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Keegan (Keegan Peterzell)
Manager, Movement Strategy Facilitators, Wikimedia Foundation

Projects (10)

Today

  • Clear sailing ahead.

Tomorrow

  • Clear sailing ahead.

Friday

  • Clear sailing ahead.

User Details

User Since
Sep 24 2014, 7:51 PM (404 w, 6 d)
Availability
Available
IRC Nick
N/A
LDAP User
Keegan
MediaWiki User
Keegan [ Global Accounts ]

Recent Activity

Wed, Jun 8

Keegan added a comment to T309975: Deploy Notifications for 2022 Board of Trustees election.

@MMiller_WMF We've been mandated to further increase global election turnout, as tools like mass email and central notice become less effective over the years we're exploring other ways to broadcast the election to the community. We're looking at folding in Notifications as part of the top-level communications about the Board of Trustees election., with the understanding that this is a rare occurrence and we only make the request with the understanding from the board that this election (and UCoC voting again within the year) are top-level priorities from the Board to community for democratic participation.

Wed, Jun 8, 3:43 PM · Growth-Team, Notifications

May 11 2022

Keegan updated Keegan.
May 11 2022, 5:58 PM

Sep 7 2021

Keegan added a comment to T138915: OTRS database is "too large".

If you'd like to communicate with experienced software admins, the Znuny community forum is an active place to reach other users.

Sep 7 2021, 8:19 PM · vrts, database-backups, DBA, Znuny
Keegan added a comment to T138915: OTRS database is "too large".

I thought of starting with the day to day admins, or is that also part of the support contract?

Sep 7 2021, 8:18 PM · vrts, database-backups, DBA, Znuny
Keegan added a comment to T138915: OTRS database is "too large".

Now that the OTRS migration to Znuny is complete, this task can potentially be revived. @Keegan: would you be able to help me find the right people on the Znuny side to talk to about where this work fits priority-wise?

Sep 7 2021, 6:11 PM · vrts, database-backups, DBA, Znuny

Aug 26 2021

Keegan closed T280394: Communicate the first phase of changes to VRT agents as Resolved.

Agents were informed.

Aug 26 2021, 7:22 PM · Znuny
Keegan closed T280394: Communicate the first phase of changes to VRT agents, a subtask of T280392: Migrate Wikimedia away from OTRS software and branding, as Resolved.
Aug 26 2021, 7:22 PM · CommRel-Specialists-Support, Znuny, Epic

Aug 18 2021

Keegan added a comment to T289065: rename VRT mailing lists.

@Quiddity if you want to circle 'round with Legoktm and Ladsgroup

Aug 18 2021, 3:26 PM · CommRel-Specialists-Support, User-Ladsgroup, Znuny, Epic

Aug 13 2021

Keegan updated subscribers of T288832: Content license for user supplied Toolhub data.

@Lydia_Pintscher Do you have any advice you can share?

Aug 13 2021, 4:19 PM · User-bd808, WMF-Legal, Developer-Advocacy (Jul-Sep 2021), Toolhub

Aug 2 2021

Keegan closed T218149: Abuse filter support for depicts and statements as Declined.

We didn't really need this.

Aug 2 2021, 4:33 PM · CommRel-Specialists-Support, Structured-Data-Backlog, AbuseFilter, Wikidata, SDC General
Keegan closed T218149: Abuse filter support for depicts and statements, a subtask of T213764: Community Relations support for the depicts statement SDC release, as Declined.
Aug 2 2021, 4:33 PM · CommRel-Specialists-Support (Apr-Jun-2019), SDC General, Multimedia
Keegan added a comment to T217232: Outreach campaign to raise awareness of Scoring Platform.

I'm pretty sure this task can be closed, but I haven't owned it in a long time.

Aug 2 2021, 4:32 PM · CommRel-Specialists-Support, Machine-Learning-Team
Keegan placed T217232: Outreach campaign to raise awareness of Scoring Platform up for grabs.
Aug 2 2021, 4:32 PM · CommRel-Specialists-Support, Machine-Learning-Team

Jul 22 2021

Keegan added a comment to T280392: Migrate Wikimedia away from OTRS software and branding.

