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Fri, Apr 16

krobinson created T280364: Indian PAN messaging on Latam donation forms.
Fri, Apr 16, 2:16 PM · fr-donorservices, Fundraising-Backlog

Jan 8 2021

krobinson added a comment to T269372: Civi: Recur fail message sent to donor w/non-failed donation.

Opening this one back up as we received an inquiry from a donor who got the fail notice for their January donation when it actually succeeded.

Jan 8 2021, 1:46 PM · Fundraising Sprint Zeitgeistbusters, Patch-For-Review, Fundraising Sprint Yellow hornets of kindness and healing, Recurring-Donations, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog

Dec 14 2020

krobinson added a comment to T269372: Civi: Recur fail message sent to donor w/non-failed donation.

Thank you @jgleeson :)

Dec 14 2020, 2:07 PM · Fundraising Sprint Zeitgeistbusters, Patch-For-Review, Fundraising Sprint Yellow hornets of kindness and healing, Recurring-Donations, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog

Dec 13 2020

krobinson added a comment to T269907: Amazon unresponsive donation form Dec 2020.

Yes, we definitely saw donors reporting Amazon issues before that peak on 12/10.

Dec 13 2020, 6:23 PM · FR-Amazon, fr-donorservices, Fundraising-Backlog
krobinson added a comment to T269372: Civi: Recur fail message sent to donor w/non-failed donation.

Can I confirm if we have a list of all those who received the email but whose donation didn't actually cancel and is still continuing?

Dec 13 2020, 6:22 PM · Fundraising Sprint Zeitgeistbusters, Patch-For-Review, Fundraising Sprint Yellow hornets of kindness and healing, Recurring-Donations, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog

Dec 10 2020

krobinson updated subscribers of T269372: Civi: Recur fail message sent to donor w/non-failed donation.

I think we may need to escalate the priority of this bug.

Dec 10 2020, 12:35 PM · Fundraising Sprint Zeitgeistbusters, Patch-For-Review, Fundraising Sprint Yellow hornets of kindness and healing, Recurring-Donations, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog

Dec 7 2020

krobinson added a comment to T269185: Monitor the return of RML import in December.

Hi all, just to chime in here, this is actually causing workflow issues for DS.

Dec 7 2020, 1:04 PM · Fundraising Sprint Zeitgeistbusters, Fundraising Sprint Yellow hornets of kindness and healing, fr-donorservices, Fundraising Sprint Xtreme Lolcats, Fundraising-Backlog, Wikimedia-Fundraising-CiviCRM

Nov 16 2020

krobinson added a comment to T260910: Civi: Recur fail message sent to active recurring donor.

Oh - and no need to track them. The idea behind these emails is to just keep them donating - if they already realized and set a new one up themselves, then we don't need to reach out.

Nov 16 2020, 2:21 PM · Patch-For-Review, Fundraising Sprint We all meet again, Recurring-Donations, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog
krobinson added a comment to T260910: Civi: Recur fail message sent to active recurring donor.

We would love to skip @jgleeson ! If there is a way to scan and remove those who have an active donation from these automated emails, it would save us a big headache and donor confusion.

Nov 16 2020, 2:19 PM · Patch-For-Review, Fundraising Sprint We all meet again, Recurring-Donations, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog

Sep 8 2020

krobinson added a comment to T260814: French TY email sending donors to unsubscribe page in English.

You're right @mepps! I just checked out a couple of recent responses to TY emails in Spanish and the unsub page is indeed in English, despite the TY email being in Spanish.

Sep 8 2020, 7:09 PM · fundraising sprint Theme songs for programming languages, Fundraising Sprint 🐍 is not a valid zipcode, fr-donorservices, Fundraising-Backlog
krobinson added a comment to T260910: Civi: Recur fail message sent to active recurring donor.

Yes, these are donors who realise their card is going to expire or has been stolen and the donation will fail/cancel, so they create a new one themselves without ever reaching out to us. A scan prior to sending the automated failure message would resolve this.

Sep 8 2020, 6:44 AM · Patch-For-Review, Fundraising Sprint We all meet again, Recurring-Donations, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog

Sep 7 2020

krobinson added a comment to T260910: Civi: Recur fail message sent to active recurring donor.

We had another example of a confused donor:
CID 14238272 / ZD 796016. Donor created a new recurring on 08/31, replacing old donation that processed each month on 5th. When donation failed on 09/05 they received our follow up email, despite the new donation being in place.

Sep 7 2020, 10:08 AM · Patch-For-Review, Fundraising Sprint We all meet again, Recurring-Donations, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog

Sep 3 2020

krobinson added a comment to T260814: French TY email sending donors to unsubscribe page in English.

