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MBeat33 (michael beattie)
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User Details

User Since
Jun 17 2015, 1:45 PM (291 w, 6 d)
Availability
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IRC Nick
MBeat
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MediaWiki User
MBeat33 [ Global Accounts ]

Recent Activity

Thu, Jan 14

MBeat33 created T272105: Ingenico audit wobble: Aug 2020 refunds not in Civi.
Thu, Jan 14, 11:57 PM · Fundraising Sprint B 2021, fr-donorservices, FR-Ingenico, Fundraising-Backlog
MBeat33 added a comment to T269611: Outdated Paypal rule contributing to declines.

I'm curious about what portion of the declines PayPal sees for recurring donations less than $1 result from people trying to donate from within their PayPal account by sending to the donate@ email address directly - our donation form warns about the minimum amount. Donor Relations does not see many donors asking why they can't donate less than $1 monthly via PayPal, fwiw.

Thu, Jan 14, 8:57 PM · Fundraising-Backlog

Wed, Jan 13

MBeat33 added a comment to T269372: Civi: Recur fail message sent to donor w/non-failed donation.

#909419 replied:
My LOCKED card is a feature offered by my bank. It is optional as to whether or not I lock it. I keep it locked because lots of merchants have my credit card number.

Wed, Jan 13, 11:43 PM · Fundraising Sprint Zeitgeistbusters, Patch-For-Review, Fundraising Sprint Yellow hornets of kindness and healing, Recurring-Donations, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog
MBeat33 added a comment to T271883: Civi: EoY recurring receipt email – 2021 catchall for retro.

Thanks, @AParker I just got this update from Legal via @Ppena:

Wed, Jan 13, 11:25 PM · Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog
MBeat33 updated the task description for T271883: Civi: EoY recurring receipt email – 2021 catchall for retro.
Wed, Jan 13, 4:09 PM · Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog
MBeat33 moved T242801: Civi: EoY recurring summary email - exclude canceled recurrings w/only 1 donation (audit file?) from Backlog to Feature Requests on the fr-donorservices board.
Wed, Jan 13, 3:52 PM · fr-donorservices, Recurring-Donations, FR-Ingenico, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog
MBeat33 updated the task description for T271883: Civi: EoY recurring receipt email – 2021 catchall for retro.
Wed, Jan 13, 3:28 PM · Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog
MBeat33 moved T271883: Civi: EoY recurring receipt email – 2021 catchall for retro from Backlog to Top Priority on the fr-donorservices board.
Wed, Jan 13, 5:38 AM · Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog
MBeat33 created T271883: Civi: EoY recurring receipt email – 2021 catchall for retro.
Wed, Jan 13, 5:38 AM · Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog

Tue, Jan 12

MBeat33 closed T103447: Create option for EOY receipt for recurring donors as Resolved.

This Task is really old and much has been built, so I'm marking as Resolved. But I will add the idea of options for monthly transaction summary AND EoY summary to the email preference center discussion.

Tue, Jan 12, 11:23 PM · Fundraising-Backlog, Recurring-Donations
MBeat33 added a comment to T269372: Civi: Recur fail message sent to donor w/non-failed donation.

Thanks @DStrine, I'll ask them what their bank calls this feature, and also whether the monthly conversion was intended or not

Tue, Jan 12, 7:22 PM · Fundraising Sprint Zeitgeistbusters, Patch-For-Review, Fundraising Sprint Yellow hornets of kindness and healing, Recurring-Donations, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog
MBeat33 added a comment to T269372: Civi: Recur fail message sent to donor w/non-failed donation.

#909419 on Jan 8th the donor said:

Tue, Jan 12, 7:00 PM · Fundraising Sprint Zeitgeistbusters, Patch-For-Review, Fundraising Sprint Yellow hornets of kindness and healing, Recurring-Donations, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog
MBeat33 added a project to T242347: Fundraising banners still showing on iOS app?: fr-donorservices.
Tue, Jan 12, 4:00 PM · iOS-app-v6.8-Manta-Ray-On-A-Riding-Mower, fr-donorservices, Wikimedia-Fundraising, iOS-app-feature-Feed, Wikipedia-iOS-App-Backlog

Tue, Jan 5

MBeat33 added a project to T271187: Forget me failing: fr-donorservices.
Tue, Jan 5, 3:24 PM · fr-donorservices, Fundraising-Backlog, Wikimedia-Fundraising-CiviCRM

Thu, Dec 31

MBeat33 added a comment to T266614: Correct US state alphabetization on donation form.