I don't think we're using the acronym in our public-facing email footers or templates, and our email "From:" fields use descriptive names: "Wikipedia Volunteer Response Team" for info-en, "Permissions - Wikimedia Commons" for permissions-commons, etc.

The Meta page is currently at the title [[VRT]], which I think we did because it was previously at [[OTRS]]. I wouldn't be automatically opposed to moving it to [[Volunteer Response Team]] like it is on Wikipedia instead.

Ultimately, Wikimedians like acronyms, so we designated one for internal/internalish use.

OK, that helps a lot. It would be good to rename the Meta page, and generally avoid using the acronym if possible. In general, Wikimedians use acronyms ([[:en:WP:TMA]]), but for page names etc. it's secondary/just a shortcut.

Jul 22 2021, 8:31 PM · CommRel-Specialists-Support, Znuny, Epic

Jul 19 2021

Keegan updated the task description for T280392: Migrate Wikimedia away from OTRS software and branding.
Jul 19 2021, 5:28 PM · CommRel-Specialists-Support, Znuny, Epic
Keegan closed T283400: Rename OTRS IRC channels, a subtask of T280392: Migrate Wikimedia away from OTRS software and branding, as Resolved.
Jul 19 2021, 5:27 PM · CommRel-Specialists-Support, Znuny, Epic
Keegan closed T283400: Rename OTRS IRC channels, a subtask of T283247: Freenode to Libera migration (epic), as Resolved.
Jul 19 2021, 5:27 PM · MW-1.31-release-notes, MW-1.36-notes, MW-1.35-notes, MW-1.37-notes (1.37.0-wmf.7; 2021-05-25), Patch-For-Review, Epic, wikimedia-irc-libera
Keegan closed T283400: Rename OTRS IRC channels as Resolved.
Jul 19 2021, 5:27 PM · Znuny, wikimedia-irc-libera
Keegan closed T280397: Replace OTRS text on Commons as Declined.

This work will be scoped differently than "per project," it's too vast this way. We're better approaching it per topic across the wikis.

Jul 19 2021, 5:26 PM · Commons, Znuny
Keegan closed T280397: Replace OTRS text on Commons, a subtask of T280392: Migrate Wikimedia away from OTRS software and branding, as Declined.
Jul 19 2021, 5:26 PM · CommRel-Specialists-Support, Znuny, Epic
Keegan closed T280400: Change the user-visible domain of OTRS wiki, a subtask of T280392: Migrate Wikimedia away from OTRS software and branding, as Resolved.
Jul 19 2021, 5:20 PM · CommRel-Specialists-Support, Znuny, Epic
Keegan closed T280400: Change the user-visible domain of OTRS wiki as Resolved.
Jul 19 2021, 5:20 PM · Patch-For-Review, User-Urbanecm, Wiki-Setup (Rename), Znuny
Keegan closed T280400: Change the user-visible domain of OTRS wiki, a subtask of T280693: Update interwiki map on Meta, as Resolved.
Jul 19 2021, 5:20 PM · MediaWiki-Interwiki, Znuny

Jul 16 2021

Keegan added a comment to T284145: Clean up OTRS/Znuny addresses handles by gsuite.

@Keegan I notice you working on the orts/znuny migration and wondered if you would be able to advice on this task, or point me to someone who may know more. thanks

Jul 16 2021, 7:53 PM · Infrastructure-Foundations, Mail, Znuny, User-jbond
Keegan added a comment to T280400: Change the user-visible domain of OTRS wiki.

New logo would be definitely be needed – I will need a link to a SVG uploaded on Wikimedia Commons, if possible :).

Jul 16 2021, 3:51 PM · Patch-For-Review, User-Urbanecm, Wiki-Setup (Rename), Znuny

Jul 15 2021

Keegan updated the task description for T280392: Migrate Wikimedia away from OTRS software and branding.
Jul 15 2021, 2:41 PM · CommRel-Specialists-Support, Znuny, Epic

Jul 14 2021

Keegan added a comment to T280392: Migrate Wikimedia away from OTRS software and branding.