@mepps did you notice the first comment about the extra -fr in the URL? We noticed that removing it sends people to the correct language version of the page. Not sure if that helps. If you can access their tickets in Zendesk you can see their actual unique URLs.

Sep 3 2020, 8:57 AM · fundraising sprint Theme songs for programming languages, Fundraising Sprint 🐍 is not a valid zipcode, fr-donorservices, Fundraising-Backlog

Sep 2 2020

krobinson added a comment to T261870: frFR contacts not updating in Acoustic.

@KHaggard thanks for the update. Let me know if you need more examples.

Sep 2 2020, 5:19 PM · Fundraising Sprint Raw data never hurt anyone, fr-donorservices, FR-Email, Fundraising-Backlog
krobinson added a comment to T261870: frFR contacts not updating in Acoustic.

More examples:
CID 35353995 / donated 08/25 / received email today in French
CID 7748626 / donated 08/28 / received email today in French
CID 16626014 / donated 08/25 / received email today in French

Sep 2 2020, 4:19 PM · Fundraising Sprint Raw data never hurt anyone, fr-donorservices, FR-Email, Fundraising-Backlog
krobinson added a comment to T260814: French TY email sending donors to unsubscribe page in English.

Here's some more from TY emails sent today:
CID 45726420; 7873343; 27105373; 45673086

Sep 2 2020, 4:09 PM · fundraising sprint Theme songs for programming languages, Fundraising Sprint 🐍 is not a valid zipcode, fr-donorservices, Fundraising-Backlog

Aug 19 2020

krobinson created T260814: French TY email sending donors to unsubscribe page in English.
Aug 19 2020, 4:20 PM · fundraising sprint Theme songs for programming languages, Fundraising Sprint 🐍 is not a valid zipcode, fr-donorservices, Fundraising-Backlog
krobinson added a comment to T259168: TY Email Decimals/Commas.

We are seeing more examples of this with the multilingual bundle, and French campaign, just FYI. A Catalan donor picked up on it:
#783819 / CID 45214430: “A suggestion to improve. In Catalan, as in most Romance languages, decimals are never written with a period, but with a comma. For example: € 2,35 (incorrect € 2.35)."

Aug 19 2020, 7:23 AM · Fundraising-Backlog

Aug 13 2020

krobinson added a comment to T259762: Extra decimals on Other amount field gets PTF riled up.

Is is possible to limit it to two digits after the "." or "," so that punctuation is only used for decimals of the currency and not whole amounts? ie. not used to separate thousands? Or are they standard in some places? Can we see if donors insert these commas or periods regularly for denominations into the thousands?

Aug 13 2020, 9:25 AM · Wikimedia-Fundraising-Banners, fr-donorservices

Jul 28 2020

krobinson added a comment to T258462: Ingenico: server timeout message for successful contribs? 7/21/2020.

WE also proactively refunded all these ones that were duplicates. Not sure if more examples are helpful...?
Ingenico order ID:
7000336665
7000325872
7000330263
7000323237
7000331765
7000331122
7000325630
7000322668
7000330592
7000327377
7000327543
7000330305
7000328103
7000322277
7000324069
7000321311
7000321024
7000325913
7000326939
7000330541
7000331661
7000328191
7000321149
7000328778

Jul 28 2020, 3:00 PM · Fundraising Sprint Nyan cats for everyone, FR-Ingenico, Fundraising-Backlog
krobinson added a comment to T258462: Ingenico: server timeout message for successful contribs? 7/21/2020.

We have seen more donors reporting this again after today's email send. A handful of donors reached out to us and we refunded duplicates, and a scan of around 8k of the donations threw up 20 or so more duplicate donations. Nowhere near the volume we saw last week, but it feels like something is still amiss:

Jul 28 2020, 2:05 PM · Fundraising Sprint Nyan cats for everyone, FR-Ingenico, Fundraising-Backlog

Jul 24 2020

krobinson created T258778: Automated generic email for failed recurring sent in error.
Jul 24 2020, 9:20 AM · Recurring-Donations, Fundraising-Backlog

Jul 21 2020

krobinson added a comment to T258462: Ingenico: server timeout message for successful contribs? 7/21/2020.

Not sure if this is related, but as you mentioned DNS, @Ejegg - we may have a screenshot:

Jul 21 2020, 12:42 PM · Fundraising Sprint Nyan cats for everyone, FR-Ingenico, Fundraising-Backlog
krobinson added a comment to T258462: Ingenico: server timeout message for successful contribs? 7/21/2020.