#906376 "My question is why isn’t your list of States alphabetized? I live in NEVADA. When you want my address & donation, I would think WIKIMEDIA would have states in alphabetical order. What is your explanation of alphabetization? Yes, this is a pet peeve! I might consider donating but I have to find my state"

Thu, Dec 31, 2:02 PM · fr-donorservices, Fundraising-Backlog

Dec 15 2020

MBeat33 updated subscribers of T269806: Access to delete contributions from civi.

Thank you, @Eileenmcnaughton.

Dec 15 2020, 3:30 AM · Fundraising Sprint Zeitgeistbusters, Fundraising Sprint Yellow hornets of kindness and healing, Fundraising-Backlog

Dec 14 2020

MBeat33 added a comment to T269372: Civi: Recur fail message sent to donor w/non-failed donation.

Thank you, @Ejegg I think the CID list on P13545 is enough for us to work with, so no need to add the full details list to server.

Dec 14 2020, 4:09 PM · Fundraising Sprint Zeitgeistbusters, Patch-For-Review, Fundraising Sprint Yellow hornets of kindness and healing, Recurring-Donations, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog

Dec 12 2020

MBeat33 added a comment to T269372: Civi: Recur fail message sent to donor w/non-failed donation.

Thank you, @Ejegg

Dec 12 2020, 1:22 AM · Fundraising Sprint Zeitgeistbusters, Patch-For-Review, Fundraising Sprint Yellow hornets of kindness and healing, Recurring-Donations, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog
MBeat33 added a comment to T269907: Amazon unresponsive donation form Dec 2020.

One more ticket from today, which suggests this might have been a longer-term issue: #894391 cid=5767739
I have been attempting to make the contribution via Amazon pay for a couple of weeks. However, the payment verification would just hang and go nowhere. ...It finally went through this morning when I decided to try one more time.

Dec 12 2020, 12:03 AM · FR-Amazon, fr-donorservices, Fundraising-Backlog

Dec 11 2020

MBeat33 added a comment to T269907: Amazon unresponsive donation form Dec 2020.

helpful tip from @jbolorinos-ctr for triage:
Most browsers will have different levels of javascript blocking, so although it may be the culprit, I dont think it's too likely if the user is able to login to amazon normally on that browser
...it's always helpful to know the browser version and the OS version if possible, because that might also give you more insight into the level of javascript blocking...
for example a linux user running firefox likely has more blocking than a windows user on Chrome

Dec 11 2020, 4:11 PM · FR-Amazon, fr-donorservices, Fundraising-Backlog
MBeat33 updated the task description for T269907: Amazon unresponsive donation form Dec 2020.
Dec 11 2020, 12:46 AM · FR-Amazon, fr-donorservices, Fundraising-Backlog
MBeat33 created T269907: Amazon unresponsive donation form Dec 2020.
Dec 11 2020, 12:28 AM · FR-Amazon, fr-donorservices, Fundraising-Backlog

Dec 10 2020

MBeat33 added a comment to T269372: Civi: Recur fail message sent to donor w/non-failed donation.

Thank you @DStrine and @Ejegg

Dec 10 2020, 11:46 PM · Fundraising Sprint Zeitgeistbusters, Patch-For-Review, Fundraising Sprint Yellow hornets of kindness and healing, Recurring-Donations, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog
MBeat33 triaged T269372: Civi: Recur fail message sent to donor w/non-failed donation as High priority.
Dec 10 2020, 2:08 PM · Fundraising Sprint Zeitgeistbusters, Patch-For-Review, Fundraising Sprint Yellow hornets of kindness and healing, Recurring-Donations, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog

Dec 8 2020

MBeat33 added a comment to T269185: Monitor the return of RML import in December.

Great news, thank you @Ejegg

Dec 8 2020, 4:11 PM · Fundraising Sprint Zeitgeistbusters, Fundraising Sprint Yellow hornets of kindness and healing, fr-donorservices, Fundraising Sprint Xtreme Lolcats, Fundraising-Backlog, Wikimedia-Fundraising-CiviCRM

Dec 7 2020

MBeat33 added a project to T269185: Monitor the return of RML import in December: fr-donorservices.
Dec 7 2020, 5:53 PM · Fundraising Sprint Zeitgeistbusters, Fundraising Sprint Yellow hornets of kindness and healing, fr-donorservices, Fundraising Sprint Xtreme Lolcats, Fundraising-Backlog, Wikimedia-Fundraising-CiviCRM

Dec 4 2020

MBeat33 added a comment to T269455: Review and close loophole allowing recurring Endowment gifts.

