@EMartin When you have a moment, want to see if https://civicrm.wikimedia.org/civicrm/fredge will now give good results from a .csv file?

Thanks for the extra info, y'all. Sandra's got only 16 left, so I think we'll stick w/re-forgetting in Civi. But this is great to have documented in case we need it again. I'll solve this task for now.

Ok, thank you for confirming @CCogdill_WMF

@Eileenmcnaughton @CCogdill_WMF if Sandra deletes these email addresses from IBM, is that as effective as restoring them in Civi and then re-Forgetting them? I ask because the latter task is much larger, and if the more direct one works, I'll ask her to do that.

Thanks, @Eileenmcnaughton those changes you made have the form working perfectly!

Thank you @Eileenmcnaughton we'll restore and re-forget the ones still showing at IBM, and check to make sure they transmit from Civi.

After today's checkin, @KHaggard looked up 16 of the oldest Forget Me email addresses at IBM, and all but 4 were still active (i.e. we are set to email these donors in the future, despite having told them we've deleted their email addresses).

Careful, I could get used to that! Thank you.

So of course the bugs hide when @Eileenmcnaughton is watching ;)

The form seems to also be dropping rows. I am uploading .csv's with a specific # of records, and it yields less than the full number each time today. It does not seem to be related to the batch size. A .csv with these 22 transactions yields just 15 rows of results:

Some considerations from fr-tech/DS checkin today:

So far so good w/permissions, thank you.

Thank you

@Eileenmcnaughton @XenoRyet fyi

@Ejegg suggests looking to make sure audit files do not sneak the data back in if the donation was around the same time as the Forget Me button is pushed

Small batches are today getting the 502 gateway error, so maybe this could be pulled into one of the next sprints?

If I submit small batches (~40 transactions at a time) the results are usable and I don't get the gateway error, or need the export function. For now this is Millennium-Falconing, but for Q2 full Jedi training would be great.

...and I'm getting the 502 Bad Gateway error again!

Also, the Export as .csv function is not working: when selected, nothing loads.

One behavior has changed. The initial search results are compact, but if you select different columns, the results have lots of space added between the columns (necessitating lots of horizontal scrolling to use the results):

As of today 6/3 the form is working.

This looks great, everyone! I like the red frame around the field for incomplete entries, and the wee jig the Yes button does on mouse over.

Small issue, does not seem to be continuing, so Resolving this task.

We no longer to keep the VPN on as much, so we're not seeing these related timeouts.

Janell confirmed that this has cleared up, and I'm no longer able to replicate. I am assuming this was a glitch related to an update, and will reopen if we see this again.

Thank you @Eileenmcnaughton, I see the form again now. I mentioned the dashlets because when the form disappeared there was a button it its place, which opened the list of dashlets. I thought maybe the .csv upload lived there or was meant to appear there, but if that's extraneous please ignore. Thanks again!

Hi @Eileenmcnaughton this .csv upload form is no longer visible at https://civicrm.wikimedia.org/civicrm/fredge

#584030 update
tried using iPhone 6 Version 11.2.6 and Chrome browser, as well as Safari
sent screenshot showing a blank iframe/card entry section

Calling this High priority as a contractor is unable to do deduping work because of it.

#584221 5/9 Malaysia
I cannot key-in particulars in the creditcard/debitcard info paragragh...It just disappeared the moment I tried to

so far so good, @Eileenmcnaughton, thanks to you and @jgleeson

#582733 5/3 Sweden
When writing the card no the numbers and page disappeared.

Great, thank you @Eileenmcnaughton

#580856 is a UK donor on 5/1 using an ipad:
Each time l try to donate using my credit card, the area where the card details are inserted disappears. What could be the problem? I have used the same credit card for last year's donation without problems.

We also have seen some donors who don't realize that they can just dismiss the suggestion and donate. To prevent anyone feeling blocked, could we modify the text of the suggestion so donors don't think they're unable to proceed? TY for this idea, @Ppena

Many thanks, @Pcoombe

Uff, so far it looks like all the WTG page monthly donation links point to links that yield this error.

#578817
When putting in the credit card number it all disappears.
I've also tried scanning.
On iPhone 6.

One UK donor reported "when I try and enter my card details the form goes blank" on the 19th, but they succeeded on a desktop since then. We have several requests for screenshots/browser details out on possibly-related errors.

#577880 sent some more details:

#577950 is a UK donor from today: "when I try and enter my card details the form goes blank." We're following up for specs.

Their 2011 Ingenico contrib was actually from Denmark, so I'd bet there or Sweden before UK, @mepps

#577898: each time I enter my credit card information on iphone 8 (iOS 11.3.1), it wipes the number whenever I’ve filled out the CVV. Then I go back to this blank screen

The sense I got was that inserting the symbol is part of what makes the back end more complicated; @Ejegg is that a fair summary?

One other possible approach mentioned in the fr-tech/DS meeting yesterday would be forgoing the use of currency symbols entirely, in favor of the three-digit ISO codes. This may be easier to implement. @CCogdill_WMF what would you think of that?

@Ejegg suggested an alternate approach, which would be to create a list of these email addresses and exclude them from the queries that generate the potential dedupes. That way we woundn't even see them in the results. I would estimate the count of these email addresses to be about 35-40.

Great, many thanks @spatton and @Pcoombe

Thanks, @Eileenmcnaughton I uploaded a .csv, but the filter tab does not (that I can see) give me the option of adding additional filters.

Thank you!

@Ejegg will you let me know when 3DS is off for NOK? I want to invite the donor to retry - thanks

Yes, I think that would be perfect! First sentence specifying monthly is a total keeper :)

If there is a way that I can sort by date/time and add the Scorename filter, please let me know. I'm still using the old manual workflow in the terminal, and using this new form will be a big boost.

This donor retried successfully (Ingenico 4001375044) - they didn't detail what they changed, but said it was an error on their part, so I'm closing this.

They're donating in NOK, thank you

@Ejegg we just received a new GC50 error from a mobile donor, Order ID 4001371832, received 2019-04-09 21:06. Should we be seeing this with 3DS switched off?

I just checked in with Janelle, who will do some QA of her merges on this. She asked a great question:

I'm going to call this High priority as Sweden email3 is due to be sent this week.

@Eileenmcnaughton wait, should we close {T199268 } instead?

Yes, @Eileenmcnaughton just the sort by date & scorename filter questions are current - thank you

Also, and I'm not sure if this is related, the Ingenico 600s are delayed about 1.5 hours before resolving into successful contribs over the past several days. Usually they resolve more or less in real time, so it's a noticeable lag that's been consistent the past several days.

@Ejegg cid=31598555 is new in Civi today, with no associated contribs or RML activity. Civi does show Opt In = Yes.

srsly @Ejegg we might have to give them some Wikistore credit for swag as a thank-you

#571071 got the same error as above. They write:

These #s look really great, thank you @Eileenmcnaughton !

Thanks, @LeanneS and @NNichols

Here's a recent Ingenico refund that has not migrated to Civi:
transaction ID 4001088437, reference 66225968.1 refunded on March 7th.