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MBeat33 (michael beattie)
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User Details

User Since
Jun 17 2015, 1:45 PM (366 w, 5 d)
Availability
Available
IRC Nick
MBeat
LDAP User
Unknown
MediaWiki User
MBeat33 [ Global Accounts ]

Recent Activity

Wed, Jun 22

MBeat33 updated subscribers of T310365: Remove WikimediaShopLink feature.
Wed, Jun 22, 6:34 PM · WikimediaMessages, Performance-Team (Radar), Technical-Debt, Wikimedia-Site-requests

Tue, Jun 21

MBeat33 added a comment to T311078: Civi shows duplicate PayPal donations.

This is donor-facing, as @krobinson noted they are receiving extra thank you emails.

Tue, Jun 21, 4:45 PM · Fundraising Sprint Localhost Hospitality Studies, fr-donorservices, Fundraising-Backlog

Feb 23 2022

MBeat33 added a comment to T301480: Transaction canceled in Ingenico but not in Civi.

One more Ingenico refund that didn't reach Civi:

Feb 23 2022, 5:37 PM · Fundraising Sprint e^🥧👀=yum, Fundraising Sprint Discworld reformatted as ntfs, Fundraising-Backlog

Dec 9 2021

MBeat33 updated subscribers of T290253: Civi: EOY Auto Thank You Email Receipt - New content is ready for coding.

Thank you @Eileenmcnaughton - @SHust I know that many US donors have asked us to resend receipts with full names for tax deduction. In your view would we want to keep the full names, if possible?

Dec 9 2021, 10:24 PM · Fundraising Sprint Xenomorph Petting Zoo, fundraising sprint Wireless Zipline, Fundraising Sprint Visual C Saw, Patch-For-Review, fundraising sprint Universal Cereal Bus, FR-Email, FR-AutoTY-Email, Fundraising-Backlog

Dec 7 2021

MBeat33 added a comment to T290253: Civi: EOY Auto Thank You Email Receipt - New content is ready for coding.

Got it, thanks, @Eileenmcnaughton. @TomaszGorski you should be hearing from Jimmy in many languages about now.

Dec 7 2021, 9:17 PM · Fundraising Sprint Xenomorph Petting Zoo, fundraising sprint Wireless Zipline, Fundraising Sprint Visual C Saw, Patch-For-Review, fundraising sprint Universal Cereal Bus, FR-Email, FR-AutoTY-Email, Fundraising-Backlog
MBeat33 added a comment to T290253: Civi: EOY Auto Thank You Email Receipt - New content is ready for coding.

@Eileenmcnaughton many thanks for the hasEndowment & hasAnnualFund code from last Tuesday.

Dec 7 2021, 4:12 PM · Fundraising Sprint Xenomorph Petting Zoo, fundraising sprint Wireless Zipline, Fundraising Sprint Visual C Saw, Patch-For-Review, fundraising sprint Universal Cereal Bus, FR-Email, FR-AutoTY-Email, Fundraising-Backlog

Nov 30 2021

MBeat33 added a comment to T290253: Civi: EOY Auto Thank You Email Receipt - New content is ready for coding.

Hi all, I sent a test email to my personal email. It lists the AF donations, but retains the Endowment donations summary line even when there weren't any:

Nov 30 2021, 7:49 PM · Fundraising Sprint Xenomorph Petting Zoo, fundraising sprint Wireless Zipline, Fundraising Sprint Visual C Saw, Patch-For-Review, fundraising sprint Universal Cereal Bus, FR-Email, FR-AutoTY-Email, Fundraising-Backlog

Nov 22 2021

MBeat33 closed T120722: Estimate the proportion of people who send us complaints vs are affected by an issue as Resolved.

Seems like we can close this.

Nov 22 2021, 4:53 PM · fr-donorservices, Fundraising-Backlog

Nov 5 2021

MBeat33 added a comment to T291712: Clean up new adyen ideal recurrings.