No worries. I reached out to the donor to invite them to make a new donation.

Dec 4 2020, 11:52 PM · Fundraising-Backlog, Fr-endowment, Recurring-Donations
MBeat33 added a comment to T269372: Civi: Recur fail message sent to donor w/non-failed donation.

cid=37782621 got the email even though 4003088116 was still at status Failing

Dec 4 2020, 11:29 PM · Fundraising Sprint Zeitgeistbusters, Patch-For-Review, Fundraising Sprint Yellow hornets of kindness and healing, Recurring-Donations, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog
MBeat33 added a comment to T269455: Review and close loophole allowing recurring Endowment gifts.

@EWilson I was too hasty! Sorry about that, I'm checking to see if we can restart the AF recurring and if not, I will ask this donor if they can create a new one.

Dec 4 2020, 5:46 PM · Fundraising-Backlog, Fr-endowment, Recurring-Donations
MBeat33 added a comment to T269455: Review and close loophole allowing recurring Endowment gifts.

Sure thing @DStrine, I canceled the two recurrings for this donor.

Dec 4 2020, 4:44 PM · Fundraising-Backlog, Fr-endowment, Recurring-Donations
MBeat33 closed T269367: Ingenico connection: PR_END_OF_FILE_ERROR as Resolved.

Resolving this as any remaining concerns will be covered in T269378: iframe error / error ref #s before entering card #s. Thank you for the testing and the tip about the Firefox update @jbolorinos-ctr, and for pushing Ingenico @EMartin

Dec 4 2020, 3:10 PM · FR-Ingenico, fr-donorservices, Fundraising-Backlog

Dec 3 2020

MBeat33 added a comment to T269372: Civi: Recur fail message sent to donor w/non-failed donation.

Amber spotted two more cases where the Status was still In Progress, like cid=29132710 or Failing, like cid=37782621

Dec 3 2020, 9:55 PM · Fundraising Sprint Zeitgeistbusters, Patch-For-Review, Fundraising Sprint Yellow hornets of kindness and healing, Recurring-Donations, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog
MBeat33 added a comment to T269378: iframe error / error ref #s before entering card #s.

Thanks @Ejegg. After checking w/ Evelyn, we're inviting these donors to retry, hopefully they get through on retry.

Dec 3 2020, 7:51 PM · Fundraising Sprint Xtreme Lolcats, Fundraising-Backlog, FR-Ingenico, fr-donorservices
MBeat33 added a comment to T269378: iframe error / error ref #s before entering card #s.

Will do, thank you.

Dec 3 2020, 7:06 PM · Fundraising Sprint Xtreme Lolcats, Fundraising-Backlog, FR-Ingenico, fr-donorservices
MBeat33 updated the task description for T269378: iframe error / error ref #s before entering card #s.
Dec 3 2020, 6:57 PM · Fundraising Sprint Xtreme Lolcats, Fundraising-Backlog, FR-Ingenico, fr-donorservices
MBeat33 updated the task description for T269378: iframe error / error ref #s before entering card #s.
Dec 3 2020, 6:54 PM · Fundraising Sprint Xtreme Lolcats, Fundraising-Backlog, FR-Ingenico, fr-donorservices
MBeat33 updated the task description for T269378: iframe error / error ref #s before entering card #s.
Dec 3 2020, 6:44 PM · Fundraising Sprint Xtreme Lolcats, Fundraising-Backlog, FR-Ingenico, fr-donorservices
MBeat33 updated the task description for T269378: iframe error / error ref #s before entering card #s.
Dec 3 2020, 6:35 PM · Fundraising Sprint Xtreme Lolcats, Fundraising-Backlog, FR-Ingenico, fr-donorservices
MBeat33 created T269378: iframe error / error ref #s before entering card #s.
Dec 3 2020, 6:28 PM · Fundraising Sprint Xtreme Lolcats, Fundraising-Backlog, FR-Ingenico, fr-donorservices
MBeat33 added a comment to T269367: Ingenico connection: PR_END_OF_FILE_ERROR.

many thanks, @EMartin !

