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KHancock99 (Kristine Hancock)
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Today

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User Details

User Since
Sep 2 2020, 11:10 PM (194 w, 18 h)
Availability
Available
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MediaWiki User
KHancock99 [ Global Accounts ]

Recent Activity

Oct 31 2023

KHancock99 added a comment to T342081: Civi's preview of receipt: Recurring donations displayed as one-time.

Sorry I missed that first ping, @Eileenmcnaughton. Thank you for your fix. Good to wrap here.

Oct 31 2023, 11:46 PM · Fundraising Sprint Uptown cURL, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog

Oct 11 2023

KHancock99 added a comment to T348258: Indian donor charged twice for second installment of recurring donation.

Brilliant. Thanks @Cstone !

Oct 11 2023, 12:16 AM · Fundraising Tech - Chaos Crew, FR-donorservices, Fundraising-Backlog

Oct 10 2023

KHancock99 added a comment to T348258: Indian donor charged twice for second installment of recurring donation.

Thank you @Cstone.
Kristie is out for the rest of the week but I will confirm this refund with the donor today. Thanks again.

Oct 10 2023, 10:54 PM · Fundraising Tech - Chaos Crew, FR-donorservices, Fundraising-Backlog

Sep 8 2023

KHancock99 added a comment to T345736: Successful Adyen transactions not making it into CiviCRM.

Another donor has reached out asking where their receipt is. Payment not in Civi.

Sep 8 2023, 1:53 AM · Fundraising Tech - Chaos Crew, Fundraising-Backlog

Aug 1 2023

KHancock99 added a comment to T343179: TY receipt: France non-Euro currency display.

I see. That is good to know, and clever of the php! That's why it displayed a decimal not comma for me as the library knows what I am accustomed to!

Aug 1 2023, 1:15 AM · Fundraising-Backlog
KHancock99 added a comment to T343179: TY receipt: France non-Euro currency display.

a)

Aug 1 2023, 1:05 AM · Fundraising-Backlog
KHancock99 created T343179: TY receipt: France non-Euro currency display.
Aug 1 2023, 12:56 AM · Fundraising-Backlog

Jul 26 2023

KHancock99 added a comment to T342719: Civi receipt lag 26 July 2023.

Confirming now, at 6am UTC same day, that this issue has resolved itself.
We have returned to the usual 4-6 minute interval between donation reach and receipt send.

Jul 26 2023, 6:12 AM · Fundraising-Backlog
KHancock99 updated the task description for T342719: Civi receipt lag 26 July 2023.
Jul 26 2023, 4:52 AM · Fundraising-Backlog
KHancock99 created T342719: Civi receipt lag 26 July 2023.
Jul 26 2023, 4:46 AM · Fundraising-Backlog

Jul 18 2023

KHancock99 created T342081: Civi's preview of receipt: Recurring donations displayed as one-time.
Jul 18 2023, 8:25 AM · Fundraising Sprint Uptown cURL, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog
KHancock99 added a comment to T309349: Currency code/currency symbol in Thank You emails received by Donors issues.

Thank you for applying the tweaks to the Canada receipt.

Jul 18 2023, 4:29 AM · Fundraising Sprint Message in a JSON blob, Fundraising Sprint Istanbool (not Constantidouble), Fundraising Sprint Go Your Own Pay, Fundraising Sprint Machine Unlearning, Fundraising Sprint Localhost Hospitality Studies, Fundraising Sprint Kermit hopping principle, Unplanned-Sprint-Work, Fundraising Sprint Juggalology 2022, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog, FR-AutoTY-Email

Jun 23 2023

KHancock99 added a comment to T338351: dLocal recurring INR success rates for 2nd month, post on-demand switch.

Just to note, those 19 unique recurring transactions that successfully processed in May off their original April setup appear to now be failing in June. I am not sure if this was expected or not.

Jun 23 2023, 4:29 AM · Fundraising Tech - Chaos Crew, Recurring-Donations, FR-dlocal, Fundraising-Backlog

Jun 8 2023

KHancock99 added a comment to T309349: Currency code/currency symbol in Thank You emails received by Donors issues.

Hi all, @Eileenmcnaughton and I met earlier for a briefing. 

Jun 8 2023, 12:50 AM · Fundraising Sprint Message in a JSON blob, Fundraising Sprint Istanbool (not Constantidouble), Fundraising Sprint Go Your Own Pay, Fundraising Sprint Machine Unlearning, Fundraising Sprint Localhost Hospitality Studies, Fundraising Sprint Kermit hopping principle, Unplanned-Sprint-Work, Fundraising Sprint Juggalology 2022, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog, FR-AutoTY-Email

Jun 4 2023

KHancock99 added a comment to T337919: Formatting issue in 'Renew Your Recurring' email sent from Civi.

Monday update from Australia: Confirming that the weekend tickets no longer display the formatting issue in this email now.
Thank you @Cstone .

Jun 4 2023, 11:13 PM · Fundraising Tech - Chaos Crew, Fundraising-Backlog

Jul 25 2022

KHancock99 added a comment to T313528: 3DS needed on CarteBaincaire in France.

I'm not sure if this helps, but I just did a manual count through the transaction pages at Adyen of the Authentication Required refusal codes via Carte Bancaire cards and it was around 348 refusals over the last 48 hours.

Jul 25 2022, 12:18 AM · Fundraising Sprint Machine Unlearning, Fundraising-Backlog

Jul 24 2022

KHancock99 added a comment to T313528: 3DS needed on CarteBaincaire in France.