Thank you! I will follow up with the 35 donors to invite them to make new recurrings.

Nov 5 2021, 2:26 PM · fundraising sprint Universal Cereal Bus, Fundraising Sprint Technical debt house of horrors, fundraising sprint Screaming Goats Yelling Zoo, fr-donorservices, Fundraising-Backlog

Oct 18 2021

MBeat33 created T293679: terminal / fredge access for Amber Johnson.
Oct 18 2021, 6:28 PM · fundraising-tech-ops, fr-donorservices, Fundraising-Backlog
MBeat33 created T293678: terminal / fredge access for Kris Hancock.
Oct 18 2021, 6:28 PM · fundraising-tech-ops, fr-donorservices, Fundraising-Backlog

Oct 13 2021

MBeat33 added a comment to T293131: Adyen: recent 'MediaWiki internal error - fatal exception' errors.

ZD 1006677
10/11/2021
cid=52200998
This mobile donor had two transactions stop at Auth status at Adyen. Tomasz captured 106750988.1 manually and canceled 106750921.1. The donor sent a screenshot:

Oct 13 2021, 8:04 PM · FR-Adyen, fr-donorservices, Fundraising-Backlog

Oct 12 2021

MBeat33 created T293131: Adyen: recent 'MediaWiki internal error - fatal exception' errors.
Oct 12 2021, 6:51 PM · FR-Adyen, fr-donorservices, Fundraising-Backlog
MBeat33 added a comment to T291199: "No App" error from monthly convert on mobile.

Thank you @Dbrant

Oct 12 2021, 12:59 PM · Wikipedia-Android-App-Backlog (Android Release FY2021-22), fr-donorservices, Fundraising-Backlog

Oct 7 2021

spatton awarded T291199: "No App" error from monthly convert on mobile a Love token.
Oct 7 2021, 3:45 PM · Wikipedia-Android-App-Backlog (Android Release FY2021-22), fr-donorservices, Fundraising-Backlog

Oct 6 2021

MBeat33 added a project to T209666: Civi: does an underscore in an email address mess with dedupe script?: fr-donorservices.
Oct 6 2021, 5:33 PM · fr-donorservices, Fr-CiviCRM-dedupe-FY2017/18
MBeat33 added a project to T147156: Civi: Advanced Search is slow for email addresses with underscores: fr-donorservices.
Oct 6 2021, 5:31 PM · fr-donorservices, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog
MBeat33 added a project to T234100: Civi: underscore in email address slows search: fr-donorservices.

cid=40501028 Find Contacts search for this underscore-y email address was 1 min

Oct 6 2021, 5:27 PM · fr-donorservices, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog
MBeat33 updated subscribers of T292571: Adyen iframe config error messages inside card fields.

"like a weird timeout kind of condition on Adyen's end." thank you @XenoRyet, we will keep an eye out for any more of these, or if anyone can replicate we will update this Task. Hopefully it is a one-off.

Oct 6 2021, 1:57 PM · FR-Adyen, fr-donorservices, Fundraising-Backlog

Oct 5 2021

MBeat33 updated subscribers of T292571: Adyen iframe config error messages inside card fields.
Oct 5 2021, 7:41 PM · FR-Adyen, fr-donorservices, Fundraising-Backlog
MBeat33 added a comment to T292571: Adyen iframe config error messages inside card fields.

The donor also had visibility into these messages:

Oct 5 2021, 7:39 PM · FR-Adyen, fr-donorservices, Fundraising-Backlog
MBeat33 updated the task description for T292571: Adyen iframe config error messages inside card fields.
Oct 5 2021, 7:23 PM · FR-Adyen, fr-donorservices, Fundraising-Backlog
MBeat33 created T292571: Adyen iframe config error messages inside card fields.
Oct 5 2021, 7:21 PM · FR-Adyen, fr-donorservices, Fundraising-Backlog

Sep 28 2021

MBeat33 added a project to T291712: Clean up new adyen ideal recurrings: fr-donorservices.
Sep 28 2021, 1:38 PM · fundraising sprint Universal Cereal Bus, Fundraising Sprint Technical debt house of horrors, fundraising sprint Screaming Goats Yelling Zoo, fr-donorservices, Fundraising-Backlog

Sep 27 2021

MBeat33 added a comment to T291199: "No App" error from monthly convert on mobile.

