Thank you @Eileenmcnaughton, I see the form again now. I mentioned the dashlets because when the form disappeared there was a button it its place, which opened the list of dashlets. I thought maybe the .csv upload lived there or was meant to appear there, but if that's extraneous please ignore. Thanks again!

Hi @Eileenmcnaughton this .csv upload form is no longer visible at https://civicrm.wikimedia.org/civicrm/fredge

#584030 update
tried using iPhone 6 Version 11.2.6 and Chrome browser, as well as Safari
sent screenshot showing a blank iframe/card entry section

Calling this High priority as a contractor is do deduping unable to work because of it.

#584221 5/9 Malaysia
I cannot key-in particulars in the creditcard/debitcard info paragragh...It just disappeared the moment I tried to

so far so good, @Eileenmcnaughton, thanks to you and @jgleeson

#582733 5/3 Sweden
When writing the card no the numbers and page disappeared.

Great, thank you @Eileenmcnaughton

#580856 is a UK donor on 5/1 using an ipad:
Each time l try to donate using my credit card, the area where the card details are inserted disappears. What could be the problem? I have used the same credit card for last year's donation without problems.

We also have seen some donors who don't realize that they can just dismiss the suggestion and donate. To prevent anyone feeling blocked, could we modify the text of the suggestion so donors don't think they're unable to proceed? TY for this idea, @Ppena

Many thanks, @Pcoombe

Uff, so far it looks like all the WTG page monthly donation links point to likns that yielded this.

#578817
When putting in the credit card number it all disappears.
I've also tried scanning.
On iPhone 6.

One UK donor reported "when I try and enter my card details the form goes blank" on the 19th, but they succeeded on a desktop since then. We have several requests for screenshots/browser details out on possibly-related errors.

#577880 sent some more details:

#577950 is a UK donor from today: "when I try and enter my card details the form goes blank." We're following up for specs.

Their 2011 Ingenico contrib was actually from Denmark, so I'd bet there or Sweden before UK, @mepps

#577898: each time I enter my credit card information on iphone 8 (iOS 11.3.1), it wipes the number whenever I’ve filled out the CVV. Then I go back to this blank screen

The sense I got was that inserting the symbol is part of what makes the back end more complicated; @Ejegg is that a fair summary?

One other possible approach mentioned in the fr-tech/DS meeting yesterday would be forgoing the use of currency symbols entirely, in favor of the three-digit ISO codes. This may be easier to implement. @CCogdill_WMF what would you think of that?

@Ejegg suggested an alternate approach, which would be to create a list of these email addresses and exclude them from the queries that generate the potential dedupes. That way we woundn't even see them in the results. I would estimate the count of these email addresses to be about 35-40.

Great, many thanks @spatton and @Pcoombe

Thanks, @Eileenmcnaughton I uploaded a .csv, but the filter tab does not (that I can see) give me the option of adding additional filters.

Thank you!

@Ejegg will you let me know when 3DS is off for NOK? I want to invite the donor to retry - thanks

Yes, I think that would be perfect! First sentence specifying monthly is a total keeper :)

If there is a way that I can sort by date/time and add the Scorename filter, please let me know. I'm still using the old manual workflow in the terminal, and using this new form will be a big boost.

This donor retried successfully (Ingenico 4001375044) - they didn't detail what they changed, but said it was an error on their part, so I'm closing this.

They're donating in NOK, thank you

@Ejegg we just received a new GC50 error from a mobile donor, Order ID 4001371832, received 2019-04-09 21:06. Should we be seeing this with 3DS switched off?

I just checked in with Janelle, who will do some QA of her merges on this. She asked a great question:

I'm going to call this High priority as Sweden email3 is due to be sent this week.

@Eileenmcnaughton wait, should we close {T199268 } instead?

Yes, @Eileenmcnaughton just the sort by date & scorename filter questions are current - thank you

Also, and I'm not sure if this is related, the Ingenico 600s are delayed about 1.5 hours before resolving into successful contribs over the past several days. Usually they resolve more or less in real time, so it's a noticeable lag that's been consistent the past several days.

@Ejegg cid=31598555 is new in Civi today, with no associated contribs or RML activity. Civi does show Opt In = Yes.

srsly @Ejegg we might have to give them some Wikistore credit for swag as a thank-you

#571071 got the same error as above. They write:

These #s look really great, thank you @Eileenmcnaughton !

Thanks, @LeanneS and @NNichols

Here's a recent Ingenico refund that has not migrated to Civi:
transaction ID 4001088437, reference 66225968.1 refunded on March 7th.

Thanks, @Ejegg I can just factor in a bit more of a delay for manual-settles done on Fridays, it sounds like.

We're still seeing questions from donors about what currency they donated in, after they receive the TY emails. It tends to be from countries whose currencies share the $ symbol, like Mexico.

Option 2 in the Sketch had a good idea, which was to offer the donor the ability to change the amount when electing the upsell.

A search we might use to find someone who's gotten fraudulent charges and left incomplete voicemail:

typical DS search:
Contribution Source Like usd% ...AND...
Contribution Date - greater than or equal to "January 1st, 2019 12:00 AM" AND less than or equal to "January 31st, 2019 11:59 PM" ...AND...
Exclude Recurring Contributions ...AND...
Transaction ID Like p%

Sure thing, @XenoRyet the new one is https://phabricator.wikimedia.org/T216072

Ah, thank you @Ejegg that makes sense - sorry for the false alarm!

Looks like it was just a lag! The Nav bar caught up - so, ah, um, nvrmnd.

Not sure if this is related, but it looks like some Ingenico refunds from 1/30 and 2/1 are not yet in Civi. Sample IDs are:
4000947639
4000946509
4000946508

Thank you.

Many thanks, @Ejegg and @mepps

Thanks, @Pcoombe for catching that. I would suggest:

If it's possible to add an amendment/rider to this task, specifying 'one-time' for non-recurring donations early in the TY email text would be a big win for DS, and prevent a lot of unneeded tickets. I can make a separate task if that makes sense.

Awesome, thank you!

Sure thing, thanks @Eileenmcnaughton

Holiday elves? Search times are now less than 20 seconds - thank you.

I see the Endowment@ option in the dropdown, thank you

• Will there be an endowment@ option in the dropdown for sender?
• Will Civi know to deploy the correct TY email based on the ContributionType?

forever = endowment only works!

Can we modify the SL wording so that Endowment & non-Endowment TYs are distinguishable at a glance? That would be a huge win for DS workflow - (thinking of SL copy...)

We have another case, recurring Ingenico invoice 60745094.2|recur-1544573356

Thank you, @Eileenmcnaughton