User Details
- User Since
- Jun 17 2015, 1:45 PM (366 w, 5 d)
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- Available
- IRC Nick
- MBeat
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- Unknown
- MediaWiki User
- MBeat33 [ Global Accounts ]
Wed, Jun 22
Tue, Jun 21
This is donor-facing, as @krobinson noted they are receiving extra thank you emails.
Feb 23 2022
One more Ingenico refund that didn't reach Civi:
Dec 9 2021
Thank you @Eileenmcnaughton - @SHust I know that many US donors have asked us to resend receipts with full names for tax deduction. In your view would we want to keep the full names, if possible?
Dec 7 2021
Got it, thanks, @Eileenmcnaughton. @TomaszGorski you should be hearing from Jimmy in many languages about now.
@Eileenmcnaughton many thanks for the hasEndowment & hasAnnualFund code from last Tuesday.
Nov 30 2021
Hi all, I sent a test email to my personal email. It lists the AF donations, but retains the Endowment donations summary line even when there weren't any:
Nov 22 2021
Seems like we can close this.
Nov 5 2021
Thank you! I will follow up with the 35 donors to invite them to make new recurrings.
Oct 18 2021
Oct 13 2021
ZD 1006677
10/11/2021
cid=52200998
This mobile donor had two transactions stop at Auth status at Adyen. Tomasz captured 106750988.1 manually and canceled 106750921.1. The donor sent a screenshot:
Oct 12 2021
Thank you @Dbrant
Oct 7 2021
Oct 6 2021
cid=40501028 Find Contacts search for this underscore-y email address was 1 min
"like a weird timeout kind of condition on Adyen's end." thank you @XenoRyet, we will keep an eye out for any more of these, or if anyone can replicate we will update this Task. Hopefully it is a one-off.
Oct 5 2021
The donor also had visibility into these messages:
Sep 28 2021
Sep 27 2021
Awesome, thank you.
Thank you @ABorbaWMF for the info.
Sep 22 2021
Many thanks, @Dbrant
Sep 21 2021
Actually, @MattCleinman could you let us know more specifically how donors can get the app settings? @KHancock99 did the long press on her Wikipedia app icon and got just a menu of:
Thank you @MattCleinman We will make sure to ask these donors for browser specs and app settings.
Sep 20 2021
976704 provided more info, including a screenshot from when they tried the TY link Peter suggested:
Thanks, all. We'll ask the donors we've already heard from, and any new ones, for the extra details mentioned above. We got two new tickets today, one of which 987883 confirmed that they do have the app installed. Thanks to Amber for asking for extra info from them on Friday.
Sep 17 2021
is this happening to Android donors who don't have the app?
Sep 16 2021
If the process includes the donor getting the TY email within 30 mins, that's great and should mitigate the extra donations to some (hopefully large) degree.
Sep 13 2021
Sep 9 2021
I was just chatting with @EMartin and there might be one other factor to consider: manually settled GC600s have historically taken much longer to reach Civi than ones settled automatically. Our macro that we send to donors who alert us to GC600s tells them to expect their TY emails in a longer timeframe.
Sep 3 2021
One other process point: sometimes legitimate donors get a status 600 but retry shortly after, and the next attempt succeeds. Can we add logic to scan for recent donations so that we don't inadvertently cause donors to donate twice?
Sep 2 2021
Thank you, @Cstone !
Sep 1 2021
thanks, @Ejegg !
thanks, @DStrine
Aug 24 2021
Aug 23 2021
We looked at this one at the last DR-Fr-Tech checkin, and as it seems like this is most likely a Utc date rollover rather than an actionable bug, I'll close this. We can just explain to any donors who notice this that different components of our donation process may occasionally introduce small discrepancies based on time zone.
Aug 20 2021
Aug 18 2021
Aug 17 2021
Thank you @DStrine we'll have some edits the end of this week, I will put them in new Task(s).
Aug 16 2021
re: Civi certificate approval request for Lefki and Yamini
re: Civi certificate approval request for Lefki and Yamini
Aug 11 2021
Aug 10 2021
Thank you, Eileen. I sent a copy of the HE translation to myself, and forwarded it to Tomasz.
Aug 3 2021
Thank you @Eileenmcnaughton and @CDenes_WMF, this is great. I just sent each of these versions to Tomasz, except for Hebrew. I used the Send Myself a Copy option from the Send Failure Notification.
Jul 27 2021
Jul 20 2021
Jul 14 2021
Huzzah! Thank you
Jun 30 2021
Awesome, many thanks!
Ticket #956448 is in the Triage doc, but it looks like @KHancock99 found it proactively. If the donor in cid=35061300 and all the others did receive the TY email for the one-time donations, it is still really important for Donor Relations agents to know this, because there are a lot of workflows involved in following up with donors around TY emails. We need to know what the donors receive because of the scale of admin work involved in supporting donors in a campaign.
Jun 25 2021
I checked with @SHust and she confirmed that this request is no longer relevant, based on the old dedupe interface as it is, so I'm closing this Task.
Jun 24 2021
Thank you @Ejegg I checked with Evelyn and we think it would be good to clear the others out as well. The status 190s we saw in 2018 did include other currencies and card types. If I can spin that off into a separate Task, please let me know.
I checked in with @CDenes_WMF and we are doing a final coded proofing round. "We will hand off corrections to be implemented by fr-tech after all languages are proofed and corrections have been aggregated." There is one visible [ bracket ] around the monthly giving url that we'll request a fix for at that later stage.
Jun 23 2021
Thank you! Knowing the donors will see the TY page should reduce Zendesk traffic about this.
Jun 17 2021
Sure thing, they're cid=47502739
Thank you @Ejegg this is really great info.
Jun 10 2021
From Donor Relations' side of things, this is a function we never interact with, so I don't have anything to add other than 'thanks, all'
Jun 9 2021
Jun 8 2021
Jun 7 2021
PayPal has begun showing donors the $ total of skipped months as an "outstanding payment due" for these recurring donations which are Canceled in Civi, but remain Active-but-paused at PayPal due to an account issue. Some donors feel weird about this. Just adding this new wrinkle in the response to recurring donors, in the hope that during the reintegration with PayPal we can clarify this process/test it.
Some more:
Jun 4 2021
Is the takeaway from the discussion of this at the meeting the week before last that no one is able to locate this error? I got the sense that the email team had reviewed their copy. @DStrine has Fr-tech looked at the copy in Civi to see if anything jumps out? And I apologize if you've already confirmed that it has been looked into, and I missed it.
Jun 3 2021
Jun 2 2021
Jun 1 2021
Just as a reconciliation headsup, some of the fraud getting through to Civi are coming from people testing non-trivial amounts:
May 27 2021
Yes, @Dwisehaupt
+1 Thanks, y'all
I did, this one in particular looks like fraud, though, so maybe the issue affects legit and fraud?
Thanks Evelyn and David.
May 26 2021
cid=51167110 has two new ones:
May 24 2021
May 17 2021
Thanks, @DStrine, it looks like both cases received the RML in English, despite the Civi language preferences:
May 15 2021
May 14 2021
Thanks, @Pcoombe
May 12 2021
Thank you @jbolorinos-ctr for isolating this behavior!