After the migration team's next meeting on 1 July, we'll be sending out information to all agents about the remaining work and how people can help out finish cleaning the "long tail" of wiki pages and templates to sort through beyond what's been done already.

When we should expect the information coming?

Jul 14 2021, 8:50 PM · CommRel-Specialists-Support, Znuny, Epic

Jul 13 2021

Keegan edited projects for T280392: Migrate Wikimedia away from OTRS software and branding, added: CommRel-Specialists-Support (Jul-Sep-2021); removed CommRel-Specialists-Support (Apr-Jun-2021).
Jul 13 2021, 1:23 AM · CommRel-Specialists-Support, Znuny, Epic
Keegan renamed T271936: Support request for The Wikipedia Library - FY2021-22/Q3 notification rollout from Support request for The Wikipedia Library - FY2020-21/Q4 notification rollout to Support request for The Wikipedia Library - FY2021-22/Q1 notification rollout.
Jul 13 2021, 1:20 AM · CommRel-Specialists-Support

Jun 29 2021

Keegan removed a watcher for Commons: Keegan.
Jun 29 2021, 8:59 PM

Jun 21 2021

Keegan added a comment to T280392: Migrate Wikimedia away from OTRS software and branding.

Update (21 June 2021)

Jun 21 2021, 5:03 PM · CommRel-Specialists-Support, Znuny, Epic

Jun 7 2021

Keegan updated subscribers of T283400: Rename OTRS IRC channels.

@Emufarmers this is moving along

Jun 7 2021, 3:47 PM · Znuny, wikimedia-irc-libera
Keegan closed T280693: Update interwiki map on Meta as Resolved.
Jun 7 2021, 3:46 PM · MediaWiki-Interwiki, Znuny
Keegan closed T280693: Update interwiki map on Meta, a subtask of T280392: Migrate Wikimedia away from OTRS software and branding, as Resolved.
Jun 7 2021, 3:45 PM · CommRel-Specialists-Support, Znuny, Epic

Jun 4 2021

Keegan updated the task description for T280392: Migrate Wikimedia away from OTRS software and branding.
Jun 4 2021, 7:40 PM · CommRel-Specialists-Support, Znuny, Epic
Keegan added a comment to T280693: Update interwiki map on Meta.

Request filed on meta, I think I did it correctly.

Jun 4 2021, 7:06 PM · MediaWiki-Interwiki, Znuny
Keegan added a comment to T280395: Rename OTRS pages on Meta.

It looks like this is complete now? @Urbanecm @Ruthven

Jun 4 2021, 6:42 PM · Znuny
Keegan closed T280399: Replace Commons permission template with the new logo, a subtask of T280398: Design a new permission logo for Commons, as Resolved.
Jun 4 2021, 6:41 PM · Logos, Commons, Znuny
Keegan closed T280399: Replace Commons permission template with the new logo as Resolved.
Jun 4 2021, 6:41 PM · Commons, Znuny

May 26 2021

Keegan added a comment to T280400: Change the user-visible domain of OTRS wiki.

Lingering part of this task is making a new logo.

May 26 2021, 3:41 PM · Patch-For-Review, User-Urbanecm, Wiki-Setup (Rename), Znuny
Ruthven awarded T280400: Change the user-visible domain of OTRS wiki a Party Time token.
May 26 2021, 3:30 PM · Patch-For-Review, User-Urbanecm, Wiki-Setup (Rename), Znuny

May 24 2021

Keegan added a comment to T280400: Change the user-visible domain of OTRS wiki.

Martin: Sounds good, thanks. If you re-run your WebAuthn query now you should get a more convenient result :)

@DC: I notice you made https://otrs-wiki.wikimedia.org/w/index.php?title=MediaWiki:Sitenotice&diff=106111&oldid=105487&diffmode=source - I'm wondering why we think there would definitely be downtime? Did I misunderstand part of the plan?

May 24 2021, 6:34 PM · Patch-For-Review, User-Urbanecm, Wiki-Setup (Rename), Znuny
Keegan added a comment to T280392: Migrate Wikimedia away from OTRS software and branding.