Awesome, thank you.

Sep 27 2021, 9:02 PM · Wikipedia-Android-App-Backlog (Android Release FY2021-22), fr-donorservices, Fundraising-Backlog
MBeat33 added a comment to T291199: "No App" error from monthly convert on mobile.

Thank you @ABorbaWMF for the info.

Sep 27 2021, 8:49 PM · Wikipedia-Android-App-Backlog (Android Release FY2021-22), fr-donorservices, Fundraising-Backlog

Sep 22 2021

MBeat33 added a comment to T291199: "No App" error from monthly convert on mobile.

Many thanks, @Dbrant

Sep 22 2021, 1:40 PM · Wikipedia-Android-App-Backlog (Android Release FY2021-22), fr-donorservices, Fundraising-Backlog

Sep 21 2021

MBeat33 added a comment to T291199: "No App" error from monthly convert on mobile.

Actually, @MattCleinman could you let us know more specifically how donors can get the app settings? @KHancock99 did the long press on her Wikipedia app icon and got just a menu of:

Sep 21 2021, 10:33 PM · Wikipedia-Android-App-Backlog (Android Release FY2021-22), fr-donorservices, Fundraising-Backlog
MBeat33 added a comment to T291199: "No App" error from monthly convert on mobile.

Thank you @MattCleinman We will make sure to ask these donors for browser specs and app settings.

Sep 21 2021, 8:28 PM · Wikipedia-Android-App-Backlog (Android Release FY2021-22), fr-donorservices, Fundraising-Backlog
MBeat33 updated the task description for T291199: "No App" error from monthly convert on mobile.
Sep 21 2021, 8:27 PM · Wikipedia-Android-App-Backlog (Android Release FY2021-22), fr-donorservices, Fundraising-Backlog

Sep 20 2021

MBeat33 added a comment to T291199: "No App" error from monthly convert on mobile.

976704 provided more info, including a screenshot from when they tried the TY link Peter suggested:

Sep 20 2021, 9:25 PM · Wikipedia-Android-App-Backlog (Android Release FY2021-22), fr-donorservices, Fundraising-Backlog
MBeat33 updated the task description for T291199: "No App" error from monthly convert on mobile.
Sep 20 2021, 9:23 PM · Wikipedia-Android-App-Backlog (Android Release FY2021-22), fr-donorservices, Fundraising-Backlog
MBeat33 updated the task description for T291199: "No App" error from monthly convert on mobile.
Sep 20 2021, 9:15 PM · Wikipedia-Android-App-Backlog (Android Release FY2021-22), fr-donorservices, Fundraising-Backlog
MBeat33 updated the task description for T291199: "No App" error from monthly convert on mobile.
Sep 20 2021, 9:14 PM · Wikipedia-Android-App-Backlog (Android Release FY2021-22), fr-donorservices, Fundraising-Backlog
MBeat33 added a comment to T291199: "No App" error from monthly convert on mobile.

Thanks, all. We'll ask the donors we've already heard from, and any new ones, for the extra details mentioned above. We got two new tickets today, one of which 987883 confirmed that they do have the app installed. Thanks to Amber for asking for extra info from them on Friday.

Sep 20 2021, 8:49 PM · Wikipedia-Android-App-Backlog (Android Release FY2021-22), fr-donorservices, Fundraising-Backlog

Sep 17 2021

MBeat33 added a comment to T291199: "No App" error from monthly convert on mobile.

is this happening to Android donors who don't have the app?