Dec 3 2020, 5:02 PM · FR-Ingenico, fr-donorservices, Fundraising-Backlog
MBeat33 moved T269367: Ingenico connection: PR_END_OF_FILE_ERROR from Backlog to Bug Reports on the fr-donorservices board.
Dec 3 2020, 4:43 PM · FR-Ingenico, fr-donorservices, Fundraising-Backlog
MBeat33 moved T269372: Civi: Recur fail message sent to donor w/non-failed donation from Backlog to Bug Reports on the fr-donorservices board.
Dec 3 2020, 4:43 PM · Fundraising Sprint Zeitgeistbusters, Patch-For-Review, Fundraising Sprint Yellow hornets of kindness and healing, Recurring-Donations, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog
MBeat33 created T269372: Civi: Recur fail message sent to donor w/non-failed donation.
Dec 3 2020, 4:41 PM · Fundraising Sprint Zeitgeistbusters, Patch-For-Review, Fundraising Sprint Yellow hornets of kindness and healing, Recurring-Donations, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog
MBeat33 closed T265073: Civi: mailing events count really high for 10/6 email send as Resolved.
Dec 3 2020, 4:27 PM · Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog
MBeat33 created T269367: Ingenico connection: PR_END_OF_FILE_ERROR.
Dec 3 2020, 4:06 PM · FR-Ingenico, fr-donorservices, Fundraising-Backlog
MBeat33 added a comment to T269303: Error when trying to complete a recurring paypal transaction.

Thanks @Ejegg We've had one confirmed ticket so far, and I got EC-8A2275024W502191E when replicating this.

Dec 3 2020, 4:09 AM · Fundraising Sprint Xtreme Lolcats, Fundraising-Backlog, Wikimedia-Fundraising-Banners

Dec 1 2020

MBeat33 closed T241994: Civi: EoY recurring summary email - salutation format issue? as Resolved.

As long as the salutation code is similar to other emails, let's call this an email client display issue. Thanks @MNoorWMF for your input.

Dec 1 2020, 7:42 PM · fr-donorservices, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog

Nov 26 2020

MBeat33 closed T126268: JCB card not an option for recurring donation in Japanese form as Resolved.

Old and resolved - JCB on form now

Nov 26 2020, 1:17 AM · Fundraising-Backlog
MBeat33 lowered the priority of T268502: 11/20 Email donation link pointed to “foundation.wikimedia.org/wiki/Home" from Medium to Low.
Nov 26 2020, 1:13 AM · fr-donorservices, Fundraising-Backlog

Nov 25 2020

MBeat33 added a comment to T242800: Civi: EoY recurring summary email - "Your continuing support" confusing donors who canceled.

Elegant solution, thank you @CDenes_WMF

Nov 25 2020, 2:36 AM · fr-donorservices, Recurring-Donations, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog

Nov 24 2020

MBeat33 added a comment to T60506: Following link to donate fails to return user to previous page upon completion.

This is super cool, thanks @Pcoombe

Nov 24 2020, 10:31 PM · Thank-You-Page, Wikimedia-Fundraising-Banners, fr-donorservices, Fundraising-Backlog, Wikimedia-Fundraising

Nov 23 2020

MBeat33 triaged T268502: 11/20 Email donation link pointed to “foundation.wikimedia.org/wiki/Home" as Medium priority.

Thanks, we'll keep an eye out. It's possible the donor was in error with the URL they reported. If we don't see more this Q we can just close this Task. Thanks for looking into this.

Nov 23 2020, 8:56 PM · fr-donorservices, Fundraising-Backlog
MBeat33 moved T259762: Extra decimals on Other amount field gets PTF riled up from Backlog to Top Priority on the fr-donorservices board.
Nov 23 2020, 6:17 PM · Wikimedia-Fundraising-Banners, fr-donorservices
MBeat33 created T268502: 11/20 Email donation link pointed to “foundation.wikimedia.org/wiki/Home".
Nov 23 2020, 4:19 PM · fr-donorservices, Fundraising-Backlog

Nov 21 2020

MBeat33 added a comment to T259762: Extra decimals on Other amount field gets PTF riled up.

In today's EN6C banner test, donor #866462 reported (and we are able to reproduce) that adding a trailing '0' to the end of an Other amount multiplies the amount by 1000, i.e. $2.760 becomes $2,760.00

Nov 21 2020, 3:47 PM · Wikimedia-Fundraising-Banners, fr-donorservices

Nov 17 2020

MBeat33 closed T267759: Ingenico: 'multiple payment options' message as Resolved.