I’ve just noticed that the group name in Commons’ {{TemplateBox}} is broken, because the group name message was renamed almost three years ago from group-OTRS-member to group-otrs-member. I could fix it now, but I’d like to avoid editing a template used on tens of thousands of pages twice within a short time. Do you know when—or whether—the MediaWiki message will be renamed?

May 24 2021, 1:57 PM · CommRel-Specialists-Support, Znuny, Epic

May 17 2021

Keegan added a comment to T280392: Migrate Wikimedia away from OTRS software and branding.

The bot on Commons is working to complete its template replacement task, it should take a few weeks. While this is going on, the migration organizing group will be slowing things down for a few weeks as we organize for the next steps needed to replace text on wikis and rename pages/have pages renamed. I'll update the task further at the end of the month.

May 17 2021, 10:04 PM · CommRel-Specialists-Support, Znuny, Epic

May 12 2021

Keegan added a comment to T282589: Please grant CRS access to Superset/Turnilo (deadline EOD Monday 17).

Keegan

May 12 2021, 4:00 PM · Analytics, CommRel-Specialists-Support (Apr-Jun-2021), SRE, LDAP-Access-Requests

May 10 2021

Keegan updated the task description for T280392: Migrate Wikimedia away from OTRS software and branding.
May 10 2021, 3:56 PM · CommRel-Specialists-Support, Znuny, Epic
Keegan added a comment to T280392: Migrate Wikimedia away from OTRS software and branding.

Naming convention page is published. I will be notifying translators shortly. If you're reading this and can contribute a translation, please help out.

May 10 2021, 3:56 PM · CommRel-Specialists-Support, Znuny, Epic

May 7 2021

Keegan updated the task description for T280615: Rename OTRS member global group.
May 7 2021, 7:37 PM · Patch-For-Review, User-notice, MW-1.37-notes (1.37.0-wmf.9; 2021-06-07), User-Urbanecm, WikimediaMessages, Znuny
Keegan added a comment to T280615: Rename OTRS member global group.

@Zabe thanks, I forgot about this already being here.

May 7 2021, 7:36 PM · Patch-For-Review, User-notice, MW-1.37-notes (1.37.0-wmf.9; 2021-06-07), User-Urbanecm, WikimediaMessages, Znuny
Keegan renamed T282267: Rename global group OTRS-member to VRTS-permissions from Rename global group OTRS-member to vrts-permissions to Rename global group OTRS-member to VRTS-permissions.
May 7 2021, 6:03 PM · Stewards-and-global-tools, CommRel-Specialists-Support (Apr-Jun-2021)
Keegan removed a project from T282267: Rename global group OTRS-member to VRTS-permissions: Epic.
May 7 2021, 6:03 PM · Stewards-and-global-tools, CommRel-Specialists-Support (Apr-Jun-2021)
Keegan created T282267: Rename global group OTRS-member to VRTS-permissions.
May 7 2021, 6:03 PM · Stewards-and-global-tools, CommRel-Specialists-Support (Apr-Jun-2021)
Keegan added a comment to T280399: Replace Commons permission template with the new logo.

Permission request

May 7 2021, 5:56 PM · Commons, Znuny
Keegan added a comment to T280392: Migrate Wikimedia away from OTRS software and branding.

Status update:

May 7 2021, 5:55 PM · CommRel-Specialists-Support, Znuny, Epic
Keegan updated the task description for T280392: Migrate Wikimedia away from OTRS software and branding.
May 7 2021, 5:52 PM · CommRel-Specialists-Support, Znuny, Epic

May 6 2021

Keegan updated the task description for T280392: Migrate Wikimedia away from OTRS software and branding.
May 6 2021, 6:33 PM · CommRel-Specialists-Support, Znuny, Epic
Keegan updated the task description for T280392: Migrate Wikimedia away from OTRS software and branding.
May 6 2021, 5:41 PM · CommRel-Specialists-Support, Znuny, Epic
Keegan added a comment to T271936: Support request for The Wikipedia Library - FY2021-22/Q3 notification rollout.

