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AMJohnson (Amber Johnson)
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User Details

User Since
Oct 14 2021, 6:38 PM (59 w, 3 h)
Availability
Available
LDAP User
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MediaWiki User
AMJohnson (WMF) [ Global Accounts ]

Recent Activity

Fri, Nov 4

AMJohnson added a comment to T320989: Civi showing completed donations when they were rejected at Paypal.

Hi @Ejegg! QQ for ya.

Fri, Nov 4, 3:19 PM · Fundraising Tech - Chaos Crew

Oct 24 2022

AMJohnson added a comment to T320989: Civi showing completed donations when they were rejected at Paypal.

Donor in ticket 1189252 / CID 18246037 attempted a new donation via PayPal on 10/21. It's showing in civi as received but the transaction itself in PayPal (transaction 137545892.1) shows as denied.

Oct 24 2022, 7:07 PM · Fundraising Tech - Chaos Crew

Oct 14 2022

AMJohnson added a comment to T320677: ENO browser extension incompatible with donation form?.

Interesting! Thanks for the additional context @Ejegg.

Oct 14 2022, 7:48 PM · Fundraising Tech - Chaos Crew

Oct 13 2022

AMJohnson added a comment to T320677: ENO browser extension incompatible with donation form?.

We've come across two more donors who've mentioned these issue:

Oct 13 2022, 7:01 PM · Fundraising Tech - Chaos Crew

Oct 12 2022

AMJohnson created T320677: ENO browser extension incompatible with donation form?.
Oct 12 2022, 7:50 PM · Fundraising Tech - Chaos Crew

Aug 31 2022

TSkaff awarded T315487: Donations appearing in Civi but not Adyen a Party Time token.
Aug 31 2022, 4:11 PM · MW-1.39-notes (1.39.0-wmf.27; 2022-08-29), Fundraising Tech - Chaos Crew, Fundraising-Backlog, fr-donorservices

Aug 29 2022

AMJohnson added a comment to T316578: Donation Form Error Message - Country Detection.

Good Point @greg! When we invite to retry we point them to our standard form at donate.wikimedia.org. Ty again for the quick assists! :)

Aug 29 2022, 8:38 PM · Fundraising Sprint Recursion Excursion, Fundraising Sprint Quarkery, Fundraising Tech - Chaos Crew, Fundraising Sprint Overused petting Zoo Memetics, FR-Email, donate.wikimedia.org, fr-donorservices, Fundraising-Backlog
AMJohnson added a comment to T316578: Donation Form Error Message - Country Detection.

Thank you all for the quick fix! Inviting donors to retry.

Aug 29 2022, 8:21 PM · Fundraising Sprint Recursion Excursion, Fundraising Sprint Quarkery, Fundraising Tech - Chaos Crew, Fundraising Sprint Overused petting Zoo Memetics, FR-Email, donate.wikimedia.org, fr-donorservices, Fundraising-Backlog
AMJohnson added a comment to T316578: Donation Form Error Message - Country Detection.

I'm also receiving this error message when visiting donate.wikimedia.org or if you click donate from sidebar on WP. But no error if we use a geo-link such as https://donate.wikimedia.org/w/index.php?title=Special:LandingPage&uselang=en&country=US.

Aug 29 2022, 7:27 PM · Fundraising Sprint Recursion Excursion, Fundraising Sprint Quarkery, Fundraising Tech - Chaos Crew, Fundraising Sprint Overused petting Zoo Memetics, FR-Email, donate.wikimedia.org, fr-donorservices, Fundraising-Backlog
AMJohnson renamed T316578: Donation Form Error Message - Country Detection from Donation Form Error Message to Donation Form Error Message - Country Detection.
Aug 29 2022, 7:14 PM · Fundraising Sprint Recursion Excursion, Fundraising Sprint Quarkery, Fundraising Tech - Chaos Crew, Fundraising Sprint Overused petting Zoo Memetics, FR-Email, donate.wikimedia.org, fr-donorservices, Fundraising-Backlog
AMJohnson updated the task description for T316578: Donation Form Error Message - Country Detection.
Aug 29 2022, 6:51 PM · Fundraising Sprint Recursion Excursion, Fundraising Sprint Quarkery, Fundraising Tech - Chaos Crew, Fundraising Sprint Overused petting Zoo Memetics, FR-Email, donate.wikimedia.org, fr-donorservices, Fundraising-Backlog
AMJohnson created T316578: Donation Form Error Message - Country Detection.
Aug 29 2022, 6:50 PM · Fundraising Sprint Recursion Excursion, Fundraising Sprint Quarkery, Fundraising Tech - Chaos Crew, Fundraising Sprint Overused petting Zoo Memetics, FR-Email, donate.wikimedia.org, fr-donorservices, Fundraising-Backlog