Resolving, as nothing more needed here.

Nov 17 2020, 6:13 PM · fr-donorservices, Fundraising-Backlog
MBeat33 moved T267622: Civi: Ingenico late October refunds not picked up from audit file from Backlog to Bug Reports on the fr-donorservices board.
Nov 17 2020, 6:06 PM · Fundraising Sprint We all meet again, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog
MBeat33 moved T267946: What to do about Amazon recurring donations from Backlog to Bug Reports on the fr-donorservices board.
Nov 17 2020, 6:06 PM · Recurring-Donations, FR-Amazon, fr-donorservices, Fundraising-Backlog
MBeat33 added a comment to T267759: Ingenico: 'multiple payment options' message.

Thank you @Cstone this is really helpful. We'll ask any donors who get this message to either click or ignore the link as they see fit, and explain that it's not a bug or an error but something to do with their card.

Nov 17 2020, 6:32 AM · fr-donorservices, Fundraising-Backlog

Nov 16 2020

MBeat33 added a comment to T267946: What to do about Amazon recurring donations.

Thanks for the info, @Cstone. I'll cancel both and ask them to use card or PayPal if possible, and to let us know how they did it.

Nov 16 2020, 9:00 PM · Recurring-Donations, FR-Amazon, fr-donorservices, Fundraising-Backlog
MBeat33 added a comment to T267946: What to do about Amazon recurring donations.

It looks like a lot of backend work around Amazon recurring has been done T107391: Amazon recurring (Epic) - maybe we need some kind of definitive on/off switch?

Nov 16 2020, 5:35 PM · Recurring-Donations, FR-Amazon, fr-donorservices, Fundraising-Backlog
MBeat33 created T267946: What to do about Amazon recurring donations.
Nov 16 2020, 5:28 PM · Recurring-Donations, FR-Amazon, fr-donorservices, Fundraising-Backlog

Nov 11 2020

MBeat33 created T267760: Civi: unsearchable email domain?.
Nov 11 2020, 9:10 PM · Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog
MBeat33 created T267759: Ingenico: 'multiple payment options' message.
Nov 11 2020, 9:07 PM · fr-donorservices, Fundraising-Backlog

Nov 10 2020

MBeat33 closed T267070: Amazon unresponsive donation form as Resolved.

closing per David, "unintentional CSS issue"

Nov 10 2020, 7:08 PM · MW-1.36-notes (1.36.0-wmf.18; 2020-11-17), Fundraising Sprint Vagranty McVagrantface, FR-Amazon, fr-donorservices, Fundraising-Backlog
MBeat33 created T267622: Civi: Ingenico late October refunds not picked up from audit file.
Nov 10 2020, 2:18 AM · Fundraising Sprint We all meet again, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog

Nov 6 2020

MBeat33 added a comment to T267070: Amazon unresponsive donation form .

#851406 tried again today, 11/6, using Firefox / Win 7 64bit:

Nov 6 2020, 10:03 PM · MW-1.36-notes (1.36.0-wmf.18; 2020-11-17), Fundraising Sprint Vagranty McVagrantface, FR-Amazon, fr-donorservices, Fundraising-Backlog

Nov 5 2020

MBeat33 added a comment to T247023: Invalid Pares Decline Error.

Thank you for this info, @EMartin. We have broadened our donor-facing error messaging for this case (which Ingenico provided years ago) to be about more than just a 3DS validation error and to let donors know that the error is on their bank, not us.

Nov 5 2020, 9:07 PM · fr-donorservices, Fundraising-Backlog
MBeat33 added a project to T267336: Endowment TY email review Q2 2020: Fr-endowment.
Nov 5 2020, 3:38 PM · Fundraising Sprint We all meet again, Patch-For-Review, Fundraising Sprint Vagranty McVagrantface, Fr-endowment, FR-AutoTY-Email, Fundraising-Backlog
MBeat33 updated the task description for T267336: Endowment TY email review Q2 2020.
Nov 5 2020, 3:23 PM · Fundraising Sprint We all meet again, Patch-For-Review, Fundraising Sprint Vagranty McVagrantface, Fr-endowment, FR-AutoTY-Email, Fundraising-Backlog
MBeat33 triaged T267336: Endowment TY email review Q2 2020 as High priority.

