply Elliott! No worries from us happy we know the cause. :)

Makes sense. Thanks Elliott! I've come across a few more from donors in NL who encountered this issue on Wednesday during that timeframe. (We're playing catchup). We'll just invite them to retry. :)

For documentation purposes just noting this additional ticket we've come across that also experienced this error on 08/10/22.