Sep 17 2021, 8:05 PM · Wikipedia-Android-App-Backlog (Android Release FY2021-22), fr-donorservices, Fundraising-Backlog
MBeat33 updated the task description for T291199: "No App" error from monthly convert on mobile.
Sep 17 2021, 3:38 PM · Wikipedia-Android-App-Backlog (Android Release FY2021-22), fr-donorservices, Fundraising-Backlog

Sep 16 2021

MBeat33 added a comment to T276183: Epic: Automatically send status 800 on prior donors stopped at 600.

If the process includes the donor getting the TY email within 30 mins, that's great and should mitigate the extra donations to some (hopefully large) degree.

Sep 16 2021, 5:53 PM · Fundraising Sprint Xenomorph Petting Zoo, fundraising sprint Wireless Zipline, Fundraising Sprint Visual C Saw, fundraising sprint Universal Cereal Bus, Fundraising Sprint Technical debt house of horrors, fundraising sprint Screaming Goats Yelling Zoo, fundraising sprint Roller Toaster, fr-donorservices, fundraising sprint Quantum Leapfrog, Fundraising-Backlog
MBeat33 created T291199: "No App" error from monthly convert on mobile.
Sep 16 2021, 3:47 PM · Wikipedia-Android-App-Backlog (Android Release FY2021-22), fr-donorservices, Fundraising-Backlog

Sep 13 2021

MBeat33 added a project to T276183: Epic: Automatically send status 800 on prior donors stopped at 600: fr-donorservices.
Sep 13 2021, 6:45 PM · Fundraising Sprint Xenomorph Petting Zoo, fundraising sprint Wireless Zipline, Fundraising Sprint Visual C Saw, fundraising sprint Universal Cereal Bus, Fundraising Sprint Technical debt house of horrors, fundraising sprint Screaming Goats Yelling Zoo, fundraising sprint Roller Toaster, fr-donorservices, fundraising sprint Quantum Leapfrog, Fundraising-Backlog

Sep 9 2021

MBeat33 added a comment to T276183: Epic: Automatically send status 800 on prior donors stopped at 600.

I was just chatting with @EMartin and there might be one other factor to consider: manually settled GC600s have historically taken much longer to reach Civi than ones settled automatically. Our macro that we send to donors who alert us to GC600s tells them to expect their TY emails in a longer timeframe.

Sep 9 2021, 8:06 PM · Fundraising Sprint Xenomorph Petting Zoo, fundraising sprint Wireless Zipline, Fundraising Sprint Visual C Saw, fundraising sprint Universal Cereal Bus, Fundraising Sprint Technical debt house of horrors, fundraising sprint Screaming Goats Yelling Zoo, fundraising sprint Roller Toaster, fr-donorservices, fundraising sprint Quantum Leapfrog, Fundraising-Backlog

Sep 3 2021

MBeat33 added a comment to T276183: Epic: Automatically send status 800 on prior donors stopped at 600.

One other process point: sometimes legitimate donors get a status 600 but retry shortly after, and the next attempt succeeds. Can we add logic to scan for recent donations so that we don't inadvertently cause donors to donate twice?

Sep 3 2021, 6:01 PM · Fundraising Sprint Xenomorph Petting Zoo, fundraising sprint Wireless Zipline, Fundraising Sprint Visual C Saw, fundraising sprint Universal Cereal Bus, Fundraising Sprint Technical debt house of horrors, fundraising sprint Screaming Goats Yelling Zoo, fundraising sprint Roller Toaster, fr-donorservices, fundraising sprint Quantum Leapfrog, Fundraising-Backlog

Sep 2 2021

MBeat33 closed T290177: Adyen: duplicate transactions from new integration as Resolved.

Thank you, @Cstone !

Sep 2 2021, 4:08 PM · fr-donorservices, FR-Adyen, Fundraising-Backlog

Sep 1 2021

MBeat33 added a comment to T290177: Adyen: duplicate transactions from new integration.

thanks, @Ejegg !

