This is donor-facing, as @krobinson noted they are receiving extra thank you emails.

One more Ingenico refund that didn't reach Civi:

Thank you @Eileenmcnaughton - @SHust I know that many US donors have asked us to resend receipts with full names for tax deduction. In your view would we want to keep the full names, if possible?

Got it, thanks, @Eileenmcnaughton. @TomaszGorski you should be hearing from Jimmy in many languages about now.

@Eileenmcnaughton many thanks for the hasEndowment & hasAnnualFund code from last Tuesday.

Hi all, I sent a test email to my personal email. It lists the AF donations, but retains the Endowment donations summary line even when there weren't any:

Seems like we can close this.

Thank you! I will follow up with the 35 donors to invite them to make new recurrings.

ZD 1006677
10/11/2021
cid=52200998
This mobile donor had two transactions stop at Auth status at Adyen. Tomasz captured 106750988.1 manually and canceled 106750921.1. The donor sent a screenshot:

Thank you @Dbrant

cid=40501028 Find Contacts search for this underscore-y email address was 1 min

"like a weird timeout kind of condition on Adyen's end." thank you @XenoRyet, we will keep an eye out for any more of these, or if anyone can replicate we will update this Task. Hopefully it is a one-off.

The donor also had visibility into these messages:

Awesome, thank you.

Thank you @ABorbaWMF for the info.

Many thanks, @Dbrant

Actually, @MattCleinman could you let us know more specifically how donors can get the app settings? @KHancock99 did the long press on her Wikipedia app icon and got just a menu of:

Thank you @MattCleinman We will make sure to ask these donors for browser specs and app settings.

976704 provided more info, including a screenshot from when they tried the TY link Peter suggested:

Thanks, all. We'll ask the donors we've already heard from, and any new ones, for the extra details mentioned above. We got two new tickets today, one of which 987883 confirmed that they do have the app installed. Thanks to Amber for asking for extra info from them on Friday.

is this happening to Android donors who don't have the app?

If the process includes the donor getting the TY email within 30 mins, that's great and should mitigate the extra donations to some (hopefully large) degree.

I was just chatting with @EMartin and there might be one other factor to consider: manually settled GC600s have historically taken much longer to reach Civi than ones settled automatically. Our macro that we send to donors who alert us to GC600s tells them to expect their TY emails in a longer timeframe.

One other process point: sometimes legitimate donors get a status 600 but retry shortly after, and the next attempt succeeds. Can we add logic to scan for recent donations so that we don't inadvertently cause donors to donate twice?

Thank you, @Cstone !

thanks, @Ejegg !

thanks, @DStrine

We looked at this one at the last DR-Fr-Tech checkin, and as it seems like this is most likely a Utc date rollover rather than an actionable bug, I'll close this. We can just explain to any donors who notice this that different components of our donation process may occasionally introduce small discrepancies based on time zone.

Thank you @DStrine we'll have some edits the end of this week, I will put them in new Task(s).

re: Civi certificate approval request for Lefki and Yamini

re: Civi certificate approval request for Lefki and Yamini

Thank you, Eileen. I sent a copy of the HE translation to myself, and forwarded it to Tomasz.

Thank you @Eileenmcnaughton and @CDenes_WMF, this is great. I just sent each of these versions to Tomasz, except for Hebrew. I used the Send Myself a Copy option from the Send Failure Notification.

Huzzah! Thank you

Awesome, many thanks!

Ticket #956448 is in the Triage doc, but it looks like @KHancock99 found it proactively. If the donor in cid=35061300 and all the others did receive the TY email for the one-time donations, it is still really important for Donor Relations agents to know this, because there are a lot of workflows involved in following up with donors around TY emails. We need to know what the donors receive because of the scale of admin work involved in supporting donors in a campaign.

I checked with @SHust and she confirmed that this request is no longer relevant, based on the old dedupe interface as it is, so I'm closing this Task.

Thank you @Ejegg I checked with Evelyn and we think it would be good to clear the others out as well. The status 190s we saw in 2018 did include other currencies and card types. If I can spin that off into a separate Task, please let me know.

I checked in with @CDenes_WMF and we are doing a final coded proofing round. "We will hand off corrections to be implemented by fr-tech after all languages are proofed and corrections have been aggregated." There is one visible [ bracket ] around the monthly giving url that we'll request a fix for at that later stage.

Thank you! Knowing the donors will see the TY page should reduce Zendesk traffic about this.

Sure thing, they're cid=47502739

Thank you @Ejegg this is really great info.

From Donor Relations' side of things, this is a function we never interact with, so I don't have anything to add other than 'thanks, all'

PayPal has begun showing donors the $ total of skipped months as an "outstanding payment due" for these recurring donations which are Canceled in Civi, but remain Active-but-paused at PayPal due to an account issue. Some donors feel weird about this. Just adding this new wrinkle in the response to recurring donors, in the hope that during the reintegration with PayPal we can clarify this process/test it.

Some more:

Is the takeaway from the discussion of this at the meeting the week before last that no one is able to locate this error? I got the sense that the email team had reviewed their copy. @DStrine has Fr-tech looked at the copy in Civi to see if anything jumps out? And I apologize if you've already confirmed that it has been looked into, and I missed it.

Just as a reconciliation headsup, some of the fraud getting through to Civi are coming from people testing non-trivial amounts:

Yes, @Dwisehaupt

+1 Thanks, y'all

I did, this one in particular looks like fraud, though, so maybe the issue affects legit and fraud?

Thanks Evelyn and David.

cid=51167110 has two new ones:

Thanks, @DStrine, it looks like both cases received the RML in English, despite the Civi language preferences:

Thanks, @Pcoombe

Thank you @jbolorinos-ctr for isolating this behavior!