This is a really high priority given the level of Endowment activity (emails are live)!

Nov 5 2020, 3:21 PM · Fundraising Sprint We all meet again, Patch-For-Review, Fundraising Sprint Vagranty McVagrantface, Fr-endowment, FR-AutoTY-Email, Fundraising-Backlog
MBeat33 created T267336: Endowment TY email review Q2 2020.
Nov 5 2020, 3:19 PM · Fundraising Sprint We all meet again, Patch-For-Review, Fundraising Sprint Vagranty McVagrantface, Fr-endowment, FR-AutoTY-Email, Fundraising-Backlog

Nov 4 2020

MBeat33 added a comment to T267070: Amazon unresponsive donation form .

Thank you @Ejegg and @mepps ! I will ask the non-Safari users to retry their donations.

Nov 4 2020, 11:04 PM · MW-1.36-notes (1.36.0-wmf.18; 2020-11-17), Fundraising Sprint Vagranty McVagrantface, FR-Amazon, fr-donorservices, Fundraising-Backlog
MBeat33 added a project to T267250: Can we have a separate frCA TY email?: fr-donorservices.
Nov 4 2020, 6:04 PM · Fundraising Sprint We all meet again, fr-donorservices, Fundraising-Backlog
MBeat33 added a comment to T267250: Can we have a separate frCA TY email?.

cid=47785972

Nov 4 2020, 6:03 PM · Fundraising Sprint We all meet again, fr-donorservices, Fundraising-Backlog

Nov 2 2020

MBeat33 updated subscribers of T260910: Civi: Recur fail message sent to active recurring donor.

Thank you. @DStrine what are the prospects for fr-tech having capacity for this this quarter?

Nov 2 2020, 11:48 PM · Patch-For-Review, Fundraising Sprint We all meet again, Recurring-Donations, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog
MBeat33 added a comment to T260910: Civi: Recur fail message sent to active recurring donor.

cid=1960455 is another donor who received the Civi email on October 1, though their donation processed on September 29th, 2020. This is a potential major donor.

Nov 2 2020, 11:27 PM · Patch-For-Review, Fundraising Sprint We all meet again, Recurring-Donations, Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog
MBeat33 added a comment to T267070: Amazon unresponsive donation form .

#850393 is the donor who succeeded in a later attempt, @EMartin and that donation is AMAZON P01-2297208-5798294-C072273 - REF # 93547456-1

Nov 2 2020, 9:23 PM · MW-1.36-notes (1.36.0-wmf.18; 2020-11-17), Fundraising Sprint Vagranty McVagrantface, FR-Amazon, fr-donorservices, Fundraising-Backlog
MBeat33 added a comment to T267070: Amazon unresponsive donation form .

Thanks, @EMartin I am gathering browser info from the rest of the donors and will update here.

Nov 2 2020, 9:12 PM · MW-1.36-notes (1.36.0-wmf.18; 2020-11-17), Fundraising Sprint Vagranty McVagrantface, FR-Amazon, fr-donorservices, Fundraising-Backlog
MBeat33 moved T267070: Amazon unresponsive donation form from Backlog to Top Priority on the fr-donorservices board.
Nov 2 2020, 9:02 PM · MW-1.36-notes (1.36.0-wmf.18; 2020-11-17), Fundraising Sprint Vagranty McVagrantface, FR-Amazon, fr-donorservices, Fundraising-Backlog
MBeat33 added a comment to T267070: Amazon unresponsive donation form .

Given our transaction volume, 8 instances is kind of a lot, so we expect to see a lot more of these.

Nov 2 2020, 9:01 PM · MW-1.36-notes (1.36.0-wmf.18; 2020-11-17), Fundraising Sprint Vagranty McVagrantface, FR-Amazon, fr-donorservices, Fundraising-Backlog
MBeat33 created T267070: Amazon unresponsive donation form .
Nov 2 2020, 8:49 PM · MW-1.36-notes (1.36.0-wmf.18; 2020-11-17), Fundraising Sprint Vagranty McVagrantface, FR-Amazon, fr-donorservices, Fundraising-Backlog

Oct 30 2020

MBeat33 moved T222287: Civi: make sure Forget Me requests reach IBM from Backlog to Top Priority on the fr-donorservices board.
Oct 30 2020, 6:52 PM · Patch-For-Review, Fundraising Sprint We all meet again, Fundraising Sprint Vagranty McVagrantface, Fundraising Sprint Upbeat Upholstery, fr-donorservices, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog
MBeat33 added a comment to T222287: Civi: make sure Forget Me requests reach IBM.