Sep 1 2021, 9:28 PM · fr-donorservices, FR-Adyen, Fundraising-Backlog
MBeat33 added a comment to T290177: Adyen: duplicate transactions from new integration.

thanks, @DStrine

Sep 1 2021, 4:54 PM · fr-donorservices, FR-Adyen, Fundraising-Backlog
MBeat33 created T290177: Adyen: duplicate transactions from new integration.
Sep 1 2021, 4:29 PM · fr-donorservices, FR-Adyen, Fundraising-Backlog

Aug 24 2021

MBeat33 created T289617: Civi: Auto Recurring Fail email, batch of copy corrections.
Aug 24 2021, 7:24 PM · Fundraising Sprint Visual C Saw, fundraising sprint Universal Cereal Bus, Fundraising Sprint Technical debt house of horrors, fundraising sprint Screaming Goats Yelling Zoo, fundraising sprint Roller Toaster, Recurring-Donations, fr-donorservices, Fundraising-Backlog

Aug 23 2021

MBeat33 closed T289165: Civi TY email shows two different dates for same contrib as Resolved.

We looked at this one at the last DR-Fr-Tech checkin, and as it seems like this is most likely a Utc date rollover rather than an actionable bug, I'll close this. We can just explain to any donors who notice this that different components of our donation process may occasionally introduce small discrepancies based on time zone.

Aug 23 2021, 3:54 PM · FR-AutoTY-Email, fr-donorservices, Fundraising-Backlog

Aug 20 2021

MBeat33 created T289386: Civi: monthly conversion TY email edits for enCA copy.
Aug 20 2021, 10:53 PM · fr-donorservices, Fundraising-Backlog, FR-AutoTY-Email

Aug 18 2021

MBeat33 created T289165: Civi TY email shows two different dates for same contrib.
Aug 18 2021, 3:53 PM · FR-AutoTY-Email, fr-donorservices, Fundraising-Backlog

Aug 17 2021

MBeat33 added a comment to T285375: Production of new Auto Recurring Failure Email (multilingual).

Thank you @DStrine we'll have some edits the end of this week, I will put them in new Task(s).

Aug 17 2021, 7:34 PM · fundraising sprint onion pit, Patch-For-Review, fundraising Sprint NULL calorie food cart, FR-AutoTY-Email, Fundraising-Backlog

Aug 16 2021

MBeat33 added a comment to T288986: Civi certificate request: Lefki.

re: Civi certificate approval request for Lefki and Yamini

Aug 16 2021, 7:00 PM · fr-donorservices, Fundraising-Backlog, fundraising-tech-ops
MBeat33 added a comment to T288987: Civi certificate request: Yamini.

re: Civi certificate approval request for Lefki and Yamini

Aug 16 2021, 7:00 PM · fr-donorservices, Fundraising-Backlog, fundraising-tech-ops
MBeat33 created T288987: Civi certificate request: Yamini.
Aug 16 2021, 6:58 PM · fr-donorservices, Fundraising-Backlog, fundraising-tech-ops
MBeat33 created T288986: Civi certificate request: Lefki.
Aug 16 2021, 6:57 PM · fr-donorservices, Fundraising-Backlog, fundraising-tech-ops

Aug 11 2021

MBeat33 created T288644: Civi email address format exception request.
Aug 11 2021, 6:41 PM · fundraising sprint Parallel processing roller coaster, fr-donorservices, Fundraising-Backlog

Aug 10 2021

MBeat33 added a comment to T285375: Production of new Auto Recurring Failure Email (multilingual).

Thank you, Eileen. I sent a copy of the HE translation to myself, and forwarded it to Tomasz.

Aug 10 2021, 1:01 PM · fundraising sprint onion pit, Patch-For-Review, fundraising Sprint NULL calorie food cart, FR-AutoTY-Email, Fundraising-Backlog

Aug 3 2021

MBeat33 added a comment to T285375: Production of new Auto Recurring Failure Email (multilingual).

