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- User Since
- Sep 2 2020, 11:10 PM (274 w, 6 d)
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- KHancock99 [ Global Accounts ]
Mon, Dec 8
As mentioned in Slack by Sean K and myself, confirming this issue ramped up Sunday evening UTC with donors telling us they encountered difficulties.
Fri, Dec 5
@AnnWF Confirming that you have successfully applied full accessibility to this post-payment flow.
Fri, Nov 14
I understand a modal dialogue box fix is on the way in current sprint, and I thank everyone for that.
Wed, Nov 12
Another donor using Apple Pay on the Wikipedia App has also experienced a duplicate donation, which apparently resulted from in-app messaging that the first attempt had not processed.
Nov 5 2025
Absolutely @AKanji-WMF , let me send you my presentation in Slack where I screen-recorded this issue and we'll take it from there.
Oct 16 2025
Great work @jgleeson. Thank you very much!
Offering this donor big thanks and merch now ...
@jgleeson For the love of the Phab gods, I hope this is the very last ping from me on this because a donor has just possibly identified the source error and has even provided their exact donation link used, and the Inspect code behind the inoperable secure fields on Firefox in both written and image form (attached):
@jgleeson It it helps the Phab investigation and a replication attempt in any way, I've just had a donor provide an extraordinary level of detail via a screen recording. From the secure fields lock-out demonstration, to their phone settings, to their Firefox version, it is all in this 32 second clip created by the donor.
Oct 15 2025
"it is Microsoft edge…maybe the company’s internet security software is not allowing me to enter card details. The whole part of the card details is shaded grey and does not allow me to enter anything!"
#1754282 | cid=65562243 (gave successfully thru Edge via Adyen last year)
@jgleeson Donors are reporting the Microsoft Edge browser is also blocking input into the secure fields.
Just FYI if you'd like a Phab rename for this one.
Oct 14 2025
Another instance of blocked secure fields via Firefox :
Oct 9 2025
This issue with Firefox preventing field input on our donation form is not going away, unfortunately.
Sep 23 2025
Perhaps not isolated to Windows, afterall.
Sep 22 2025
Another instance from France:
This next Firefox donor in France provides a screenshot which I cannot insert here owing to PII. Feel free to jump into Zendesk.
Sep 19 2025
One more case of a Windows 10 & Firefox combo fail.
Tried to donate but the payment system would not let me enter my credit card number: Win-10, Firefox -
#1738003 | cid=18850325
Sep 16 2025
More instances are rolling in. Here's one, and I'm awaiting reply re possible Windows interplay.
Jun 26 2025
Just adding a further oddity with a donor complaining we have clipped letters from their first name:
Much appreciated, thank you @Ejegg.
Oct 31 2023
Sorry I missed that first ping, @Eileenmcnaughton. Thank you for your fix. Good to wrap here.
Oct 11 2023
Brilliant. Thanks @Cstone !
Oct 10 2023
Thank you @Cstone.
Kristie is out for the rest of the week but I will confirm this refund with the donor today. Thanks again.
Sep 8 2023
Another donor has reached out asking where their receipt is. Payment not in Civi.
Aug 1 2023
I see. That is good to know, and clever of the php! That's why it displayed a decimal not comma for me as the library knows what I am accustomed to!
a)
Jul 26 2023
Confirming now, at 6am UTC same day, that this issue has resolved itself.
We have returned to the usual 4-6 minute interval between donation reach and receipt send.
Jul 18 2023
Thank you for applying the tweaks to the Canada receipt.
Jun 23 2023
Just to note, those 19 unique recurring transactions that successfully processed in May off their original April setup appear to now be failing in June. I am not sure if this was expected or not.
Jun 8 2023
Hi all, @Eileenmcnaughton and I met earlier for a briefing.
Jun 4 2023
Monday update from Australia: Confirming that the weekend tickets no longer display the formatting issue in this email now.
Thank you @Cstone .
Jul 25 2022
I'm not sure if this helps, but I just did a manual count through the transaction pages at Adyen of the Authentication Required refusal codes via Carte Bancaire cards and it was around 348 refusals over the last 48 hours.
Jul 24 2022
Hi @TSkaff it is the same error message at Adyen as last week on Carte Bancaire cards: "A1 : Authentication Required", and only on Carte Bancaire cards.
The 3DS refusals are still happening on Carte Bancaire cards, I'm afraid. The refusals are everywhere on the front and weekend transaction pages of Adyen, and in calls for help from donors in the Zendesk queue.
Jul 22 2022
I am not sure.
May 12 2022
@KHaggard Donor Relations are not receiving sufficient enough replies to TY emails across currencies to confirm the scope for you.
Feb 11 2022
Great to hear. Thank you @Cstone !
Dec 2 2021
In addition to 'Dad', Apple Pay donors are also having their name registered as 'Work' in Civi, and as 'Work' in the subject line of the TY email.
Also, just to piggyback here ...
Nov 2 2021
I have not seen this mentioned anywhere yet, with either payment method. If I do, I will suggest the page refresh as a workaround.
Oct 25 2021
Thanks @Dwisehaupt . Worked a treat.
Oct 21 2021
Following your clear instructions you gave via email, I am having repeated issues with ssh when using the username khancock:
"Saving key "/Users/khancock/.ssh/fr_id_rsa" failed: No such file or directory
kristinehancock@wmf2771 ~ %"
Sep 22 2021
Thank you, @LGoto, but no luck with the long press producing App Info via an array of modifications to phone settings on a Huawei P 30 Pro, Android 10.
Jun 30 2021
Apr 18 2021
@Pcoombe, thank you for looking into this.
Apr 16 2021
Sep 9 2020
Hi all, in my keenness to scribe my very first Phab comment, just sharing a response below that I just shared in another chat in the hope it offers context...
