A few more timestamps from when Civi timed out and returned an "Unable to reach the server" error:

Ticket examples:

Adding a few more examples:

To provide an example we are aiming to solve for: to prepare for our LATAM campaign, I recently changed "Thank you" in Portuguese from "Obrigado" to "Agradecemos" (We appreciate) in all Portuguese-language macros. The reason for this is that previously female agents needed to change the greeting from "Obrigado" to Obrigada" to make it grammatically correct, which required extra time. So, we changed the wording used so that it didn't need to be customized by gender of the sender. To make the changes in all 300+ macros, it took approximately 12 hours of labor, as every macro had to be changed individually in Zendesk. A search and replace/bulk edit feature would be extremely helpful for future tasks like these!

Adyen PSP for donation settled today: T7DRFNWFVB9Z2C32
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