I think there's a good chance this launch happens next quarter. Best case end of June.

May 6 2021, 3:46 PM · CommRel-Specialists-Support
Keegan added a comment to T271936: Support request for The Wikipedia Library - FY2021-22/Q3 notification rollout.

@Samwalton9 is this still planned for this quarter?

May 6 2021, 3:31 PM · CommRel-Specialists-Support

May 3 2021

Keegan added a comment to T280392: Migrate Wikimedia away from OTRS software and branding.

We're making progress on our to-do list, we're nearly done with Phase 2 on schedule and getting an early start on some Phase 3 items. I plan to start drafting naming convention guidelines this week for sharing within the next two-to-three weeks.

May 3 2021, 5:35 PM · CommRel-Specialists-Support, Znuny, Epic

Apr 29 2021

Keegan updated the task description for T280392: Migrate Wikimedia away from OTRS software and branding.
Apr 29 2021, 7:26 PM · CommRel-Specialists-Support, Znuny, Epic

Apr 26 2021

Keegan updated the task description for T280400: Change the user-visible domain of OTRS wiki.
Apr 26 2021, 4:26 PM · Patch-For-Review, User-Urbanecm, Wiki-Setup (Rename), Znuny

Apr 22 2021

Keegan updated the task description for T280392: Migrate Wikimedia away from OTRS software and branding.
Apr 22 2021, 7:26 PM · CommRel-Specialists-Support, Znuny, Epic

Apr 19 2021

Keegan renamed T280400: Change the user-visible domain of OTRS wiki from Alias or rename OTRS-wiki to Set up a new DNS name for OTRS wiki.
Apr 19 2021, 4:36 PM · Patch-For-Review, User-Urbanecm, Wiki-Setup (Rename), Znuny
Keegan added a comment to T280400: Change the user-visible domain of OTRS wiki.

Renaming a wiki is extremely complex and we have done it only once (b-x-old to be-tarask and that one is not also finished properly yet) and it's still quite a mess (probably the renaming script is also terribly broken by now) and all renames are blocked T172035: Blockers for Wikimedia wiki domain renaming

we did also rename chapcom.wikimedia.org -> affcom.wikimedia.org in T41482 and et.wikimedia.org -> ee.wikimedia.org in T31919. Those being special (and in the case of chapcom, private) wikis likely makes them better precedents for this.

In all those cases we kept the internal name of the wiki the same (so you still need the old name in the config files), but the domain that users see/use was changed.

Apr 19 2021, 4:32 PM · Patch-For-Review, User-Urbanecm, Wiki-Setup (Rename), Znuny

Apr 17 2021

Keegan added a comment to T280400: Change the user-visible domain of OTRS wiki.

Seconding what Martin said. Renaming a wiki is extremely complex and we have done it only once (b-x-old to be-tarask and that one is not also finished properly yet) and it's still quite a mess (probably the renaming script is also terribly broken by now) and all renames are blocked T172035: Blockers for Wikimedia wiki domain renaming (while some of the blockers are not applicable here, like wikidata support). It's also risky given that it can bring down all wikis.

If there's problem with trademark or legal. We might be able to make it work (given that it's a private wiki, doesn't need wikidata, ...) with lots of efforts and testing but if it's just naming. Let's wait until the blocker task is fully (on my volunteer work roadmap)

Apr 17 2021, 6:57 PM · Patch-For-Review, User-Urbanecm, Wiki-Setup (Rename), Znuny

Apr 16 2021

Keegan added a comment to T280400: Change the user-visible domain of OTRS wiki.

@Urbanecm thanks for the questions. We'll probably want to pursue this in more depth in at least a week or two. We're undertaking the renaming stuff so we can do it on our own pace and schedule before the time ever comes when we get an order to do this for legal reasons. This way we can plan at our own pace.