#768065 / CID 11090563

Jul 21 2020, 6:43 AM · Fundraising Sprint Nyan cats for everyone, FR-Ingenico, Fundraising-Backlog

Jul 20 2020

krobinson added a comment to T234235: India: prevent donate.wiki URL from seeming to offer a recurring option.

We've seen a few more examples of this: #760986; 763345 (among others).

Jul 20 2020, 10:33 AM · donate.wikimedia.org, Fundraising-Backlog

Jul 3 2020

krobinson added a comment to T255227: Japanese MC 2nd Upsell Email .

Agreed - this is more a confirmation that the monthly will happen next month, so no tax info. So long any actual donations include it, I think it's not necessary here. Thanks for checking @TSkaff

Jul 3 2020, 1:15 PM · Fundraising Sprint Nyan cats for everyone, Patch-For-Review, Fundraising Sprint MySQL is YourSQL and WeSQL, Fundraising-Backlog

Jun 24 2020

krobinson added a comment to T256162: Missing "unsubscribe" link in automatic recurring failure email.

More examples can be found in #761358 ; #760858 ; and #760710.

Jun 24 2020, 8:42 AM · Fundraising Sprint Octopus hugs, Fundraising Sprint Nyan cats for everyone, Fundraising Sprint MySQL is YourSQL and WeSQL, Fundraising-Backlog

May 21 2019

krobinson created T223996: Update currency symbol in Thank You email for EGP.
May 21 2019, 12:22 PM · Fundraising Sprint Trojan Horse Wisperer, Fundraising-Backlog

Apr 24 2019

krobinson added a comment to T221385: New mobile iFrame errors.

Two more examples, both SE:
#578881
Trying to donate via Visa from my IPhone, but when I try to fill in the card number, the "form" disappears.

Apr 24 2019, 1:14 PM · Fundraising Sprint James Bond: Licensed to Share, Fundraising-Backlog

Feb 8 2019

krobinson added a comment to T215513: Civi: Cancel button for recurring donations missing.

Thanks @Ejegg! I believe I just successfully cancelled a donation, so think we're all good :) Thank you!

Feb 8 2019, 1:44 PM · Fundraising Sprint Casino Royale With Cheese, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog
krobinson added a comment to T215513: Civi: Cancel button for recurring donations missing.

@Ejegg @Eileenmcnaughton I'm not sure if this is deployed yet or not, but today the Contributions tab in a donor record is Civi won't open - no error message, just completely blank. Another agent, Seilo, flagged this to me, and it's the same for me. So at present we can't see any donation records, or the recurring tab to test any fixes. Yesterday we could see the records, but the 'cancel' tab was missing, now we don't have any visibility into contributions.

Feb 8 2019, 12:27 PM · Fundraising Sprint Casino Royale With Cheese, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog

Feb 7 2019

krobinson created T215513: Civi: Cancel button for recurring donations missing.
Feb 7 2019, 3:07 PM · Fundraising Sprint Casino Royale With Cheese, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog

Sep 12 2018

krobinson added a comment to T200281: Generate new Civi certificate for Kristie.

Apologies for delay in responding @MBeat33, @cwdent - as the export issue is now resolved, I don't think this is necessary anymore. So no, thank you - we're good!

Sep 12 2018, 7:05 AM · fundraising-tech-ops, Fundraising-Backlog

Aug 17 2018

krobinson created T202118: Cancel button missing for recurring donations in Civi.
Aug 17 2018, 7:52 AM · Fundraising Sprint Pluto is still a planet, Fundraising-Backlog

Aug 16 2018

krobinson added a comment to T202079: Delay in GC transactions making it into Civi.

Thanks for the tips :)

Aug 16 2018, 8:09 PM · Fundraising Sprint Pluto is still a planet, Fundraising-Backlog
krobinson added a comment to T202079: Delay in GC transactions making it into Civi.

Ha! My bad completely - I was searching GLOBALCOLLECT %. I just tested and those numbers are what I see, so apologies. I was using the wrong gateway. Sorry for the confusion!

Aug 16 2018, 7:57 PM · Fundraising Sprint Pluto is still a planet, Fundraising-Backlog

Jul 31 2018

krobinson added a comment to T178402: Bahrain & Oman donation forms - minimum amount error.

We just got another ticket related to this issue: #461176:

Jul 31 2018, 8:56 PM · MW-1.33-notes (1.33.0-wmf.1; 2018-10-23), Fundraising Sprint USB stands for underhanded socket bureaucracy, Patch-For-Review, Fundraising-Backlog