I got one of these "Error sending cancel request to processor: 11552" messages today from https://civicrm.wikimedia.org/civicrm/contact/view?reset=1&cid=5991045 today, as a data point.

Thanks, @Ejegg for confirming that. It might make sense to have the code apply to just chargebacks.

If a donor requests a refund of their initial recurring annual donation at PayPal (via ordinary request to PayPal, or via dispute at the Resolution Center), will Civi likely know to cancel the recurring so that we don't try to charge them the next year?

re: the two unrefundable dLocal's at Gravy, Love replied that "The refund was rejected because the account is closed." I've asked them if they can improve their process and update the statuses of these transactions.

@Eileenmcnaughton do you know, would the work in this Task enable (or relate to) Civi to cancel annual recurring PayPal donations if the first donation is charged-back via the Resolution Center?

Thanks, Eileen - I refunded 7cf1f269-aa40-480a-afcc-c080b0ac07aa and will send the donor a note letting them know.

I have escalated the unrefundable dLocal's from the Feb 12 comment to the Gravy tracker.

@Eileenmcnaughton if looks like this donor succeeded the next day via PayPal direct. I can either refund the Mastercard donation after it reaches Civi or before, whichever makes the most sense. I added this to the Transaction Log in the Gravy tracker as well.

Two more recent frauds that we're unable to refund at Gravy, this time from dLocal. The statuses seem to agree between them, but Gravy yields an 'unable to refund' message' and no option to void them.

Many thanks, @Eileenmcnaughton Maybe going back to June 1 2025 might be good to establish clean numbers for the fiscal year? I'm not sure of the $ amount involved, or the tech load to do so. @EMartin do you think it would matter for reconciliation purposes to go back farther?

@RLewis yeah, this transaction stopped at Gravy at Declined: suspected_fraud, so we never received the funds.

Many thanks, @Damilare

Per thread in Slack, a recent inadvertent manual settle at Adyen reached Civi the next day, thanks to recent work by @Eileenmcnaughton

Sorry for my confusion on this, the chargeback was from early 2025 (which explains the search limitations at the consoles).

fixed per Slack thread, many thanks!

Zendesk 1800056 is another example.

CID 69717005 came through without PII on 12/19. Transaction ID is 11fe4e1d-461d-4cb0-ae2c-1c67b2571d94.

This is neat, thanks @Ejegg

Great news, thank you and it looks good, @jgleeson

I found a few more recent ApplePay examples, lmk if I can make a separate Task. I've added country + addresses to these CIDs.

Adyen confirmed the new limit for SEPA is 1000€

Adyen is still in the process of raising the SEPA limit to $1k, I'll share here when it's confirmed

Reopening this as @AMJohnson tested this and raised a good question:

one more

Question about how this Task may be solved, will it enable visibility of these reversals in Civi only, or at Gravy as well?

@LWadleigh noticed from Zendesk a PayPal donation that is unrefundable at Gravy, 2e5429ee-0630-4bba-8fa9-ff19aab64517. The refund does not show in Civi, but at the PayPal console 1U047267MX847735A looks like it was resolved from the Dispute Resolution Center. We'd like to nudge this Task upward in priority as it's complicating responding to donors.

Thanks @Ejegg for noting in the Gravy Tracker that PayPal 9629b124-2829-4139-8842-21a7ff1946eb only appeared in Gravy's all_transactions report as authorization_succeeded, never as capture_succeeded (despite showing status Captured at the console). Hopefully they can clarify that.

two more

As far as I know only the two detailed in T410095: recent Gravy-PayPal contribs without PII in Civi are new.

Thanks @Cstone I updated the statuses for cid=67388170 and cid=67347154. cid=67347035 became a chargeback on its own in the meantime.

One more from today, CID 50298665 Zendesk 1771346

I am not sure if this would be covered under the Acceptance Criteria, but @krobinson raised the question:

A few more. I've added the country to Civi for all the transactions in this Phab.

I manually added GRAVY b9e97347-db8a-4214-84b1-59f038e90663 / #1754760. I'll check these recent manual imports Monday to make sure that the Friday Adyen audit doesn't duplicate any.

I manually added these to Civi and sent TY emails. Transaction log in Gravy tracker updated.

These two both reached Civi on 9/26

We're seeing about 6 per day. Some recent examples

a few more recently

The nightly Gravy audit looks to have missed 09550df0-8723-41da-8547-4c86919894c7, which we moved to Capture yesterday at 02:10:12 PM. I've added this to the Gravy Transactions Log.

Some recent examples showed in an Adyen fraud scan:

After circling with Donor Relations leads, and with Gravy live, this is lower priority for DR now. @Ejegg if Fr-Tech would find this useful feel free to keep at medium, but for DR this is low priority

We've asked the donor for more feedback, and will add any future cases here.

Thanks for looking at this @jgleeson

Thanks @jgleeson

Piero voided the 29 from the WMF-side fail that were stuck at Processing.

Thanks, @Cstone we haven't done a dLocal refund at dLocal since 8/5/2025. The refunds done at dLocal before then have reached Civi.

@Cstone ran the Gravy audit, and these last two got picked up into Civi

Of the 58 transactions marked as Gravy-side fail, only 9 settled at Gravy, and they all reached Civi on the 4th.

From DR's perspective capturing authorized transactions after this much time doesn't scale that well (donors may have used alt methods, may not be expecting a charge to affect their balances) so we'll concentrate on importing only the ones from this batch that are settled.

I added d7d408f6-94e7-4f41-85d4-88c5a58556ab as a one-time donation to the new CID cid=68559348

I manually added b7b12b49-dc84-4108-9c42-a701668b6a24 and sent a TY email to ZD #1723321 / cid=23581948

Seilo and Kris found another, cid=8804442 has a recurring created on October 10th, 2021 and the email addresses don’t match between PayPal and Civi - Civi is not pulling in the updated email.

Belated +1 and thanks to @MRitch-WMF re comment > it might make more sense to have something more in line with ... 'Most Recent Direct Mail'.

Donor name and email are visible at Gravy, and status is Captured. I can add the PII manually to Civi but wanted to flag.

Seilo and Poliane have found recent card donations that did not reach Civi.

Whoops, sorry for mixing up the transactions. I will copy in the PII for both, if that makes sense.

Thank you, Jack, it's at https://civicrm.wikimedia.org/civicrm/contact/view?reset=1&cid=68332359. I'm ok with manually importing the PII, but will wait to do so in case it will obscure any trails.