Apr 16 2021, 11:21 PM · Patch-For-Review, User-Urbanecm, Wiki-Setup (Rename), Znuny
Keegan removed a subtask for T280392: Migrate Wikimedia away from OTRS software and branding: T280399: Replace Commons permission template with the new logo.
Apr 16 2021, 6:34 PM · CommRel-Specialists-Support, Znuny, Epic
Keegan added a subtask for T280398: Design a new permission logo for Commons: T280399: Replace Commons permission template with the new logo.
Apr 16 2021, 6:34 PM · Logos, Commons, Znuny
Keegan edited parent tasks for T280399: Replace Commons permission template with the new logo, added: T280398: Design a new permission logo for Commons; removed: T280392: Migrate Wikimedia away from OTRS software and branding.
Apr 16 2021, 6:34 PM · Commons, Znuny
Keegan created T280400: Change the user-visible domain of OTRS wiki.
Apr 16 2021, 6:33 PM · Patch-For-Review, User-Urbanecm, Wiki-Setup (Rename), Znuny
Keegan created T280399: Replace Commons permission template with the new logo.
Apr 16 2021, 6:31 PM · Commons, Znuny
Keegan created T280398: Design a new permission logo for Commons.
Apr 16 2021, 6:30 PM · Logos, Commons, Znuny
Keegan created T280397: Replace OTRS text on Commons.
Apr 16 2021, 6:28 PM · Commons, Znuny
Keegan created T280396: Replace OTRS text on Meta.
Apr 16 2021, 6:26 PM · Znuny
Keegan created T280395: Rename OTRS pages on Meta.
Apr 16 2021, 6:25 PM · Znuny
Keegan created T280394: Communicate the first phase of changes to VRT agents.
Apr 16 2021, 6:23 PM · Znuny
Keegan added a project to T280392: Migrate Wikimedia away from OTRS software and branding: CommRel-Specialists-Support (Apr-Jun-2021).
Apr 16 2021, 6:17 PM · CommRel-Specialists-Support, Znuny, Epic
Keegan closed T275294: ((OTRS)) Community Edition 6 is end-of-life; no FOSS replacement provided as Resolved.
Apr 16 2021, 6:13 PM · User-notice, SRE, Security, Znuny
Keegan closed T275294: ((OTRS)) Community Edition 6 is end-of-life; no FOSS replacement provided, a subtask of T280392: Migrate Wikimedia away from OTRS software and branding, as Resolved.
Apr 16 2021, 6:13 PM · CommRel-Specialists-Support, Znuny, Epic
Keegan added a parent task for T275294: ((OTRS)) Community Edition 6 is end-of-life; no FOSS replacement provided: T280392: Migrate Wikimedia away from OTRS software and branding.
Apr 16 2021, 6:13 PM · User-notice, SRE, Security, Znuny
Keegan added a subtask for T280392: Migrate Wikimedia away from OTRS software and branding: T275294: ((OTRS)) Community Edition 6 is end-of-life; no FOSS replacement provided.
Apr 16 2021, 6:12 PM · CommRel-Specialists-Support, Znuny, Epic
Keegan triaged T280392: Migrate Wikimedia away from OTRS software and branding as Medium priority.
Apr 16 2021, 6:10 PM · CommRel-Specialists-Support, Znuny, Epic
Keegan created T280392: Migrate Wikimedia away from OTRS software and branding.
Apr 16 2021, 6:10 PM · CommRel-Specialists-Support, Znuny, Epic

Apr 15 2021

Keegan edited projects for T271936: Support request for The Wikipedia Library - FY2021-22/Q3 notification rollout, added: CommRel-Specialists-Support (Apr-Jun-2021); removed CommRel-Specialists-Support (Jan-Mar-2021).
Apr 15 2021, 4:19 PM · CommRel-Specialists-Support
Keegan added a comment to T271936: Support request for The Wikipedia Library - FY2021-22/Q3 notification rollout.

@Keegan status?

Apr 15 2021, 4:18 PM · CommRel-Specialists-Support

Apr 13 2021

Keegan added a comment to T275294: ((OTRS)) Community Edition 6 is end-of-life; no FOSS replacement provided.

The migration to Znuny LTS 6.0 is complete.