@Eileenmcnaughton just to follow up from IRC, does Donor Services need to change anything about how we handle these? I wasn't sure if we now need staff to manually delete these addresses from Acoustic.

Oct 30 2020, 6:52 PM · Patch-For-Review, Fundraising Sprint We all meet again, Fundraising Sprint Vagranty McVagrantface, Fundraising Sprint Upbeat Upholstery, fr-donorservices, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog

Oct 29 2020

MBeat33 added a project to T120722: Estimate the proportion of people who send us complaints vs are affected by an issue: fr-donorservices.
Oct 29 2020, 3:12 PM · fr-donorservices, Fundraising-Backlog
MBeat33 triaged T120722: Estimate the proportion of people who send us complaints vs are affected by an issue as Low priority.
Oct 29 2020, 3:11 PM · fr-donorservices, Fundraising-Backlog

Oct 28 2020

MBeat33 updated the task description for T266614: Correct US state alphabetization on donation form.
Oct 28 2020, 1:33 AM · fr-donorservices, Fundraising-Backlog
MBeat33 updated the task description for T266614: Correct US state alphabetization on donation form.
Oct 28 2020, 1:28 AM · fr-donorservices, Fundraising-Backlog

Oct 27 2020

MBeat33 triaged T266614: Correct US state alphabetization on donation form as Medium priority.
Oct 27 2020, 9:46 PM · fr-donorservices, Fundraising-Backlog
MBeat33 created T266614: Correct US state alphabetization on donation form.
Oct 27 2020, 9:46 PM · fr-donorservices, Fundraising-Backlog
MBeat33 added a comment to T260703: Add translations for failed recurring email for 7 additional languages.

Righty-o, and thank you!

Oct 27 2020, 2:40 AM · Fundraising Sprint Upbeat Upholstery, Patch-For-Review, fundraising sprint Theme songs for programming languages, fr-donorservices, Fundraising-Backlog
MBeat33 added a comment to T260703: Add translations for failed recurring email for 7 additional languages.

Thank you @Eileenmcnaughton We'll review the 7 remaining translations as we use them, pressing the Approve button if the copy looks good, and initiating any needed translations in Phab, and looping Camille in we see any.

Oct 27 2020, 2:36 AM · Fundraising Sprint Upbeat Upholstery, Patch-For-Review, fundraising sprint Theme songs for programming languages, fr-donorservices, Fundraising-Backlog

Oct 23 2020

MBeat33 added a project to T266357: Form loads slowly/stutters in Adyen iframe: fr-donorservices.
Oct 23 2020, 5:51 PM · fr-donorservices, Fundraising-Backlog, FR-Adyen

Oct 22 2020

MBeat33 added a comment to T247023: Invalid Pares Decline Error.

Thank you!

Oct 22 2020, 8:49 PM · fr-donorservices, Fundraising-Backlog
MBeat33 added a comment to T247023: Invalid Pares Decline Error.

Thank you @EMartin

Oct 22 2020, 8:36 PM · fr-donorservices, Fundraising-Backlog

Oct 21 2020

MBeat33 added a project to T247023: Invalid Pares Decline Error: fr-donorservices.
Oct 21 2020, 4:15 PM · fr-donorservices, Fundraising-Backlog

Oct 16 2020

MBeat33 added a comment to T265073: Civi: mailing events count really high for 10/6 email send.

Thanks for the extra info @MNoorWMF

Oct 16 2020, 10:30 PM · Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog
MBeat33 moved T252932: Forwarding or alias for fundraising@ from Backlog to Top Priority on the fr-donorservices board.
Oct 16 2020, 8:29 PM · fr-donorservices, SRE, Mail
MBeat33 added a project to T252932: Forwarding or alias for fundraising@: fr-donorservices.
Oct 16 2020, 8:29 PM · fr-donorservices, SRE, Mail
MBeat33 added a comment to T252932: Forwarding or alias for fundraising@.

Thanks @Dzahn We are working this quarter to come up with a strategy for Q3 to mitigate the fundraising@ spam folder issue. There are a few stakeholders involved so Q3 is when we'll have capacity to act on this.

Oct 16 2020, 8:29 PM · fr-donorservices, SRE, Mail