@MMiller_WMF We've been mandated to further increase global election turnout, as tools like mass email and central notice become less effective over the years we're exploring other ways to broadcast the election to the community. We're looking at folding in Notifications as part of the top-level communications about the Board of Trustees election., with the understanding that this is a rare occurrence and we only make the request with the understanding from the board that this election (and UCoC voting again within the year) are top-level priorities from the Board to community for democratic participation.

If you'd like to communicate with experienced software admins, the Znuny community forum is an active place to reach other users.

In T138915#7337622, @LSobanski wrote:

I thought of starting with the day to day admins, or is that also part of the support contract?

In T138915#7336062, @LSobanski wrote:

Now that the OTRS migration to Znuny is complete, this task can potentially be revived. @Keegan: would you be able to help me find the right people on the Znuny side to talk to about where this work fits priority-wise?

Agents were informed.

@Quiddity if you want to circle 'round with Legoktm and Ladsgroup

@Lydia_Pintscher Do you have any advice you can share?

We didn't really need this.

I'm pretty sure this task can be closed, but I haven't owned it in a long time.

In T280392#7229377, @Mike_Peel wrote:

In T280392#7229036, @Emufarmers wrote:

I don't think we're using the acronym in our public-facing email footers or templates, and our email "From:" fields use descriptive names: "Wikipedia Volunteer Response Team" for info-en, "Permissions - Wikimedia Commons" for permissions-commons, etc.

The Meta page is currently at the title [[VRT]], which I think we did because it was previously at [[OTRS]]. I wouldn't be automatically opposed to moving it to [[Volunteer Response Team]] like it is on Wikipedia instead.

Ultimately, Wikimedians like acronyms, so we designated one for internal/internalish use.

OK, that helps a lot. It would be good to rename the Meta page, and generally avoid using the acronym if possible. In general, Wikimedians use acronyms ([[:en:WP:TMA]]), but for page names etc. it's secondary/just a shortcut.

This work will be scoped differently than "per project," it's too vast this way. We're better approaching it per topic across the wikis.

In T284145#7134174, @jbond wrote:

@Keegan I notice you working on the orts/znuny migration and wondered if you would be able to advice on this task, or point me to someone who may know more. thanks

In T280400#7010512, @Urbanecm wrote:

New logo would be definitely be needed – I will need a link to a SVG uploaded on Wikimedia Commons, if possible :).

In T280392#7198417, @Stryn wrote:

In T280392#7166842, @Keegan wrote:

After the migration team's next meeting on 1 July, we'll be sending out information to all agents about the remaining work and how people can help out finish cleaning the "long tail" of wiki pages and templates to sort through beyond what's been done already.

When we should expect the information coming?

Update (21 June 2021)

@Emufarmers this is moving along

Request filed on meta, I think I did it correctly.

It looks like this is complete now? @Urbanecm @Ruthven

Lingering part of this task is making a new logo.

In T280400#7108523, @Krenair wrote:

Martin: Sounds good, thanks. If you re-run your WebAuthn query now you should get a more convenient result :)

@DC: I notice you made https://otrs-wiki.wikimedia.org/w/index.php?title=MediaWiki:Sitenotice&diff=106111&oldid=105487&diffmode=source - I'm wondering why we think there would definitely be downtime? Did I misunderstand part of the plan?

In T280392#7107471, @Tacsipacsi wrote:

I’ve just noticed that the group name in Commons’ {{TemplateBox}} is broken, because the group name message was renamed almost three years ago from group-OTRS-member to group-otrs-member. I could fix it now, but I’d like to avoid editing a template used on tens of thousands of pages twice within a short time. Do you know when—or whether—the MediaWiki message will be renamed?

The bot on Commons is working to complete its template replacement task, it should take a few weeks. While this is going on, the migration organizing group will be slowing things down for a few weeks as we organize for the next steps needed to replace text on wikis and rename pages/have pages renamed. I'll update the task further at the end of the month.

Keegan

Naming convention page is published. I will be notifying translators shortly. If you're reading this and can contribute a translation, please help out.

@Zabe thanks, I forgot about this already being here.

