I hope you are doing well :)

@ssingh, thanks for your reply and for explaining. I understand now about the canonical domain and why we can’t redirect wikimedia.org subdomains to Zendesk.

Hi all,
The SMTP connector has been successfully configured for all support addresses in Zendesk. Thanks to @jhathaway , the implementation went smoothly, and the DMARC policy is now passing for all addresses.
I believe this task can now be marked as complete.
Please let me know if you need any further information.
Many thanks!

I met @jhathaway yesterday, and we tested the SMTP connector for outbound email only within the testing environment of Zendesk. As part of this test, could you send an email to *testingwikimediats@wikimedia.org*? I’ll reply to it, and then we can check whether the DMARC policy has passed.

@revi Many thanks for the additional insights, noted! Meeting with SRE today, I’ll keep you posted.

Hi everyone, thank you for raising this issue. We have multiple addresses in our Zendesk instances using the subdomain wikimediats.zendesk.com. Working on this matter and will reach out to SRE to discuss further. I’ll keep you updated here.

Hi all,