Thank you @Eileenmcnaughton and @CDenes_WMF, this is great. I just sent each of these versions to Tomasz, except for Hebrew. I used the Send Myself a Copy option from the Send Failure Notification.

Aug 3 2021, 5:18 PM · fundraising sprint onion pit, Patch-For-Review, fundraising Sprint NULL calorie food cart, FR-AutoTY-Email, Fundraising-Backlog

Jul 27 2021

MBeat33 added a project to T253347: Gather information related to audit files and Civi import timings: fr-donorservices.
Jul 27 2021, 3:40 PM · fr-donorservices, Fundraising-Backlog

Jul 20 2021

MBeat33 added a project to T283798: Recurring donors segmentation criteria Civi/Acoustic: fr-donorservices.
Jul 20 2021, 2:56 PM · fundraising sprint Quantum Leapfrog, fundraising sprint Parallel processing roller coaster, Patch-For-Review, fundraising sprint onion pit, fundraising Sprint NULL calorie food cart, fr-donorservices, Wikimedia-Fundraising-CiviCRM, FR-Email, Fundraising-Backlog

Jul 14 2021

MBeat33 added a comment to T282582: Formatting issue with Civi recurring expiry/fail email?.

Huzzah! Thank you

Jul 14 2021, 2:17 AM · Fundraising Sprint Mandatory corn dogs, fundraising sprint Legø Trampoline, FR-Email, FR-AutoTY-Email, Fundraising-Backlog

Jun 30 2021

MBeat33 added a comment to T285828: Japanese-langage monthly converts only getting the second (MC) TY email.

Awesome, many thanks!

Jun 30 2021, 4:34 PM · Fundraising Sprint Mandatory corn dogs, fr-donorservices, Fundraising-Backlog
MBeat33 added a comment to T285828: Japanese-langage monthly converts only getting the second (MC) TY email.

Ticket #956448 is in the Triage doc, but it looks like @KHancock99 found it proactively. If the donor in cid=35061300 and all the others did receive the TY email for the one-time donations, it is still really important for Donor Relations agents to know this, because there are a lot of workflows involved in following up with donors around TY emails. We need to know what the donors receive because of the scale of admin work involved in supporting donors in a campaign.

Jun 30 2021, 3:57 PM · Fundraising Sprint Mandatory corn dogs, fr-donorservices, Fundraising-Backlog
MBeat33 added a project to T285828: Japanese-langage monthly converts only getting the second (MC) TY email: fr-donorservices.
Jun 30 2021, 1:35 PM · Fundraising Sprint Mandatory corn dogs, fr-donorservices, Fundraising-Backlog

Jun 25 2021

MBeat33 closed T191118: Civi: add bulk option for 'not a duplicate' in Find and Merge Duplicate Contacts as Resolved.

I checked with @SHust and she confirmed that this request is no longer relevant, based on the old dedupe interface as it is, so I'm closing this Task.

Jun 25 2021, 7:20 PM · fr-donorservices, Fr-CiviCRM-dedupe-FY2017/18, Fundraising-Backlog
MBeat33 updated subscribers of T284608: Japanese language form & TY page, but English TY email: recent tests.
Jun 25 2021, 3:47 PM · fr-donorservices, Fundraising-Backlog
MBeat33 created T285559: Standardize remaining descriptors with non-Latin characters.
Jun 25 2021, 2:36 PM · Fundraising-Backlog

Jun 24 2021

MBeat33 added a comment to T283524: Ingenico status 190s question.

Thank you @Ejegg I checked with Evelyn and we think it would be good to clear the others out as well. The status 190s we saw in 2018 did include other currencies and card types. If I can spin that off into a separate Task, please let me know.

Jun 24 2021, 7:54 PM · Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog
MBeat33 added a comment to T285375: Production of new Auto Recurring Failure Email (multilingual).

