Thu, Jan 14
I'm curious about what portion of the declines PayPal sees for recurring donations less than $1 result from people trying to donate from within their PayPal account by sending to the donate@ email address directly - our donation form warns about the minimum amount. Donor Relations does not see many donors asking why they can't donate less than $1 monthly via PayPal, fwiw.
Wed, Jan 13
My LOCKED card is a feature offered by my bank. It is optional as to whether or not I lock it. I keep it locked because lots of merchants have my credit card number.
Tue, Jan 12
This Task is really old and much has been built, so I'm marking as Resolved. But I will add the idea of options for monthly transaction summary AND EoY summary to the email preference center discussion.
Thanks @DStrine, I'll ask them what their bank calls this feature, and also whether the monthly conversion was intended or not
#909419 on Jan 8th the donor said:
Tue, Jan 5
Thu, Dec 31
#906376 "My question is why isn’t your list of States alphabetized? I live in NEVADA. When you want my address & donation, I would think WIKIMEDIA would have states in alphabetical order. What is your explanation of alphabetization? Yes, this is a pet peeve! I might consider donating but I have to find my state"
Dec 15 2020
Thank you, @Eileenmcnaughton.
Dec 14 2020
Dec 12 2020
Thank you, @Ejegg
One more ticket from today, which suggests this might have been a longer-term issue: #894391 cid=5767739
I have been attempting to make the contribution via Amazon pay for a couple of weeks. However, the payment verification would just hang and go nowhere. ...It finally went through this morning when I decided to try one more time.
Dec 11 2020
helpful tip from @jbolorinos-ctr for triage:
for example a linux user running firefox likely has more blocking than a windows user on Chrome
Dec 10 2020
Dec 8 2020
Great news, thank you @Ejegg
Dec 7 2020
Dec 4 2020
No worries. I reached out to the donor to invite them to make a new donation.
cid=37782621 got the email even though 4003088116 was still at status Failing
@EWilson I was too hasty! Sorry about that, I'm checking to see if we can restart the AF recurring and if not, I will ask this donor if they can create a new one.
Sure thing @DStrine, I canceled the two recurrings for this donor.
Resolving this as any remaining concerns will be covered in T269378: iframe error / error ref #s before entering card #s. Thank you for the testing and the tip about the Firefox update @jbolorinos-ctr, and for pushing Ingenico @EMartin
Dec 3 2020
Amber spotted two more cases where the Status was still In Progress, like cid=29132710 or Failing, like cid=37782621
Thanks @Ejegg. After checking w/ Evelyn, we're inviting these donors to retry, hopefully they get through on retry.
Will do, thank you.
many thanks, @EMartin !
Thanks @Ejegg We've had one confirmed ticket so far, and I got EC-8A2275024W502191E when replicating this.
Dec 1 2020
As long as the salutation code is similar to other emails, let's call this an email client display issue. Thanks @MNoorWMF for your input.
Nov 26 2020
Old and resolved - JCB on form now
Nov 25 2020
Elegant solution, thank you @CDenes_WMF
Nov 24 2020
This is super cool, thanks @Pcoombe
Nov 23 2020
Thanks, we'll keep an eye out. It's possible the donor was in error with the URL they reported. If we don't see more this Q we can just close this Task. Thanks for looking into this.
Nov 21 2020
In today's EN6C banner test, donor #866462 reported (and we are able to reproduce) that adding a trailing '0' to the end of an Other amount multiplies the amount by 1000, i.e. $2.760 becomes $2,760.00
Nov 17 2020
Resolving, as nothing more needed here.
Thank you @Cstone this is really helpful. We'll ask any donors who get this message to either click or ignore the link as they see fit, and explain that it's not a bug or an error but something to do with their card.
Nov 16 2020
Thanks for the info, @Cstone. I'll cancel both and ask them to use card or PayPal if possible, and to let us know how they did it.
It looks like a lot of backend work around Amazon recurring has been done T107391: Amazon recurring (Epic) - maybe we need some kind of definitive on/off switch?
Nov 11 2020
Nov 10 2020
closing per David, "unintentional CSS issue"
Nov 6 2020
#851406 tried again today, 11/6, using Firefox / Win 7 64bit:
Nov 5 2020
Thank you for this info, @EMartin. We have broadened our donor-facing error messaging for this case (which Ingenico provided years ago) to be about more than just a 3DS validation error and to let donors know that the error is on their bank, not us.
This is a really high priority given the level of Endowment activity (emails are live)!
Nov 4 2020
Nov 2 2020
Thank you. @DStrine what are the prospects for fr-tech having capacity for this this quarter?
cid=1960455 is another donor who received the Civi email on October 1, though their donation processed on September 29th, 2020. This is a potential major donor.
#850393 is the donor who succeeded in a later attempt, @EMartin and that donation is AMAZON P01-2297208-5798294-C072273 - REF # 93547456-1
Thanks, @EMartin I am gathering browser info from the rest of the donors and will update here.
Given our transaction volume, 8 instances is kind of a lot, so we expect to see a lot more of these.
Oct 30 2020
@Eileenmcnaughton just to follow up from IRC, does Donor Services need to change anything about how we handle these? I wasn't sure if we now need staff to manually delete these addresses from Acoustic.
Oct 29 2020
Oct 28 2020
Oct 27 2020
Righty-o, and thank you!
Thank you @Eileenmcnaughton We'll review the 7 remaining translations as we use them, pressing the Approve button if the copy looks good, and initiating any needed translations in Phab, and looping Camille in we see any.
Oct 23 2020
Oct 22 2020
Thank you @EMartin
Oct 21 2020
Oct 16 2020
Thanks for the extra info @MNoorWMF
Thanks @Dzahn We are working this quarter to come up with a strategy for Q3 to mitigate the fundraising@ spam folder issue. There are a few stakeholders involved so Q3 is when we'll have capacity to act on this.