Aug 26 2022

AMJohnson added a comment to T315592: Donation Form Currency Issue PayPal USD/CNY.

Thanks so much for your help @Ejegg! Each of the donors in the CID's you identified above have been notified.

Aug 26 2022, 3:02 PM · MW-1.39-notes (1.39.0-wmf.28; 2022-09-05), Patch-For-Review, Fundraising Sprint Overused petting Zoo Memetics, Fundraising-Backlog, fr-donorservices

Aug 23 2022

AMJohnson added a comment to T315592: Donation Form Currency Issue PayPal USD/CNY.

Thank you for your help @Ejegg & @AnnWF!

Aug 23 2022, 6:48 PM · MW-1.39-notes (1.39.0-wmf.28; 2022-09-05), Patch-For-Review, Fundraising Sprint Overused petting Zoo Memetics, Fundraising-Backlog, fr-donorservices

Aug 22 2022

AMJohnson added a comment to T315487: Donations appearing in Civi but not Adyen.

Have come across another instance.

Aug 22 2022, 5:13 PM · MW-1.39-notes (1.39.0-wmf.27; 2022-08-29), Fundraising Tech - Chaos Crew, Fundraising-Backlog, fr-donorservices

Aug 18 2022

AMJohnson added a comment to T315592: Donation Form Currency Issue PayPal USD/CNY.

Thanks for the quick reply Elliott! No worries from us happy we know the cause. :)

Aug 18 2022, 8:32 PM · MW-1.39-notes (1.39.0-wmf.28; 2022-09-05), Patch-For-Review, Fundraising Sprint Overused petting Zoo Memetics, Fundraising-Backlog, fr-donorservices
AMJohnson updated the task description for T315592: Donation Form Currency Issue PayPal USD/CNY.
Aug 18 2022, 5:52 PM · MW-1.39-notes (1.39.0-wmf.28; 2022-09-05), Patch-For-Review, Fundraising Sprint Overused petting Zoo Memetics, Fundraising-Backlog, fr-donorservices
AMJohnson updated the task description for T315592: Donation Form Currency Issue PayPal USD/CNY.
Aug 18 2022, 5:49 PM · MW-1.39-notes (1.39.0-wmf.28; 2022-09-05), Patch-For-Review, Fundraising Sprint Overused petting Zoo Memetics, Fundraising-Backlog, fr-donorservices
AMJohnson attached a referenced file: F35475071: Paypal 2.png.
Aug 18 2022, 5:42 PM · MW-1.39-notes (1.39.0-wmf.28; 2022-09-05), Patch-For-Review, Fundraising Sprint Overused petting Zoo Memetics, Fundraising-Backlog, fr-donorservices
AMJohnson attached a referenced file: F35475060: PayPal confirm 1.png.
Aug 18 2022, 5:42 PM · MW-1.39-notes (1.39.0-wmf.28; 2022-09-05), Patch-For-Review, Fundraising Sprint Overused petting Zoo Memetics, Fundraising-Backlog, fr-donorservices
AMJohnson attached a referenced file: F35475063: Screen Shot 2022-08-18 at 1.14.57 PM.png.
Aug 18 2022, 5:42 PM · MW-1.39-notes (1.39.0-wmf.28; 2022-09-05), Patch-For-Review, Fundraising Sprint Overused petting Zoo Memetics, Fundraising-Backlog, fr-donorservices
AMJohnson attached a referenced file: F35475111: braintree.png.
Aug 18 2022, 5:42 PM · MW-1.39-notes (1.39.0-wmf.28; 2022-09-05), Patch-For-Review, Fundraising Sprint Overused petting Zoo Memetics, Fundraising-Backlog, fr-donorservices
AMJohnson attached a referenced file: F35475098: test 2.png.
Aug 18 2022, 5:42 PM · MW-1.39-notes (1.39.0-wmf.28; 2022-09-05), Patch-For-Review, Fundraising Sprint Overused petting Zoo Memetics, Fundraising-Backlog, fr-donorservices
AMJohnson created T315592: Donation Form Currency Issue PayPal USD/CNY.
Aug 18 2022, 5:41 PM · MW-1.39-notes (1.39.0-wmf.28; 2022-09-05), Patch-For-Review, Fundraising Sprint Overused petting Zoo Memetics, Fundraising-Backlog, fr-donorservices