I checked in with @CDenes_WMF and we are doing a final coded proofing round. "We will hand off corrections to be implemented by fr-tech after all languages are proofed and corrections have been aggregated." There is one visible [ bracket ] around the monthly giving url that we'll request a fix for at that later stage.

Jun 24 2021, 3:54 PM · fundraising sprint onion pit, Patch-For-Review, fundraising Sprint NULL calorie food cart, FR-AutoTY-Email, Fundraising-Backlog

Jun 23 2021

MBeat33 added a comment to T283524: Ingenico status 190s question.

Thank you! Knowing the donors will see the TY page should reduce Zendesk traffic about this.

Jun 23 2021, 7:50 PM · Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog

Jun 17 2021

MBeat33 added a comment to T282582: Formatting issue with Civi recurring expiry/fail email?.

Sure thing, they're cid=47502739

Jun 17 2021, 5:47 PM · Fundraising Sprint Mandatory corn dogs, fundraising sprint Legø Trampoline, FR-Email, FR-AutoTY-Email, Fundraising-Backlog
MBeat33 added a comment to T282582: Formatting issue with Civi recurring expiry/fail email?.

Thank you @Ejegg this is really great info.

Jun 17 2021, 5:45 PM · Fundraising Sprint Mandatory corn dogs, fundraising sprint Legø Trampoline, FR-Email, FR-AutoTY-Email, Fundraising-Backlog

Jun 10 2021

MBeat33 added a project to T273520: Update the recurring payments status : fr-donorservices.
Jun 10 2021, 8:28 PM · fr-donorservices, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog
MBeat33 added a comment to T284196: Source field not accepting negative amounts.

From Donor Relations' side of things, this is a function we never interact with, so I don't have anything to add other than 'thanks, all'

Jun 10 2021, 4:52 PM · Fundraising Sprint Mandatory corn dogs, Patch-For-Review, fundraising sprint Legø Trampoline, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog

Jun 9 2021

MBeat33 created T284692: Civi: downloading scans is slower lately.
Jun 9 2021, 7:32 PM · User-jbolorinos-ctr, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog

Jun 8 2021

MBeat33 created T284608: Japanese language form & TY page, but English TY email: recent tests.
Jun 8 2021, 8:34 PM · fr-donorservices, Fundraising-Backlog

Jun 7 2021

MBeat33 added a comment to T242158: Fix fake PayPal cancellations on the fly.

PayPal has begun showing donors the $ total of skipped months as an "outstanding payment due" for these recurring donations which are Canceled in Civi, but remain Active-but-paused at PayPal due to an account issue. Some donors feel weird about this. Just adding this new wrinkle in the response to recurring donors, in the hope that during the reintegration with PayPal we can clarify this process/test it.

Jun 7 2021, 4:10 PM · fr-donorservices, Fundraising-Backlog
MBeat33 added a comment to T283524: Ingenico status 190s question.

Some more:

Jun 7 2021, 2:32 PM · Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog

Jun 4 2021

MBeat33 added a comment to T282582: Formatting issue with Civi recurring expiry/fail email?.

Is the takeaway from the discussion of this at the meeting the week before last that no one is able to locate this error? I got the sense that the email team had reviewed their copy. @DStrine has Fr-tech looked at the copy in Civi to see if anything jumps out? And I apologize if you've already confirmed that it has been looked into, and I missed it.