Apr 13 2021, 7:49 PM · User-notice, SRE, Security, Znuny
Keegan added a comment to T279303: Migrate OTRS CE 6 to Znuny LTS fork.

I am gonna be bold and resolve this as it pertains to the actual migration and that part seems to have gone quite well. I am pretty sure we have a ton of followup work, especially regarding relabelling/rebranding, but let's track all those in their own respective tasks.

Apr 13 2021, 2:47 PM · User-notice, SRE, Security, Znuny
NoFWDaddress awarded T275294: ((OTRS)) Community Edition 6 is end-of-life; no FOSS replacement provided a Like token.
Apr 13 2021, 6:40 AM · User-notice, SRE, Security, Znuny

Apr 7 2021

Keegan added a comment to T279303: Migrate OTRS CE 6 to Znuny LTS fork.

Sounds good, thank you.

Apr 7 2021, 3:28 PM · User-notice, SRE, Security, Znuny

Apr 6 2021

Keegan added a comment to T279303: Migrate OTRS CE 6 to Znuny LTS fork.

@akosiaris I assume the usual process of emails being held in queue during the migration will occur? My other question, we can assure people that if something happens this is easy to roll back and there's no direct risk of data loss, correct? (naturally there's risk involved in everything, I'm checking our tolerances).

Apr 6 2021, 7:16 PM · User-notice, SRE, Security, Znuny

Apr 5 2021

Keegan claimed T275294: ((OTRS)) Community Edition 6 is end-of-life; no FOSS replacement provided.
Apr 5 2021, 6:18 PM · User-notice, SRE, Security, Znuny
Keegan added a comment to T275294: ((OTRS)) Community Edition 6 is end-of-life; no FOSS replacement provided.

something else we may need to do in the near future, move OTRS wiki to a new name

Should become a separate ticket under https://phabricator.wikimedia.org/project/view/2943/ I guess, and this ticket should be a subtask of that new ticket.

Apr 5 2021, 5:04 PM · User-notice, SRE, Security, Znuny
Keegan added a comment to T275294: ((OTRS)) Community Edition 6 is end-of-life; no FOSS replacement provided.

Please do not rename anything on your local wiki, the migration project team will handle renamings as needed.

I think local projects, especially non-English ones, are better placed to figure out how to rename things. OTRS is the name of a software so using that made some sense (although it was always a bit unhelpful since it's not a widely known piece of software) but using "Volunteer Response Team" / "VRT" on a non-English project doesn't and a mirror translation might not work well either. Providing some sort of "branding guidelines" (e.g. one might want to make clear this is something run by volunteers and not Wikipedia Inc.) would be a better approach.

Apr 5 2021, 4:56 PM · User-notice, SRE, Security, Znuny
Keegan added a comment to T275294: ((OTRS)) Community Edition 6 is end-of-life; no FOSS replacement provided.

Okay, so to sum this all up:

Apr 5 2021, 4:31 PM · User-notice, SRE, Security, Znuny
Keegan added a comment to T275294: ((OTRS)) Community Edition 6 is end-of-life; no FOSS replacement provided.

I can be around during that window I think.

Apr 5 2021, 4:11 PM · User-notice, SRE, Security, Znuny
Keegan triaged T279303: Migrate OTRS CE 6 to Znuny LTS fork as Medium priority.
Apr 5 2021, 4:06 PM · User-notice, SRE, Security, Znuny
Keegan created T279303: Migrate OTRS CE 6 to Znuny LTS fork.
Apr 5 2021, 4:05 PM · User-notice, SRE, Security, Znuny
Keegan added a comment to T275294: ((OTRS)) Community Edition 6 is end-of-life; no FOSS replacement provided.

7:00-900 UTC on 13 April sounds good, I'll communicate that along. FWIW, I learned this weekend that WMDE has already forked their OTRS to Znuny LTS, it went quickly and painlessly.

Apr 5 2021, 3:03 PM · User-notice, SRE, Security, Znuny
Keegan added a comment to T275294: ((OTRS)) Community Edition 6 is end-of-life; no FOSS replacement provided.
Apr 5 2021, 2:49 PM · User-notice, SRE, Security, Znuny