Aug 17 2022

AMJohnson created T315487: Donations appearing in Civi but not Adyen.
Aug 17 2022, 8:41 PM · MW-1.39-notes (1.39.0-wmf.27; 2022-08-29), Fundraising Tech - Chaos Crew, Fundraising-Backlog, fr-donorservices

Aug 15 2022

AMJohnson added a comment to T315090: Ingenico form no longer supports iDEAL (was: Fatal exception of type "error").

Makes sense. Thanks Elliott! I've come across a few more from donors in NL who encountered this issue on Wednesday during that timeframe. (We're playing catchup). We'll just invite them to retry. :)

Aug 15 2022, 3:37 PM · Fundraising Tech - Chaos Crew, fr-donorservices, Fundraising-Backlog
AMJohnson added a comment to T315090: Ingenico form no longer supports iDEAL (was: Fatal exception of type "error").

For documentation purposes just noting this additional ticket we've come across that also experienced this error on 08/10/22.

Aug 15 2022, 3:07 PM · Fundraising Tech - Chaos Crew, fr-donorservices, Fundraising-Backlog

Aug 12 2022

AMJohnson added projects to T315090: Ingenico form no longer supports iDEAL (was: Fatal exception of type "error"): Fundraising-Backlog, fr-donorservices.
Aug 12 2022, 4:13 PM · Fundraising Tech - Chaos Crew, fr-donorservices, Fundraising-Backlog
AMJohnson created T315090: Ingenico form no longer supports iDEAL (was: Fatal exception of type "error").
Aug 12 2022, 4:04 PM · Fundraising Tech - Chaos Crew, fr-donorservices, Fundraising-Backlog

Jul 28 2022

AMJohnson updated subscribers of T313969: Donation form issues if back button utilized.
Jul 28 2022, 3:39 PM · MW-1.39-notes (1.39.0-wmf.25; 2022-08-15), Fundraising Tech - Chaos Crew, fr-donorservices, Fundraising-Backlog

Jul 27 2022

AMJohnson created T313969: Donation form issues if back button utilized.
Jul 27 2022, 6:43 PM · MW-1.39-notes (1.39.0-wmf.25; 2022-08-15), Fundraising Tech - Chaos Crew, fr-donorservices, Fundraising-Backlog

Jul 19 2022

AMJohnson added a comment to T313325: iDeal donation flow broken.

@Pcoombe I'm not sure, but in Asana for the upcoming NL campaign I see it says "Post-payment MC for cc; Pre-payment MC for Paypal and iDeal". (https://app.asana.com/0/1130715260221313/1200632756361329/f )

Jul 19 2022, 9:15 PM · Fundraising Sprint Machine Unlearning, Fundraising-Backlog, fr-donorservices
AMJohnson updated the task description for T313325: iDeal donation flow broken.
Jul 19 2022, 4:06 PM · Fundraising Sprint Machine Unlearning, Fundraising-Backlog, fr-donorservices
AMJohnson updated the task description for T313325: iDeal donation flow broken.
Jul 19 2022, 4:04 PM · Fundraising Sprint Machine Unlearning, Fundraising-Backlog, fr-donorservices
AMJohnson updated the task description for T313325: iDeal donation flow broken.
Jul 19 2022, 4:02 PM · Fundraising Sprint Machine Unlearning, Fundraising-Backlog, fr-donorservices
AMJohnson added a project to T313325: iDeal donation flow broken: Fundraising-Backlog.
Jul 19 2022, 4:00 PM · Fundraising Sprint Machine Unlearning, Fundraising-Backlog, fr-donorservices
AMJohnson created T313325: iDeal donation flow broken.
Jul 19 2022, 3:45 PM · Fundraising Sprint Machine Unlearning, Fundraising-Backlog, fr-donorservices

Jul 12 2022

AMJohnson added a comment to T310915: Bundle test unintended duplicate donations.