Hi @TSkaff it is the same error message at Adyen as last week on Carte Bancaire cards: "A1 : Authentication Required", and only on Carte Bancaire cards.

Jul 24 2022, 11:53 PM · Fundraising Sprint Machine Unlearning, Fundraising-Backlog
KHancock99 added a comment to T313528: 3DS needed on CarteBaincaire in France.

The 3DS refusals are still happening on Carte Bancaire cards, I'm afraid. The refusals are everywhere on the front and weekend transaction pages of Adyen, and in calls for help from donors in the Zendesk queue.

Jul 24 2022, 11:35 PM · Fundraising Sprint Machine Unlearning, Fundraising-Backlog

Jul 22 2022

KHancock99 updated subscribers of T313510: Civi emails and donations have different timestamps in the activities tab.

I am not sure.

Jul 22 2022, 3:13 AM · Fundraising Sprint Quarkery, Fundraising-Backlog

May 12 2022

KHancock99 added a comment to T308184: Currency sign missing from LATAM ty emails.

@KHaggard Donor Relations are not receiving sufficient enough replies to TY emails across currencies to confirm the scope for you.

May 12 2022, 10:29 PM · FR-AutoTY-Email, FR-donorservices, Fundraising-Backlog

Feb 11 2022

KHancock99 added a comment to T301445: Donation form not loading for South African donors.

Great to hear. Thank you @Cstone !

Feb 11 2022, 12:10 AM · MW-1.38-notes (1.38.0-wmf.22; 2022-02-14), fundraising Sprint Black Hole Fillings, Fundraising-Backlog

Dec 2 2021

KHancock99 added a comment to T296881: applepay donations TY email doesn’t have the donor's name.

In addition to 'Dad', Apple Pay donors are also having their name registered as 'Work' in Civi, and as 'Work' in the subject line of the TY email.

Dec 2 2021, 3:03 AM · Fundraising Sprint Anti-matter doesn't matter, MW-1.38-notes (1.38.0-wmf.18; 2022-01-17), Fundraising Sprint Xenomorph Petting Zoo, fundraising sprint Wireless Zipline, FR-donorservices, Fundraising-Backlog
KHancock99 added a comment to T296881: applepay donations TY email doesn’t have the donor's name.

Also, just to piggyback here ...

Dec 2 2021, 2:31 AM · Fundraising Sprint Anti-matter doesn't matter, MW-1.38-notes (1.38.0-wmf.18; 2022-01-17), Fundraising Sprint Xenomorph Petting Zoo, fundraising sprint Wireless Zipline, FR-donorservices, Fundraising-Backlog

Nov 2 2021

KHancock99 added a comment to T294514: Amazon Pay page sometimes not loading payment widgets.

I have not seen this mentioned anywhere yet, with either payment method. If I do, I will suggest the page refresh as a workaround.

Nov 2 2021, 11:17 PM · MediaWiki-extensions-DonationInterface, FR-Amazon, Fundraising-Backlog

Oct 25 2021

KHancock99 added a comment to T293678: terminal / fredge access for Kris Hancock.

Thanks @Dwisehaupt . Worked a treat.

Oct 25 2021, 7:10 AM · fundraising-tech-ops, FR-donorservices, Fundraising-Backlog

Oct 21 2021

KHancock99 added a comment to T293678: terminal / fredge access for Kris Hancock.

Following your clear instructions you gave via email, I am having repeated issues with ssh when using the username khancock:
"Saving key "/Users/khancock/.ssh/fr_id_rsa" failed: No such file or directory
kristinehancock@wmf2771 ~
%"

Oct 21 2021, 1:02 AM · fundraising-tech-ops, FR-donorservices, Fundraising-Backlog

Sep 22 2021

KHancock99 added a comment to T291199: "No App" error from monthly convert on mobile.

Thank you, @LGoto, but no luck with the long press producing App Info via an array of modifications to phone settings on a Huawei P 30 Pro, Android 10.

Huawei.jpg (837×810 px, 75 KB)

Sep 22 2021, 2:57 AM · Wikipedia-Android-App-Backlog (Android Release - FY2023-24), FR-donorservices, Fundraising-Backlog

Jun 30 2021

KHancock99 updated subscribers of T285828: Japanese-langage monthly converts only getting the second (MC) TY email.
Jun 30 2021, 5:35 AM · Fundraising Sprint Mandatory corn dogs, FR-donorservices, Fundraising-Backlog

Apr 18 2021

KHancock99 added a comment to T280364: Indian PAN messaging on Latam donation forms.

@Pcoombe, thank you for looking into this.

Apr 18 2021, 11:43 PM · FR-donorservices, Fundraising-Backlog

Apr 16 2021

KHancock99 added a comment to T280364: Indian PAN messaging on Latam donation forms.

The PAN messaging is found after clicking the Bank Transfer button on each donation page.
@Pcoombe @EMartin

Apr 16 2021, 8:58 PM · FR-donorservices, Fundraising-Backlog

Sep 9 2020

KHancock99 added a comment to T262361: Investigate Japanese unintended recurring donations.

Hi all, in my keenness to scribe my very first Phab comment, just sharing a response below that I just shared in another chat in the hope it offers context...

Sep 9 2020, 11:50 PM · FR-Japan, donate.wikimedia.org, Wikimedia-Fundraising-Banners, FR-donorservices, Fundraising-Backlog