Fri, Nov 4
Hi @Ejegg! QQ for ya.
Oct 24 2022
Donor in ticket 1189252 / CID 18246037 attempted a new donation via PayPal on 10/21. It's showing in civi as received but the transaction itself in PayPal (transaction 137545892.1) shows as denied.
Oct 14 2022
Interesting! Thanks for the additional context @Ejegg.
Oct 13 2022
We've come across two more donors who've mentioned these issue:
Oct 12 2022
Aug 31 2022
Aug 29 2022
Good Point @greg! When we invite to retry we point them to our standard form at donate.wikimedia.org. Ty again for the quick assists! :)
Thank you all for the quick fix! Inviting donors to retry.
I'm also receiving this error message when visiting donate.wikimedia.org or if you click donate from sidebar on WP. But no error if we use a geo-link such as https://donate.wikimedia.org/w/index.php?title=Special:LandingPage&uselang=en&country=US.
Aug 26 2022
Thanks so much for your help @Ejegg! Each of the donors in the CID's you identified above have been notified.
Aug 23 2022
Aug 22 2022
Have come across another instance.
Aug 18 2022
Thanks for the quick reply Elliott! No worries from us happy we know the cause. :)
Aug 17 2022
Aug 15 2022
Makes sense. Thanks Elliott! I've come across a few more from donors in NL who encountered this issue on Wednesday during that timeframe. (We're playing catchup). We'll just invite them to retry. :)
For documentation purposes just noting this additional ticket we've come across that also experienced this error on 08/10/22.
Aug 12 2022
Jul 28 2022
Jul 27 2022
Jul 19 2022
@Pcoombe I'm not sure, but in Asana for the upcoming NL campaign I see it says "Post-payment MC for cc; Pre-payment MC for Paypal and iDeal". (https://app.asana.com/0/1130715260221313/1200632756361329/f )
Jul 12 2022
If it's helpful below are a few more donor tickets we've received today. Each of the donors accidentally submitted two recurring donations. Haven't seen any screenshots from donors. Both of the donors recurring donations were processed successfully in Adyen. We are manually cancelling and refund the duplicates. In regards to scale I've solved about 13 of these today and I can see that there are more in the queue. Most donors just advise that they "accidentally donated twice" such as in ticket 1136819 and 1136757 but some donors as indicated below provided a bit more info. regarding the experience. Not a lot of technical/device details yet as we haven't heard back from donors yet. Will update should they provide more info.
Jun 22 2022
TY @SHust! I haven't seen any others so I think it's cool to close this out. Possibly just donor error.
Jun 21 2022
Apr 29 2022
Mar 16 2022
"When the payment is in process I get the following error:
Nov 4 2021
A quick meeting would be great as I'm a bit confused on the configuration part. I've just sent you a proposed calendar invite. Feel free to propose a new time/day if that doesn't work well for you. Thanks!
Nov 1 2021
Yes, sorry! I got...
Oct 27 2021
Thank you Dallas! I think that worked. I entered "cat ~/.ssh/fr_id_rsa.pub" to see the public side. I wasn't sure if this was needed as a screenshot or image so I've attached both an image and the text below.
Oct 21 2021
Having trouble completing the SSH key process. Followed steps here: https://collab.wikimedia.org/wiki/Fundraising_ssh_access. It seems to be failing after step #4? Have attached a screenshot of the terminal window.