Permission request

Status update:

In T271936#7066623, @Samwalton9 wrote:

I think there's a good chance this launch happens next quarter. Best case end of June.

@Samwalton9 is this still planned for this quarter?

We're making progress on our to-do list, we're nearly done with Phase 2 on schedule and getting an early start on some Phase 3 items. I plan to start drafting naming convention guidelines this week for sharing within the next two-to-three weeks.

In T280400#7011990, @Krenair wrote:

In T280400#7011162, @Ladsgroup wrote:

Renaming a wiki is extremely complex and we have done it only once (b-x-old to be-tarask and that one is not also finished properly yet) and it's still quite a mess (probably the renaming script is also terribly broken by now) and all renames are blocked T172035: Blockers for Wikimedia wiki domain renaming

we did also rename chapcom.wikimedia.org -> affcom.wikimedia.org in T41482 and et.wikimedia.org -> ee.wikimedia.org in T31919. Those being special (and in the case of chapcom, private) wikis likely makes them better precedents for this.

In all those cases we kept the internal name of the wiki the same (so you still need the old name in the config files), but the domain that users see/use was changed.

In T280400#7011162, @Ladsgroup wrote:

Seconding what Martin said. Renaming a wiki is extremely complex and we have done it only once (b-x-old to be-tarask and that one is not also finished properly yet) and it's still quite a mess (probably the renaming script is also terribly broken by now) and all renames are blocked T172035: Blockers for Wikimedia wiki domain renaming (while some of the blockers are not applicable here, like wikidata support). It's also risky given that it can bring down all wikis.

If there's problem with trademark or legal. We might be able to make it work (given that it's a private wiki, doesn't need wikidata, ...) with lots of efforts and testing but if it's just naming. Let's wait until the blocker task is fully (on my volunteer work roadmap)

@Urbanecm thanks for the questions. We'll probably want to pursue this in more depth in at least a week or two. We're undertaking the renaming stuff so we can do it on our own pace and schedule before the time ever comes when we get an order to do this for legal reasons. This way we can plan at our own pace.

In T271936#6925149, @Elitre wrote:

@Keegan status?

The migration to Znuny LTS 6.0 is complete.

In T279303#6993277, @akosiaris wrote:

I am gonna be bold and resolve this as it pertains to the actual migration and that part seems to have gone quite well. I am pretty sure we have a ton of followup work, especially regarding relabelling/rebranding, but let's track all those in their own respective tasks.

Sounds good, thank you.

@akosiaris I assume the usual process of emails being held in queue during the migration will occur? My other question, we can assure people that if something happens this is easy to roll back and there's no direct risk of data loss, correct? (naturally there's risk involved in everything, I'm checking our tolerances).

In T275294#6972938, @Aklapper wrote:

In T275294#6972793, @Keegan wrote:

something else we may need to do in the near future, move OTRS wiki to a new name

Should become a separate ticket under https://phabricator.wikimedia.org/project/view/2943/ I guess, and this ticket should be a subtask of that new ticket.

In T275294#6972901, @Tgr wrote:

Please do not rename anything on your local wiki, the migration project team will handle renamings as needed.

I think local projects, especially non-English ones, are better placed to figure out how to rename things. OTRS is the name of a software so using that made some sense (although it was always a bit unhelpful since it's not a widely known piece of software) but using "Volunteer Response Team" / "VRT" on a non-English project doesn't and a mirror translation might not work well either. Providing some sort of "branding guidelines" (e.g. one might want to make clear this is something run by volunteers and not Wikipedia Inc.) would be a better approach.

Okay, so to sum this all up:

In T275294#6972574, @Krenair wrote:

I can be around during that window I think.

7:00-900 UTC on 13 April sounds good, I'll communicate that along. FWIW, I learned this weekend that WMDE has already forked their OTRS to Znuny LTS, it went quickly and painlessly.

In T275294#6971941, @Aklapper wrote:

I've updated https://www.mediawiki.org/w/index.php?title=Upstream_projects&type=revision&diff=4511668&oldid=4275699 , please do so again after move. TIA