Yes, looks great!! Thank you!

Currently, text added to that field looks like the screenshot above, but I'd like it to render more like it does in the original message, like this:

Ah, OK sorry. It was showing as resolved for us.

If this is done, can we get a demo so we can show users how to do it?

Thank you!

@cwdent She doesn't have a phab account, but email is a good way to reach her.

@LeanneS for visibility

No, she doesn't have access yet.

Danny is OOO until 9/6

yes, she has.

What's the difference between (cut and pasted from previous comment)

This may be user error, but can @DStrine explain to me how this feature works? I'm not having success looking myself up by my cell number which is in my personal record.

@Ejegg Please connect with @LeanneS and @RLewis for any logo needs. Thanks!

Added Danny as a subscriber, as he's the event lead.

Yup, i can add more data now. thank you!

Load time at 4:26pm PST, in the office, 46 seconds

37 second load time this morning, in the office.

31 second load this this morning, from the office

I had closed all my Civi tabs about 5 min ago, and then just tried to open up a new one (6:04pm local time). It took 49 seconds to load. It had loaded fairly quickly all day, up until this point.

+1. Along with de-dupe, this project would give us more of the longitudinal data that will help us understand donors' full experience with us. I think its essential information for securing future support.

I timed the load time for my first log in this morning. I'm WFH. It took 52 seconds.

@DarTar Is this finished? It's still showing as an open task for me.

@DStrine Can we bump this back up the priority queue? @RLewis and @LeanneS have the details.

Apologies if we're not totally up on the standard protocol here and didn't give enough context. This request is in conjunction with the annual fundraiser going on right now, where we experience extremely high volume of messages in a short period of time. We made an adjustment earlier in the year as to how benefactors@ was routed, but it's now clear that the impact of that decision creates a problem with our workflows, and we're asking for assistance routing emails to this address back through ZenDesk. Please let us know if more context or details would be helpful. We still requesting that this change happen ASAP.

Hi All -- Can you share an ETA on this? We're triaging a high volume of email to benefactors@ right now via gmail, which is really cumbersome. Getting these messages into ZenDesk is going to make things better for our FR staff and for donors. Thanks!

@Jgreen approved, thanks

We figured this out.

Adding data here bc it makes me feel like I'm providing good info while waiting for the page to load:

For further context, a bunch of reminders are effectively broken at this time. Some of these reminders are for things like "submit grant report by X date" or "apply for renewed funding by X date." Having these be broken is a problem that could cost us money & relationships. Sprint +1 is fine, but I wouldn't want to push it out past then.

@yeah, i guess. It's better but still could be improved. not sure how to include that in the backlog?

UPDATE: Staff page is up to date with his info.

Sounds ok to me. Just wondering if you can give any examples? I don't see this in the UI, so I'm not sure what kind of data this is?

Approved, thanks!

This is all great news, thanks @Ejegg and @CCogdill_WMF!!

@RLewis @LeanneS Eileen has made some changes that may temporarily make Civi load faster. Can you let us know if you notice a difference?

@awight Do we want to move forward with this project?

Looks great. THANK YOU!!!

@Jgreen No, this is fine. I didn't understand what went wrong before. Current protocol is fine.

@Jgreen I thought we had a protocol in place to ensure continuity here. Staff need at least 3 business days notice before their cert expires, preferably 5 days. Do we need to revisit?

@LeanneS or @RLewis Can one of you take a look at this and assess and prioritize for our needs? thx!

Yes, i see it and it works. Thanks!

@DStrine Can we review together. I'm only seeing the detailed changes for things that have happened very recently. Literally, all other changes appear to have been wiped out.

Yikes, just saw this. Sorry for the delay (on a side note, maybe we should
discuss notifications: either making them stand out more or training users
(like me!) on how to manage the existing notifications better)