Fri, Nov 8
False alarm, the import this morning is back to normal and pulling the correct date file. Sorry for flagging that too early! I think we are all good here. Thanks for your help and have a great weekend!
Thu, Nov 7
Thanks, Ejegg ! I checked again and the password expiration countdown banner has gone away for this user 😄 So I think this part is resolved. Thank you!
Wed, Nov 6
Bumping this again, the silverpop data upload account is saying the password will expire in 5 days, so I think the password needs to be reset via a direct account log in before then.
Tue, Nov 5
We received a response to why the password keeps expiring every 7 days:
Mon, Nov 4
Hi all, I was able to run the import jobs manually today and the totals look good.
Fri, Nov 1
Quick update: We can't manually run the file because the FTP file isn't there, and my thinking is that it wasn't there for the scheduled 9am GMT time either. Caitlin and I think maybe the file upload must have failed.
Thu, Oct 31
Thanks for the heads up @Ejegg ! It definitely did spike this morning :)
Wed, Oct 23
Hi @Ejegg - The imports ran successfully this morning 🙌🏼 Thanks for your awesome work and speedy replies!
Tue, Oct 22
Thanks for investigating! Ok I will keep the current 9am GMT run time for IBM and will let you know if it is successful tomorrow :)
Thanks, @Ejegg ! If the load time is not fixable, would fr-tech be willing to set the export time 2 hours earlier?
Adding a quick update here that both imports failed this morning. I will wait a couple hours and then run the imports manually. Please let me know if you need me to hold off on doing that for any reason. Attaching screenshot below if it's helpful.
Oct 4 2019
z_birth_date has been added to the recurring import :) Thanks everyone!
Oct 3 2019
Got it - did not see it, so running today's import now and will try again tomorrow.
@CCogdill_WMF ok so I should be seeing birth_date when setting up the import today or do I manually add that in as a date field?
Sep 24 2019
Sep 10 2019
Hi @Eileenmcnaughton! Yes, it worked :) Thanks for the work you put into this!
Jul 17 2019
Jul 16 2019
Jul 5 2019
Update: Looks like mysql pgehres is able to pull the clicks data today. Not sure what has changed, but the query no longer produces an empty set.
Jul 3 2019
Jun 28 2019
@CCogdill_WMF Hello! Yes, I'm attaching a screenshot of yesterday's import next to today's import. Looks like the main database decreased by ~1k and the unsubscribes increased by ~1k also.
Jun 5 2019
This morning, I just saw a slight decrease again. Please see attached screenshot.
May 20 2019
Nov 13 2018
Password received, thank you.