In T379097#10367854, @akosiaris wrote:

Hi,

No, we don't have an incident report for this. @ssastry's summary is pretty good if you want to pass that along.

Thanks so much, @ssastry !

Hello @ssastry! Is there a post mortem that can be shared externally on this outage from November 5? A customer is asking. Thank you!

Thank you, @ABreault-WMF. Customer has confirmed that it is indeed fixed.

Thank you, @cscott.

I'm happy to help with testing this once it's ready if that's useful.

@prabhat found that several emails were sent from our system but the customer did not receive them. Seems to be something on the customer's end. They've been notified.

In T353848#9457612, @creynolds wrote:

Priority == low but a good to have for user experience.

In T341013#9141075, @matmarex wrote:

wgRevisionId should be consistent with the article content revision now, but we make no guarantees for HTML scraping.

@JArguello-WMF Is anything needed from me on this ticket?

Yes, very much this, @creynolds:

Thanks for making this ticket, @HShaikh. To clarify my particular need in this for other engineers, we have three customer support levels that are based on factors not necessarily connected to feature sets. So no matter the feature set a customer gets, they need to see the correct customer support offering on their dashboard.