If it's helpful below are a few more donor tickets we've received today. Each of the donors accidentally submitted two recurring donations. Haven't seen any screenshots from donors. Both of the donors recurring donations were processed successfully in Adyen. We are manually cancelling and refund the duplicates. In regards to scale I've solved about 13 of these today and I can see that there are more in the queue. Most donors just advise that they "accidentally donated twice" such as in ticket 1136819 and 1136757 but some donors as indicated below provided a bit more info. regarding the experience. Not a lot of technical/device details yet as we haven't heard back from donors yet. Will update should they provide more info.

Jul 12 2022, 7:24 PM · MW-1.39-notes (1.39.0-wmf.21; 2022-07-18), Fundraising Sprint Machine Unlearning, fr-donorservices, Fundraising-Backlog

Jun 22 2022

AMJohnson added a comment to T310915: Bundle test unintended duplicate donations.

TY @SHust! I haven't seen any others so I think it's cool to close this out. Possibly just donor error.

Jun 22 2022, 2:11 PM · MW-1.39-notes (1.39.0-wmf.21; 2022-07-18), Fundraising Sprint Machine Unlearning, fr-donorservices, Fundraising-Backlog

Jun 21 2022

AMJohnson created T311078: Civi shows duplicate PayPal donations.
Jun 21 2022, 4:32 PM · Fundraising Sprint Localhost Hospitality Studies, fr-donorservices, Fundraising-Backlog

Apr 29 2022

AMJohnson added a project to T307217: Multiple donors showing duplicate billings via Ingenico: fr-donorservices.
Apr 29 2022, 5:31 PM · fr-donorservices, Fundraising-Backlog
AMJohnson created T307217: Multiple donors showing duplicate billings via Ingenico.
Apr 29 2022, 1:48 PM · fr-donorservices, Fundraising-Backlog

Mar 16 2022

AMJohnson added a comment to T293131: Adyen: recent 'MediaWiki internal error - fatal exception' errors.

Donor comments:

"When the payment is in process I get the following error:

Mar 16 2022, 4:14 PM · MW-1.40-notes (1.40.0-wmf.6; 2022-10-17), Fundraising Tech - Chaos Crew, FR-Adyen, fr-donorservices, Fundraising-Backlog

Nov 4 2021

AMJohnson added a comment to T293679: terminal / fredge access for Amber Johnson.

A quick meeting would be great as I'm a bit confused on the configuration part. I've just sent you a proposed calendar invite. Feel free to propose a new time/day if that doesn't work well for you. Thanks!

Nov 4 2021, 10:13 PM · fundraising-tech-ops, fr-donorservices, Fundraising-Backlog

Nov 1 2021

AMJohnson added a comment to T293679: terminal / fredge access for Amber Johnson.

Yes, sorry! I got...

Nov 1 2021, 7:16 PM · fundraising-tech-ops, fr-donorservices, Fundraising-Backlog

Oct 27 2021

AMJohnson added a comment to T293679: terminal / fredge access for Amber Johnson.

Thank you Dallas! I think that worked. I entered "cat ~/.ssh/fr_id_rsa.pub" to see the public side. I wasn't sure if this was needed as a screenshot or image so I've attached both an image and the text below.

Oct 27 2021, 8:53 PM · fundraising-tech-ops, fr-donorservices, Fundraising-Backlog

Oct 21 2021

AMJohnson added a comment to T293679: terminal / fredge access for Amber Johnson.

Having trouble completing the SSH key process. Followed steps here: https://collab.wikimedia.org/wiki/Fundraising_ssh_access. It seems to be failing after step #4? Have attached a screenshot of the terminal window.

Oct 21 2021, 2:28 PM · fundraising-tech-ops, fr-donorservices, Fundraising-Backlog