Jun 4 2021, 9:40 PM · Fundraising Sprint Mandatory corn dogs, fundraising sprint Legø Trampoline, FR-Email, FR-AutoTY-Email, Fundraising-Backlog

Jun 3 2021

MBeat33 added a project to T284184: Endowment Auto Thank You Email needs small copy change: fr-donorservices.
Jun 3 2021, 11:04 PM · Fundraising Sprint Mandatory corn dogs, fundraising sprint Legø Trampoline, fr-donorservices, FR-AutoTY-Email, Fundraising-Backlog
MBeat33 updated subscribers of T282736: Check on Civi smart group for chargebacks from recurrings.
Jun 3 2021, 8:10 PM · fr-donorservices, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog
MBeat33 added a project to T284228: Thank You Page Project Requests: fr-donorservices.
Jun 3 2021, 3:08 PM · fr-donorservices, Thank-You-Page

Jun 2 2021

MBeat33 created T284171: Ingenico audit wobble: May 2021 refunds for recurrings not in Civi.
Jun 2 2021, 6:12 PM · fr-donorservices, Fundraising-Backlog

Jun 1 2021

MBeat33 added a comment to T283524: Ingenico status 190s question.

Just as a reconciliation headsup, some of the fraud getting through to Civi are coming from people testing non-trivial amounts:

Jun 1 2021, 7:23 PM · Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog

May 27 2021

MBeat33 added a comment to T283871: User needs Terminal access to Fredge .

Yes, @Dwisehaupt

May 27 2021, 9:41 PM · fundraising-tech-ops, Fundraising-Backlog
MBeat33 added a comment to T283524: Ingenico status 190s question.

+1 Thanks, y'all

May 27 2021, 3:34 PM · Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog
MBeat33 added a comment to T283524: Ingenico status 190s question.

I did, this one in particular looks like fraud, though, so maybe the issue affects legit and fraud?

May 27 2021, 3:16 PM · Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog
MBeat33 added a comment to T283524: Ingenico status 190s question.

Thanks Evelyn and David.

May 27 2021, 3:05 PM · Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog

May 26 2021

MBeat33 added a project to T282736: Check on Civi smart group for chargebacks from recurrings: fr-donorservices.
May 26 2021, 8:35 PM · fr-donorservices, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog
MBeat33 added a project to T242158: Fix fake PayPal cancellations on the fly: fr-donorservices.
May 26 2021, 7:59 PM · fr-donorservices, Fundraising-Backlog
MBeat33 added a comment to T283524: Ingenico status 190s question.

cid=51167110 has two new ones:

May 26 2021, 11:58 AM · Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog

May 24 2021

MBeat33 updated the task description for T283524: Ingenico status 190s question.
May 24 2021, 5:49 PM · Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog
MBeat33 created T283524: Ingenico status 190s question.
May 24 2021, 5:48 PM · Wikimedia-Fundraising-CiviCRM, fr-donorservices, Fundraising-Backlog

May 17 2021

MBeat33 added a comment to T282912: RML language preference issue.

Thanks, @DStrine, it looks like both cases received the RML in English, despite the Civi language preferences:

May 17 2021, 4:47 PM · fr-donorservices, Fundraising-Backlog

May 15 2021

MBeat33 triaged T282912: RML language preference issue as Low priority.
May 15 2021, 12:09 AM · fr-donorservices, Fundraising-Backlog
MBeat33 created T282912: RML language preference issue.
May 15 2021, 12:09 AM · fr-donorservices, Fundraising-Backlog

May 14 2021

MBeat33 added a comment to T282771: Lithuanian donation page shows old currency and not EUR.

Thanks, @Pcoombe

May 14 2021, 1:46 PM · fr-donorservices, donate.wikimedia.org, Fundraising-Backlog
MBeat33 added a project to T282771: Lithuanian donation page shows old currency and not EUR: fr-donorservices.
May 14 2021, 1:20 PM · fr-donorservices, donate.wikimedia.org, Fundraising-Backlog

May 12 2021

MBeat33 created T282736: Check on Civi smart group for chargebacks from recurrings.
May 12 2021, 7:31 PM · fr-donorservices, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog
MBeat33 added a comment to T282705: [M Lg] Accidental clicks outside of "Other monthly amount" modal window leads to confusing user experience.

Thank you @jbolorinos-ctr for isolating this behavior!

May 12 2021, 6:29 PM · Wikimedia-Fundraising-Banners